Summary and plan of the work of the housekeeping department

Summary and plan of the work of the housekeeping department. I believe everyone knows that people working in all walks of life do not have it easy. Everyone is working for themselves. I work hard for a better life in the future. Let’s take a look at the work summary and plan of the housekeeping department. Work summary and plan of the housekeeping department 1

1. Work situation of the housekeeping department in 20**

1. Operating income.

As the front-line operation and service department, the guest room always takes creating a clean, comfortable, quiet and warm rest environment for guests as its top priority. In 20**, 10,603 individual rooms and 8,408 group rooms were occupied throughout the year, with an occupancy rate of 54.8%. (The occupancy rate was 67% in 20** and 77.6% in 2010.) The Siheyuan had 226 guests throughout the year (252 times in 20** and 236 times in 2010) and the occupancy rate was 34.5%. Reception meetings are held throughout the year. In order to provide convenience to guests and increase profits, the managers of the housekeeping department produced fruit plates worth 88,535 yuan throughout the year, with a cost of 54,204 yuan and a profit of 34,333 yuan, a profit of 38%.

2. Service first, quality first.

In 20**, the guest room successively received the Provincial University Games, important leaders and meetings, ensuring the smooth completion of the government affairs reception of our park. At the same time, we also strengthened our services to business customers. This year, we received business conferences such as travel agencies, home appliance sales, Yinael beauty salons, and conference services with social impact such as entertainment stars staying in courtyards. We also promoted the wedding rooms in courtyards as a key point. Improved the cash utilization rate of Siheyuan.

Always adhere to mobile management and integrate it with service work. First of all, we should increase the supervision of the hygiene quality of guest rooms to ensure that each rental room is kept in the best condition and implement a level-by-level responsibility system: employees are responsible for the rooms they clean; the foreman must be responsible for the hygiene quality and equipment of the rooms on the floors under his jurisdiction one by one. Strict inspection; the manager conducts comprehensive supervision and inspection of the rooms cleaned by each employee; resolutely prevent guest complaints caused by hygiene quality problems from affecting the hotel's reputation. It is also emphasized that rooms must be cleaned on the same day when checking out. Ensure that the profit of non-storable room resources is maximized. And based on the day's ward rounds records, the planned hygiene for the next day is made, and the guest rooms are cleaned, sorted and maintained in a targeted manner to improve the hygiene quality of the guest rooms and the service life of the guest room equipment and facilities.

The department has a strict meeting system before and after work, and insists on solving small problems in a timely manner without leaving the night. In terms of employee training and management, we should proceed from reality. When employees have problems at work, we will help them analyze the causes of the problems, find solutions, and explain them in regular meetings to avoid the same problems from recurring at work.

3. Pay attention to training and build image.

In order to adapt to the rapid changes in the hotel industry, learning hotel service knowledge is a required course for each of us. Every quarter, the department will formulate training plans and training assessments based on actual conditions to improve the service level of guest rooms. Usually, problems in daily work are explained as cases in morning meetings, so that the training can be integrated into the work so that employees can memorize it and avoid problems. Provide individual explanations to new employees and provide guidance at any time when encountering problems so that they can adapt to work faster

In 20**, quantitative hygiene supervision and assessment grades were implemented for public health places. In order to improve the quality and build the brand image, under the instructions of Mr. Chen, the housekeeping department renovated the two small single rooms 2223 and 2317 into dedicated linen rooms and disinfection rooms, and formulated various related systems and standards. After the assessment and acceptance, they won the "A-level unit for health credibility in public places".

In the annual Samsung review, it successfully passed the review.

During this year, many employees of the housekeeping department actively contacted the guests after picking up items left behind by guests, and promptly handed over their mobile phones, money and belongings to the owners. Conference room staff Guo Suping and Hao Liying worked overtime to prepare for the meeting. Wang Huayu obeyed the arrangements and was mobilized at any time. They worked hard and never complained. As an old employee and eldest sister, Peng Qiao is always worried about the work of the housing center.

