In order to facilitate merchants and buyers all over the country, Mengchong Platform has launched an online trading function, but only for fund custody services, and it does not bear any disputes between buyers and sellers during the trading process, nor does it bear any legal responsibilities. Publishers are responsible for the authenticity and legality of pet information content. According to the transaction process, Meng Chong will intervene in the refund processing under the following conditions:
The merchant confirms that the goods are not delivered within 4 days, and the funds will be returned to the buyer.
The buyer took the pet as a corpse and returned the money to the buyer.
The pet variety received by the buyer does not match, and the funds are returned to the buyer.
If the pet has problems in the later period, the buyer needs to issue a health certificate and the funds will be refunded.
Meng Chong who meets the above conditions will freeze the funds, and the customer service will intervene to contact both parties. If the merchant shirks its responsibility, the funds for purchasing pets will be returned to the buyer within 1-2 working days.
Because pets are living animals and special commodities, the platform cannot finally determine the quality problems. If in doubt, buyers need to ask the merchants themselves, and Mengchong platform does not give any explanation. Mengchong only plays the role of urging merchants to deal with after-sales service, and does not explain and guarantee the professional problems of pets.
Finally, pets are living animals and special goods, so be careful when buying them!