On August 24th, some media revealed that there were some problems in Beijing Jinsong Store and Sun Palace Store of Haidilao, such as rats scurrying around on the kitchen floor, dustpans and tableware mixed in the same pool, and using hot pot colander used by customers to dig sewers.

In the afternoon, Sichuan Haidilao Catering Co., Ltd. responded in the official Weibo that the problems disclosed in the media reports were true. The company felt very guilty and sincerely apologized to its customers. Haidilao has arranged all stores to carry out rectification, and the rectification plan will be publicly released later.

Haidilao was established in 1994. Is a large-scale inter-provincial direct catering brand hot pot restaurant, mainly engaged in Sichuan-style hot pot, integrating local hot pot characteristics. Its full name is Sichuan Haidilao Catering Co., Ltd., and its founder is Zhang Yong.

Haidilao has more than 100 direct chain restaurants in Jianyang, Beijing, Shanghai, Shenyang, Tianjin, Wuhan, Shijiazhuang, Xi 'an, Zhengzhou, Nanjing, Guangzhou, Hangzhou, Shenzhen, Chengdu, South Korea, Japan, Singapore, the United States and other cities and countries.