4. Improve the quality of guest rooms and ensure the quality of hardware.

Under the guidance of the park leaders, the department has successively replaced all quilts in the guest rooms this year, and replaced 50 mattresses in the spring. In view of the guests' complaints about the dirty bedside cloth in the room, we led the guest room staff to modify the bedside cloth into leather cloth, which facilitates cleaning and improves the overall beauty of the room. This year, 19 guest rooms in Juxian Building will be renovated, and the room rates will be unified across the park. The function room was renovated in the spring. In order to carry out daily engineering maintenance work, we check in advance, communicate in time, and track maintenance to ensure that the guest room rental will not be affected by the engineering room.

5. Control material consumption, increase revenue and save money.

While strengthening employees’ awareness of conservation and advocating the control of waste of water, electricity and other energy, this year we insist on sending small items out of the warehouse by region, assigning responsibilities to each person, and accounting every month. Under the guidance of Mr. Chen, the bottled shampoo and body wash in the room were replaced with large packages of shampoo and body wash. Recycle combs, clean, disinfect and repackage them to save costs. Recycle and save wedding room decoration supplies and wedding supplies left by guests for multiple uses to increase income and save costs.

6. Participate in group activities in the park to enhance team spirit.

Actively lead department employees to participate in various activities held in the park, achieve excellent results, and enhance team spirit. The athletic stewardship department achieved good results in both the spring and winter seasons. At the same time, we will cooperate with the general office to make preparations to ensure the smooth progress of the event.

2. There are problems at work.

1. The quality of service needs to be learned from high-level personnel and the quality of personnel needs to be further improved. In particular, conference reception and VIP reception procedures need to be standardized and require further training.

2. The storage and collection of small items and cleaning supplies need to be strictly controlled in terms of standardization and institutionalization.

3. The next three steps of the work plan

1. Cooperate with the Quality Supervision Department to strengthen training in terms of personnel quality and service quality, improve service quality, and standardize service quality and humaneness change. From etiquette and courtesy, practical operations, one by one specific training, to achieve a standardized level. From etiquette, politeness, and practical operations, one specific training to achieve a standardized level, so that every person can be transferred to another position at any time, and everyone can be in any position. Go to work.

2. Continue to strengthen guest room hygiene management, and achieve "self-examination by employees, inspection by ministers, and random inspection by managers" without any carelessness. Employee self-examination includes maintenance of sanitation and facilities and equipment. Ministers must enter and inspect guest rooms, guest rooms, and vacant rooms every day, and have inspection records. The manager randomly inspects at least 20 rooms every day and keeps inspection records. The director or manager of the long private room must enter and inspect it every day.

3. Develop a regular inspection system for hardware (hot and cold water, air conditioners, TVs, lights, electrical switches), etc. to avoid unexpected accidents. Weekly managers and ministers jointly inspect room facilities and equipment for sanitation. 4. Strengthen the management of storage in warehouses and disinfection rooms, strictly control scrap standards, and save expenses. The above is my work report on 2012 and my work plan for 2013. In the new year, I ask all leaders and colleagues to continue to supervise and help my work. We hope that our efforts will lead to more gains and achievements. Work Summary and Plan of the Housekeeping Department 2

Part 1: Summary of the Work of the Housekeeping Department

Last year was a year of rapid development, a year of stepping up to the next level, a year of good harvest, During this year, a certain property management office, under the leadership of the company and with the support of leaders at all levels of the developer, always implemented the principle of owner first, and based on the actual situation of a certain property company, while providing good services and rationalizing Improve the annual work summary of property management and initially meet the management requirements of "programmed projects, standardized operations, application-oriented and scientific management". The property management work in the early stage of the community has gradually been put on a standardized track. The property management work has achieved certain results and has been well received by the owners of the community. The annual work of property management is summarized as follows:

1. Completion of daily work target management

(1) House management House management is one of the important contents of the annual work summary of property management. In order to do this work well, we have established complete housing management files, formulated a housing management system, compiled a detailed management plan, and assigned responsible persons to conduct regular inspections. There is no damage to the decoration of the residents' houses, the appearance is uniform, there is no behavior that harms the structure of the house, and the vacancy rate is 95%.

(2) Management of public facilities and equipment In order to ensure the normal life of the residents in the community, we have formulated a complete maintenance and upkeep plan for the management of public facilities and equipment. and emergency plans, so that daily inspections are registered and minor maintenance is recorded. Maintenance calls are answered 24 hours a day, and 17 minor maintenance tasks and 3 emergency maintenance tasks were completed throughout the year, meeting the management requirements of maintenance facilities and equipment in place, timely maintenance, and normal operation.

