1. Hotel staff training experience

The hotel leadership by the operation of the hotel industry skills upgrading training on July 23-25 as scheduled. This training gives us a do not go out to listen to the lectures of the master of the valuable learning opportunities, benefit a lot, once in everyone's mind, "three" hotel is already very good, but with the development of society people's lives to improve the requirements of the hotel more and more demanding, our hotel to the diamond hotel green hotel this new goal to move forward, we have to be a good student. To do this we have to be a good student, we have to humbly learn knowledge to adapt to the development of the times.

Two senior hotel management masters, from a professional point of view, with real cases in a serious and with fun and humor in the narrative, so that I know the "moral" "professional" "professional" "professional" I learned the deeper meaning of "ethics", "professionalism", "dedication", "trustworthiness", "fairness", "dedication" and "quality of conscience". Let me understand the higher requirements of diamond-class hotels, even a small defect, are telling people the quality of the call and professional requirements, the back office pursuit of perfection and excellence in the details of the control methods, etc. .... Speaking really good, to improve the need to have goals and standards and commitment!

Green hotel to make full use of resources, not only to protect the ecological environment and beneficial to customer health, is the inevitable trend of hotel development, people's needs in the past is to eat, eat well on the line, the environment is spacious and not crowded on it. However, now not only to eat well, but also to eat out of health, eat out of taste, eat out of green ecology. In the past, the hotel said like home as warm, and now to do more than home happiness, so that guests are more comfortable and more satisfied.

May diamond-class hotels have diamond-hard products and services, so that people love the hotel as much as they love diamonds, and may our energy-saving work do better, and I wish our Regulus Century Hotel a better future.

2. Hotel staff training experience

July 2021 everyone just put the floods to overcome, the new crown virus and quietly, we had to stop the work of the hands of the work to join the epidemic prevention and control work.

After the outbreak of the new crown virus, we in the hotel under the leadership of the leadership, the rapid implementation of various prevention and control measures, and orderly promotion of the epidemic prevention and control work. Hotel leaders personally, the development of the epidemic prevention and control program, and guide us during the epidemic all the protection work, supervise the implementation and the deployment of the work to check.

The leadership of the catering department used the department's WeChat group to carry out training on policies related to epidemic prevention and control and knowledge of epidemic prevention and control, seriously educate us to pay attention to personal hygiene, do a good job of daily protective measures, and always pay attention to our daily movements and body temperature. At the same time use this time to carry out online learning: hotel should know should know, corporate culture knowledge, work ethics and responsibilities, common terminology, courtesy and etiquette code of conduct and fire knowledge, this knowledge not only can be used in the work, life is also closely related to the benefit of us not only to enhance their own business capacity and level, but also for the resumption of work and production to do a good job of preparation.

3. Hotel staff training experience

First of all, I would like to thank the leadership of the Group and the leadership of the store organization to give me a good opportunity to learn, on May 7 to participate in the ten thousand lions in Beijing (Vantage Point International) Hotel training.

During this period, although the study time is very short, but I feel that it is really inspired by a great deal of benefit, both broaden the horizons and enhance the confidence, the following is my experience and insights.

First, the creation of the corporate environment

During the study period, the manager of the personnel department of the Wanshi Jinghua led us to visit the hotel's presidential deluxe suites, business standard rooms, women's rooms, etc., the hotel's planning is unique, showing the dignity and elegance. 201 rooms are luxuriously decorated, spacious and comfortable, with excellent taste of indoor decoration, a full range of guest room equipment and facilities coupled with humane and caring services will create the perfect effect for the guests' stay. The 201 luxuriously decorated, spacious and comfortable guest rooms are equipped with a wide range of facilities and amenities.

The executive floor is well-decorated, elegant and quiet, providing guests with personalized services they need. 17 gorgeous Chinese VIP rooms and secluded seating halls, elegant and fresh Western restaurant, vibrant dynamic bar, grand banquet halls and functional meeting rooms, coupled with innovative cuisine prepared with skillful hands, as well as professional and considerate services, will surely provide guests with fashionable new dining enjoyment. The hotel has a gym, an all-weather gym, and a full-service gym. The hotel is equipped with a gym, all-weather indoor swimming pool and other colorful recreational facilities, supplemented by meticulous professional services, will be able to bring a new experience for guests to stay.

Second, the spirit of enterprise culture

The spirit of enterprise is the core and soul of enterprise culture. Come to Wanlion, shuttle in the elevator, restaurant road, staff activity room ...... satisfaction, service and smile, speed, sincerity is their philosophy, especially their staff restaurant has these two words: "Focus on the details, improve service. Strengthen consolidation, improve service". The staff of Wanlion loves the hotel and cares for the guests, which reflects the purpose of the hotel, and the management pays attention to details, which reflects a unique way of operation. Wanlion will be "people have no I have, people have I excellent, people excellent I special, people special I change", the spirit of the culture embodied in the fullest.

