The Office of the Leading Group for Epidemic Prevention and Control in COVID-19, Shanxi Province issued a circular, in order to smooth the channels of complaint reporting, further implement the unified national epidemic prevention and control policy, and resolutely prevent the epidemic prevention and control from being simplified, across the board and overweight at different levels, and announced the hotline of complaint reporting in Shanxi Province: 0351-KLOC-0/2345.

12345 service hotline is usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative authority;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

12345 government service hotline:

The public service platform set up by local municipal people's governments consists of telephone 12345, email, SMS, mobile phone client, Weibo and WeChat, providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".