(3) Greening management In order to create a beautiful living environment for the owners, we have strictly implemented greening management measures, actively cooperated with the supervision of the greening company, construction and maintenance work, and targeted the greening company during the construction and maintenance process. When problems arise, we promptly issue rectification notices and rationalization suggestions to urge them to rectify. When green warning signs are not in place, simple warning signs and fences are made to strengthen green protection management so that the green space is basically free of damage and trampling. It is a public phenomenon and the greening integrity rate is 98%.

(4) Management of environmental sanitation In terms of environmental sanitation, in response to the gradual improvement of the community environment, everyone worked together to organize regular and irregular cleaning, and formulated strict cleaning procedures and assessment methods, and Decoration waste will be bagged and stacked at fixed points, and management will be centralized for clearing and transportation, and community health inspections will be strengthened to ensure the hygiene, cleanliness and beauty of the community.

(5) Community security prevention and fire protection work are the top priorities in property management. In order to provide owners with a safe and comfortable living environment, we have paid close attention to community security and firefighting work, conducted regular on-the-job training for security personnel, intelligent equipment operation training and assessment, formulated strict job assessment standards, and insisted on daily morning exercises and Meeting, improve employees' physical fitness and daily work management, and strictly implement work procedures, post inspections, and patrol systems. Security personnel are required to conduct careful inspections, perform duties in a civilized manner, give polite instructions, and boldly manage bad things when encountering bad people, so that the safety prevention work last year was good.

2. Key tasks completed this year

(1) Strengthen management services and improve service quality;

(1) Establish a residential community, Humanized management service concept.

After entering the community, we insist on implementing home-based, humanized management and a "people-oriented" service spirit; the needs of the owners are our work center, in order to carry out services and make the owners feel a warm feeling when entering the community. I feel that we carry out special care services to provide care and attention to the owners who have difficulties in living in the community, and provide high-quality services. For example, 1-1-501, the owner’s husband is a seaman, and he is away from home for a long time due to work. There are only owners and children. In response to this situation, we provided special care services to this household to solve some of its life difficulties, which was praised by the owners. In addition, we also provide free agency services, such as agency telephone, broadband, and electricity bill savings, so that owners can have a feeling of "looking for a property when they have difficulties". Our service work has been well praised by owners.

(2) Do a good job in maintenance services. Maintenance services are an important part of property management. For this reason, we pay close attention to the timeliness and completion rate of maintenance work.

In order to do a good job in the maintenance of houses and related facilities, we worked closely with developers, construction teams, and manufacturers to determine maintenance procedures and methods, and successfully completed the goal of no remaining maintenance work before the year. This year, a total of 157 maintenance complaints were received, 152 were completed, and 131 were completed in a timely manner, with a completion rate of 96.8% and a timely rate of 83.4%. In terms of public facilities and equipment, we maintain and inspect various facilities in a timely and regular manner. If problems are found, they are repaired and dealt with in a timely manner. For example, on December 30, the float valve of the community reservoir failed. After the management staff discovered it during inspection, In order to allow the owners to use water normally, we first actively carried out emergency repairs, and then notified the manufacturer to investigate the cause to ensure that the owners' normal water use would not be affected.

(3) Strengthen community decoration management work

Community decoration management work is an important part of early property management. It involves the service life and safety of the property and the appearance of the community houses. Intact and beautiful, we have done a lot of work in this regard, and based on the actual situation of the community and management requirements, we have formulated detailed management systems, such as decoration instructions, roof garden management regulations, etc., and insist on daily inspections of decoration households. Keep good records, solve problems in a timely manner, handle them promptly, and adhere to principles. Last year *** handled 32 cases of illegal construction, all of which were rectified. Ensure that the main structure of the house is intact. Regarding the appearance of the house, we adhere to the system to ensure that the appearance of the community is uniform, intact and beautiful.

(4) Listen carefully to the opinions of the owners and solve problems for the residents in a timely manner.