Third, the management of the enterprise

Enterprise management to meet customers, to achieve marketing objectives, can not be isolated just consider a certain factor and means, must be from the target market demand and marketing environment characteristics. Through the exchange of learning with colleagues, I have realized:

1, the environment to create continuous innovation of the consumer environment, to have rigorous, meticulous, dedicated, professional concept.

Just like the management of the staff restaurant of Wanlion, every day to deal with, every day to clean, every day to standardize, every day to check, every day to improve, every position has a responsible person, mutual supervision, supervision, this rigorous work style, enough to create a good consumer environment.

2, the market to create a "big heart, the market is as big as" the concept of the cake into the concept of dough, take the initiative to solicit views from all sides and needs, through talks, listen to the views, communication information and customer contact, borrowing the words of the customer for the hotel to do free publicity and advertising, to open up a wider range of enterprises. The customer market.

Fourth, the enhancement of corporate reputation

"Gold and silver awards are not as good as customer praise, gold and silver cups are not as good as customer word of mouth," the mark of success of an enterprise not only lies in its visibility is high, but also lies in the customer's reputation for the hotel has a high degree of cultivation of loyalty to the customer company. In Wanlion, I experienced the staff of Wanlion pay considerable efforts to this, always keep their own show products and services to show in front of the customer, to give customers an unexpected surprise and value for money feeling.

4. Hotel staff training experience

The three-day new staff induction training announced the end of the whole training as a whole, the training has been to speak of the things that should be basically introduced to the new staff. But from my personal point of view, there are some worthy of discussion and improve the place.

After my personal observation, to participate in the training of all new employees, 90% have not been engaged in the hotel industry, and personal quality is not very high in all aspects of the cultural degree of uneven, so perhaps to the entry of the staff of the training work has caused some difficulty. First of all, without any hotel work experience, may lack of hotel customer service consciousness. This kind of customer service awareness training, I personally feel that it is not one or two days to complete the work, the cultivation of this awareness in addition to the relevant rules and regulations of the constraints, but also need to improve the quality of the hotel staff themselves. If you want to reduce the cost of hotel management staff training, I personally think that should be appropriate to raise the threshold of hotel staff recruitment. I firmly believe that in the Chinese labor market, the supply of talent is still in a state of oversupply. Secondly, I personally believe that the quality of all aspects of the personnel is too low, to carry out the entry staff training work seems to lose the meaning of this work should be, and again I do not bring any personal feelings, the reasons are as follows: this group of personnel acceptance of the ability to be too poor, in the limited time, to tell some of the more specialized content, they may not have much significance; for such a low quality of personnel, perhaps a different training method, the effect will be better. A training method, the effect will be better.

Through these three days of training, I will be from the hillock from the day of the omission of some of the problems to add, of course, I believe that, although the training, there should be a lot of things involved in the training, need to take the initiative to learn and improve their own work in the future.

Three days of training, the content seems a bit boring, too formalized. The lack of culture, perhaps because the hotel itself opened a short period of time, the lack of their own hotel culture accumulation. But I do not agree with such a pretext, because even if we are the hotel industry, but we are part of the Shougang Group, we do not have culture, does not mean that Shougang has no culture, Shougang from its inception to today, I think there should be a lot of culture and the spirit of the lower units worth every one of us to learn.

A company, an enterprise must have its own corporate culture, the so-called corporate culture, or organizational culture, is an organization by its values, beliefs, rituals, symbols, ways of doing things, etc. composed of its unique cultural image. For employees, it is a belief that the company creates for its employees, which can guide them to work in a way that is beneficial to themselves and to the company. When employees y comprehend this culture of their enterprises, they will consciously complete their own due diligence, is the systematization of the internal workflow of the enterprise, improve the efficiency of the work, increase the efficiency of the enterprise, in turn, improve the personal treatment of employees, so that the enterprise and the individual to embark on the road to prosperity together.

As the hotel's new staff induction training, I personally believe that it should be carried out in full accordance with the process, should be arranged before the new staff induction, and in the induction training, to do all the preparatory work should be done for induction training, to give the new employees a rigorous work, a good impression of seriousness.

Secondly, for new employees and has been on the job, should be done in advance of the work arrangements, the trainee should not be arbitrary or for any work reasons absent or leave the induction training. More should not be arranged for trainees to engage in night shift work during the training period, first of all, for the physical consideration of the staff, followed by the effectiveness of the training work to consider, in addition, so that the work of the people-oriented specific performance. Only sincere consideration for the staff, in order to allow employees to willingly consider for the enterprise.

Finally, I would like to say that the hotel staff induction training, should not take the form, should be from the beginning of the new employees to establish the management of the prestige and fully reflect the importance of the enterprise to the internal staff. Only in this way, can gradually optimize the internal staff configuration, promote the development of the enterprise itself.