On the afternoon of May 28th, nurse Zhang Jiaojiao, a well-known netizen, complained to a Xibei Youmian village in Shenzhen through her personal Weibo, and charged her five tea fees without the consent of consumers.
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Soon, Weibo, the official of Xibei Youmian Village, responded: I'm sorry to make you sad. Please contact Bian Xiao privately, and we will contact the store to help you refund the tea fee.
However, some netizens went on to post that they were also admitted. And asked Weibo, the official of Xibei Youmian Village, whether he could return?
Through the search, it seems that Xibei Youmian Village has been collecting tea fees for a long time.
On October 2019165438+2910, some netizens said that it was the first time to eat xibei in Kunming, and it was in Beijing before, so I saw this thing for the first time. The waiter explained to me that the tea fee included tableware for eating. I thought this tea, paper towels and tableware were not standard in Beijing hotels at that time.
In Dongguan, Guangdong, the local Xibei Youmian Village store was also questioned that 5 yuan's tea fee was unreasonable.
Or Shenzhen. 2065 438+08. 8. 5 @ Hunan School Flower School Grass List reflects that the tea collection fee in Shenzhen Xibei Youmian Village is unreasonable.
At the same time, he also said that when eating, this bug has been crawling around in the bowl, which affects the mood of eating!
Complaints were also answered quickly. As for the processing result, it is unknown.
Is the tea fee reasonable? Lawyer Xu Jinzhou of Guangdong Shuangzi Law Firm said that catering operators should provide consumers with tableware that meets quality standards and sanitary conditions free of charge, and should not set minimum consumption, and should not charge or charge fees that do not meet the requirements, such as meal fees, tableware disinfection fees and bottle opening fees.
If consumers are forced to pay the "tea place fee" for eating out, they should actively defend their rights through consumer associations, price departments and lawsuits.
In addition, lawyer Xu Jinzhou also said that it is necessary to keep the evidence in hand as much as possible during the consumption process.
According to the data, Xibei Youmian Village is the flagship brand of Xibei Catering Group, which specializes in Chinese leisure dinners. In propaganda, it is an outstanding representative of northwest cuisine.
In recent years, with the increasing demands of consumers on the quality of catering and their own services, the popularity of Xibei Youmian Village has increased rapidly.
According to the data of research institute Jost Sullivan, Northwest Xiaomian Village ranked first in China Northwest gourmet restaurant in 20 18, with an annual income of over 5.3 billion yuan.
By the end of 20 19, Xibei Youmian Village had opened 367 stores nationwide. In the past five years, Xibei has opened nearly 300 stores, covering 57 cities across the country.
With catering, Jia, the actual controller, ranks sixth in China's catering rich list with a value of 5.5 billion yuan.