The owners’ good work suggestions and management suggestions are our work guidelines. Therefore, we carefully record the problems reported by the residents, deal with them in a timely manner, enhance communication with the owners, patiently explain the work to the owners, and solve problems for the residents in a timely manner, such as parking problems for the owners’ vehicles, and issues such as where the owner’s sand is stored for decoration. Our service philosophy of "thinking about the owners and being owner-centered" has achieved good results and has been well received by the owners.

(2) Efforts to improve the management level and promote the upgrading of property management;

(1) Organize employees to conduct employee ethics and management skills training to improve the professional quality of employees. The comprehensive quality of management office employees is closely related to the quality and level of property management services. Based on this situation, and combined with the actual situation that most of the community's employees are new employees and have been exposed to property management for a short period of time, I have formulated a detailed training plan and assessment methods to regularly train employees on their ideological and owner management levels, and regularly Conducting security business skills examinations has enriched employees' thinking and improved their management skills. Last year, *** organized 6 personnel trainings and 4 skill assessments.

(2) Use advanced management methods to establish and improve scientific management methods; we keep up with the pace of social development and use computers to conduct computer management of various files, charging accounts, management plans and other work in the community. It has greatly improved work efficiency, brought the foundation of the management office to a new starting point, and laid a solid foundation for future excellence work.

(3) Do a good job in external coordination and management; doing a good job in external coordination is the key to the smooth development of property management work. To this end, we work closely with developers and actively cooperate with the Hongshan Real Estate Bureau , urban management bureau, telecommunications bureau, and successfully completed the opening of environmental sanitation; application for house number, entrustment contract, service agreement filing, signing of telecommunications bureau agreement, etc.

3. Existing problems and lessons

Although we have achieved certain results in our work last year, there are still many areas that need to be improved and strengthened.

First, the overall quality of the management staff is not high, the service awareness is not strong, all aspects are not considered comprehensively, and the ability to actually handle affairs needs to be improved;

Second, the communication with the owners Not enough, not enough understanding.

Third, equipment and facility management need to be strengthened. In response to the above problems, in the work of 20XX, we will learn from experience and lessons, strive to improve the owner skills and management level of employees, and improve the work Do better.

In the new year, we will speed up the pace, continuously improve our own property management level, constantly improve the management work of the community, contribute to the early entry into excellent property management communities, and contribute to the development of a property company. Contribute to development. Work summary and plan of the housekeeping department 3

Hotel housekeeping department 20xx work summary and 20xx work plan

Administrative housekeeper: Yang **

December 20xx

On May 25, 20xx, when "Chinese Dream, My Dream" spread across the country, I joined ** International Hotel with unlimited hopes and created ** with all the leaders and colleagues present here. Dream. Time flies in the blink of an eye, and 20xx is about to pass. With the support and help of the leaders, the housekeeping department has successfully completed various tasks, and *** together have drawn a beautiful blueprint for **. The beautiful blueprint makes people look forward to it, and the ambitious goals inspire people to move forward.

To lay the foundation for next year's ambitious goals, the 20xx summary and 20xx plan are now reported as follows:

Contents

Comparison of various incomes

Total income 10347355.25 yuan

Comparison of various costs

System - gradually improve and standardize the quality of customer service in each district and position

Face The service quality has declined due to the rapid turnover of staff since the opening of our hotel. In order to re-establish and cultivate the professionalism of existing hotel staff, our department has non-standardized and inconsistent service standards for each position. Our department requires each district Collect the original service system version of each position in the district, and based on the principle of retaining the essence and discarding the rough, formulate a preliminary draft of the department's "Operation Manual" (the official version is being compiled and improved) as our daily work guide, and at the same time, it will also serve as our training Textbook for new employees. In addition, A. Fruit and flower standards, B. Gym system, C. Linen delivery and receipt system, D. Room item placement standards and modified guest room piece-rate standards have been added. Since the implementation of standardized services, our staff have made significant improvements in the standardization of various service indicators. Especially regarding the asset control system, there has never been any discrepancy since the system was standardized, which solved the previous staff loss caused by the loss of compensation assets

Training--without training, there will be no progress

A: In order to improve the quality of employees and customer service and ensure the quality of all aspects of guest room sales, the department conducts training once a week and develops training plans based on the different work priorities of the floor and cleaning departments. Since mid-September, we have focused on urgently needed issues such as employees’ appearance, appearance, courtesy, etiquette, etc., and provided detailed training with examples one by one. The purpose is to make employees as generous and decent as possible at work, without panic, hesitation, or confusion. Be mentally prepared to solve problems.

