Ms. Lei said that after she added WeChat and paid 200 yuan in advance, she felt that what the teacher said was mostly examples and there was not much actual learning content, so she asked for a refund. The registered teacher immediately called to persuade her to study and induced her to pay in installments. Because the flower garden cost only 5,000 yuan, she only paid 5,000 yuan in installments, and the tuition fee was 6,000 yuan. I paid 5200 in the afternoon and applied for a refund in the evening. I have no classes. Ms. Lei said that when she asked for a refund, the after-sales teacher began to persuade her to study. After strongly demanding a refund, she deliberately delayed with technical terms such as need to review and go through the process. And refused to refund, which seriously violated the provisions of the first paragraph of Article 25 of the Consumer Protection Law.
After receiving user complaints, we handed them over to the relevant staff of the platform for proper handling, but as of press time, we have not received a reply from Tanzhou education staff.
Online database of economic and social enterprises (COP. 100EC. CN) shows that "Tanzhou Education" belongs to Hunan Tanzhou Education Network Technology Co., Ltd., and its legal representative is Zhou. As an online education institution, its teaching content covers office software teaching, software design, agricultural breeding, web design, graphic design, three-dimensional design, illustration, network marketing, film and television processing, photography and so on.
In addition, according to the number of effective complaints from users in online education accepted by Diannvbao, "Tanzhou Education" ranked third.
In addition, the case of well-known online consumer dispute mediation platform "Diannvbao" accepting users' rights protection shows that Tanzhou Education is suspected of refund, overlord clause, after-sales service, online fraud, online sales of fake goods, false promotion, order problems, commodity errors, and difficult return. ("Tanzhou Education" Complaint Area)
Previously, "Diannvbao" also received many complaints about the platform:
Case 1 Students report false propaganda of the induced paid course of "Tanzhou Education", all of which are of poor recording and broadcasting quality.
On February 27th, 200218, Ms. Xin from Zhejiang reported to the Telegraph that she bought an all-round class of Tanzhou Education Broadcasting on July 27th, 20021200318, and bought a one-on-one audio class of Tanzhou Cafe, which cost 8888 yuan. The broadcast all-round class falsely publicizes interest-free installment, and the price of the broadcast all-round class is 7480, and the deposit is 200 yuan. The remaining 7,280 institutions offered interest-free installment payment.
Ms. Xin said that after listening to more than one class, they recommended a higher-end coffee class to themselves with the limited signing quota of so-called audio book part-time dubbing, and found that all the previous courses were recorded and broadcast, and the content quality was poor. Moreover, the sales call of the institutional teacher said that he would take himself to class in person, and said that he could make an appointment for one-on-one tutoring on the app. But after reading the app appointment, there is no such teacher. This is false propaganda.
Ms. Xin said to pay before signing the contract. Before that, she didn't say that Tanzhou Cafe class included courses and value-added services. The value-added service contract did not say that it could not be refunded. The course was recorded and broadcast, but she listened to the next lesson to unlock it. Only the remaining 50 lessons of the second lesson are unlocked. The all-round class is a live class. The teacher of the second class didn't tell the start time to start the class directly, but only listened to the first two live lessons. In order to induce consumers to apply for payment commitments and recommend part-time jobs, the state explicitly prohibits inducing consumers to pay fees. Ms. Xin violated the relevant laws and regulations and demanded to return all the course fees of the second and third phases of Broadcasting and Hosting and the small coffee class.
After receiving user complaints, we will hand over the complaint cases to the relevant staff of the platform for proper handling.
202 1 65438+February1,Ms. Wang from Hebei complained to Diannvbao that at the end of 2020, she found the course offered by Tanzhou in the WeChat applet, and because she was interested in the original painting, she spent one yuan to buy an audition class. Later, she was beaten by hunger marketing for 9980 yuan. In fact, the interactive live broadcast and recording are not the lectures of lecturers, but the lectures of teaching assistants. Later, 680 yuan, the class sales certificate, had this idea, and was finally bought by the class teacher every day. Ms. Wang said that the course progress is very fast and the homework is too difficult for people to adapt. After-sales refund has always been a slap in the face, and I specifically ask for a refund. The class teacher only said to change shifts.
Teacher Wang Tanzhou uses students' learning psychology to create an atmosphere that should not be missed. She only gave eight places (everyone said differently), paid 200 yuan in advance, and then urged you to pay, inducing students to choose all courses by stages. The live class itself has advertisements, but the experience class was not told that it was recorded. After paying the fee, I was told that it was an extra answering class and the quality of the class was not good. Before paying the fee, it was said that there were four teachers, but there was actually only one real teacher, and it was extremely unstable. In less than two months, I changed three teachers, and sometimes I was absent from class, and I started answering classes from time to time. The pace of learning is too fast, and students are not given enough time to understand. It gives people the feeling that they should finish class and hand in their homework quickly. The answering class can't solve all the students' problems, and the homework won't be corrected. Poor after-sales service, no one cares about applying for after-sales service for a long time, and applying for a refund is also secretive. Telephone contact only means that there is no specific time to reply when contacting the class teacher.
Case 3 Graduation homework? Daniel teaches the industry? "Tanzhou Education" is accused of no refund. Missing response: resolved
20211.6, Miss Li from Jiangxi reported some women's newspapers, and attended the original painting course of 1.2 months on June 9, 2020 under the propaganda of Tanzhou Education. At that time, I promised to assign her a job after graduation, with excellent teachers, live classes and so on. 10 classes start in June 5438+05. After a month, I found that there were no teachers attending live classes but recording and broadcasting, and there were no industry teachers.
Miss Li said that because she was just an adult at that time and didn't know how to defend her rights, she applied for a refund two months later and was blocked by the class teacher and after-sales teacher. Because of the poor quality of the course, I applied to freeze the course first. I applied for a refund again this year, and the after-sales teacher told me that the refund period had passed, and even if I didn't attend the whole trip, I couldn't get a refund. Now that the installment is over, I don't think there is any way to get a refund anyway. I just took a course and got my blood back.
. However, I opened the app and qq to contact the class teacher, and found that no one replied. The class group was dissolved long ago and was not handled after the sale. No one answered the official customer service phone, so the money was wasted.
After receiving the user's complaint, we immediately handed over the complaint case to the relevant staff of the platform for proper handling. In this regard, Tanzhou education staff sent feedback to Diannv Daily, saying that they contacted the students on the day of receiving the complaint and reached an intention to continue their studies with them. In addition, the students also said that they have reached a settlement with Tanzhou Education.
Related Q&A: Can I call 123 15 to complain about vip sparring? 123 15 complaining about the usefulness of vip sparring.
In most consumer disputes, the legitimate rights and interests of consumers can be guaranteed. But nothing is absolute. The key depends on what consumers complain about and what market players you complain about. These two points will greatly affect whether your rights and interests can be protected.
Legal basis:
Law on the Protection of Consumers' Rights and Interests Article 40 If consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may claim compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller.
123 15 "consumer complaint hotline and national internet platform.
1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country.
The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era? [ 1]? .
On February 28th, 20 19, official website, the State Administration of Markets of People's Republic of China (PRC) (hereinafter referred to as the State Administration of Markets) issued the Opinions of the General Administration of Markets on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints is 123 15.