In order to improve our operation skills and cultivate our professional ability, according to the teaching plan, we will practice in the next semester of junior year. After the arrangement of the school, we went to XX by train on XX, and the internship base was XX Hotel. The ancients said: "The deceased is like a husband, not giving up day and night." The short and unforgettable internship journey is like a blink of an eye, and the feelings during it are like a five-flavored bottle-all kinds of ups and downs. In the daily tense and fulfilling working environment, five months of internship have passed unconsciously. Looking back on the internship period of nearly half a year, my heart is full of excitement and infinite regret.

First, the internship hotel profile

XX Hotel is located at the crossroads opposite Daying Town Bus Station, with a superior geographical position and a large flow of people. Because Daying Town is a fur production base and there are many southern guests, the hotel owner chose southern cuisine as the main choice. The purpose is to make full use of the sense of belonging and identity of southern guests to their hometown characteristics and the curiosity of northerners to expand sales. At the same time, the hotel is mainly engaged in in-store operation and also carries out take-away operation. Second, the internship content and process

1. Selection of practice place:

The choice of internship location began to consider going to private enterprises to do odd jobs, but considering that few people I met in private enterprises can better improve their abilities, I chose to work as a waiter in a hotel. The specific reason is that there are many people that hotel waiters can contact, and most of them are constantly changing. At the same time, most of these people are in business, and a few are in politics and others. Communicate with these people more to exercise your eloquence and learn to talk with others. Get to know all kinds of people, learn from the experience of different industries, and experience the hardships between different industries. Gradually improve yourself, and at the same time pave the way for future interviews, not nervous.

2. Introduction of internship position: I mainly work as a food delivery clerk and hotel waiter, and at the same time assist other waiters to order food, send takeout food, and occasionally go to the kitchen to do odd jobs. Mainly coolies, although there were several times to give up in the middle, but finally persisted. Although the work is hard, there is sweetness in the bitterness, because after all, this is the first time in my life to work as a waiter in a hotel.

The first stage: the main job during this period is to get familiar with all employees, especially the chef; Follow the foreman to understand the skills of delivering food, be familiar with the workflow, and strive to be fast and steady; The focus of work is to learn the placement of tableware and the cleaning of restaurants; Familiar with and master the action of pouring wine on the table and the polite words and deeds of communicating with guests; Learn the basic skills of returning meals and cleaning tableware and a series of work items for hotel waiters.

Summary: If you want to adapt to the environment, you must make more efforts than others, carefully understand and ponder the technical essentials taught by the foreman, and you must not show yourself when the boss teaches work skills and assigns work, which will be boring for you.

The second stage (practical exercise): continue to be familiar with the service requirements of the first stage. At this time, the strangeness between colleagues was basically eliminated, and they began to talk to each other easily and express their personal opinions freely. They began to master the characteristics of each job, and their initiative and flexibility increased, resulting in a sense of belonging-the hotel is my home; According to my character of coming from the countryside, I am not afraid of hardship and tiredness. In hot summer, I can bear the high temperature baking in the kitchen. Moreover, the delivery speed is relatively fast, which gradually attracts the attention of the boss and increases the chance of being praised. Send it to buy goods occasionally.

Summary: After the work adaptation period, you will gradually show your work attitude and optimism in your daily life through your own efforts, and strive to make colleagues and bosses accept your values and let each other know more about yourself. But don't over-express yourself, so as not to cause unnecessary misunderstanding.

The third stage (work proficiency period): during the work proficiency period, through the practice of the previous stages, I have the ability to solve various affairs. After finishing the work assigned to me every day, I will take the initiative to help others mop the floor and set the table. Start to improve some service links, respond flexibly to customer requirements and chat with customers. Occasionally "find fault" with colleagues and share the joy of labor in the debate. Please keep the triple reading materials copied in 3lian.com/zl/..

Summary: In the process of work, use your own proficiency and grasp the main points of work, and publicly reward yourself after completing the task perfectly, so as to motivate others to work and eliminate boredom in the process of work, thus achieving the realm of "working and being happy".

The fourth stage (reuse period): through my own efforts, I got the attention of my boss and colleagues and began to involve my boss's other businesses. At this stage, I began to be interested in some basic principles of dishes and catering, and asked the chef for some special dishes. Help the boss design the layout of the menu. And go out to work for the boss many times to solve some basic life things (such as repairing lights, etc.) ), most of the time running around, wandering in shopping malls, Internet cafes, office buildings and even ktv takeout.

Conclusion: It is easy to get carried away during this period, so we should restrain our excitement and get along with our peers with a peaceful attitude.

Third, the main harvest and experience of internship

(A) the internship harvest

1, the promotion of service consciousness For service industries such as hotels, service quality is undoubtedly one of their core competitiveness and its lifeline. High-level service quality can not only leave a deep impression on customers and lay the foundation for their coming again, but also make customers feel honored and establish a good brand and image for the hotel. Through the study in the hotel and the usual intensive practice, I have exercised my sense of service and developed a good habit of smiling at guests. Learned to treat guests with standard etiquette; Understand the importance of learning a foreign language well.

2. Improvement of service level After nearly two months of internship, I have a certain understanding of the basic business and operation of the hotel. Politeness is a concentrated expression of a person's comprehensive quality, especially in hotels. We should dare to greet people, and we should do three things in the process of greeting people: eye contact, mouth contact and spiritual contact. We should try our best to meet the requirements of our guests, even if something is not within our responsibility, we should try our best to convey it. For some unreasonable demands that cannot be made, we should refuse them in a euphemistic tone and help him find other solutions.

practical experience

1. Although the internship is only a short period in my college career, in the process of work, I don't simply sell my own labor force in exchange for remuneration, but always serve others with the standards of a college student, especially a social worker. Only one kind of love is not enough. What I learned is a kind of consciousness, a kind of consciousness of serving others. Maybe I won't be a waiter in a hotel in the future, but this awareness of caring for others and contributing to society will be preserved and implemented in my future work.

2. Internship is a process of contacting the society. Through this internship, I have a comprehensive understanding of the organizational structure and business of the hotel, met all kinds of guests and made many good colleagues and friends. They let me know more about society, broaden my horizons and teach me how to adapt and integrate into society.

3. In the process of internship and future employment internship, I contacted the society in advance, realized the current employment situation, and made advance planning for my recent employment plan. Through this internship, I found the point of convergence between myself and society, and gave guidance for my employment direction.