B: In September, we organized training and implemented the Five Permanent Management Method (always organizing, always rectifying, always cleaning, always standardizing, and always self-discipline). The implementation of the Five Permanent Laws adapts to the actual work needs of employees in the department, puts forward requirements for employees' daily behavior, advocates starting from small things, and enables every employee to develop a good habit of paying attention to everything. The safety, quality, hygiene and efficiency of the department were quickly improved, while expenditures were controlled, work efficiency was improved, the working environment was improved, and the initial environment for a good department culture was basically created.

C. Improve training methods and focus on education and guidance. Adopt a model that combines centralized training and flexible training within the department, combine the knowledge structure of service personnel, identify the characteristics and weaknesses of the department, and focus on standardized training of service skills such as store disciplines and rules, etiquette and courtesy, and promote the overall development of the department Improvement of management level and service quality. At the same time, establish and improve the system of pre-shift meetings and regular shift handover meetings, promptly summarize the work of the previous day, and arrange the work of the day. In addition, we pay attention to education and guide employees to establish the "guest first" mentality and serve customers based on their needs. Managers and employees at all levels are required to carefully understand the consumer psychology of customers in customer service and try their best to meet the reasonable requirements of customers; change the thinking of "fear of trouble, fear of wasting time and effort". Strive to make breakthroughs in service, use the reputation of guests to expand publicity, so as to expand the hotel's image and influence, and the overall service quality will be greatly improved. Another method is to use methods such as job replacement and cross-training to cultivate the ability of employees to perform multiple tasks in one position, so that personnel arrangements can be more reasonable and personnel deployment can be easier in emergencies.

Basic work of our department in 2013

Energy conservation - increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch.

The guest room department is the main revenue-generating department of the hotel. At the same time, the operating costs are also very high. Based on the idea that saving is creating profits, our department calls on all employees to start from themselves and start from scratch. Put an end to all waste. At the same time, energy conservation is also included as an assessment item in employee skill assessment. The purpose is to strengthen employees' awareness of energy conservation, which is mainly reflected in the following points:

a. The housekeeping department has always required employees to recycle customers' Disposable low-value consumables such as toothpaste and soap can be reused as detergents. However, in order to ensure that the items used by guests are safe and hygienic, we gave up items such as combs and recycled slippers, shower gel, shampoo, etc. Disposable water and slippers are disinfected and reused, and can be reused 2-3 times; shower gel and shampoo are refilled, and significant results have been achieved;

b. Floor attendants recycle daily Used cardboard from rooms and workshops;

Basic work of our department in 2013

c. It is required to turn off the aisle lights on the exit floor as much as possible every morning and turn them on after the middle shift; Check and unplug the power sign after check-out; turn on the air conditioner in the room before the guest arrives and other energy-saving measures. If implemented day after day, the hotel will save a lot of electricity bills.

d. In order to control the cost of items, the items received in each district have been reasonably divided. Each district has a quota for the items it applies for every month, and the person responsible for receiving customer supplies has been designated.

e. The cleaning department is particularly outstanding in saving work. The newly formulated working procedures have repeatedly improved the sanitation work, while saving personnel and cleaning supplies.

Skills-Carry out technical training, cultivate technical experts, and effectively improve the actual operation level of personnel. In order to improve the sanitation and service of the guest rooms, the housekeeping department has carried out technical training activities for the housekeeping department employees since August this year, assessed and assessed the room cleaning skills and ward rounding skills of the floor employees, and evaluated the call answering in the guest center. . Discover irregularities and unscientific aspects in employees' operations. In response to existing problems, our department's leaders and above held a special meeting to analyze, retrain employees, and correct their bad operating habits. Through the above measures, certain results have been achieved. The hygiene quality of the rooms has been improved and the overtime of ward rounds has been reduced. The overall image and labor discipline of the housekeeping department have been improved.

Advanced deeds - In order to give employees a positive and enterprising attitude, this department has specially set up a roster of employees in the housekeeping department. Good people, good deeds and employee faults are recorded, and employees with outstanding performance are praised and rewarded. For example: Zhang Yaxiang on the floor found a guest's wallet (which contained a large amount of cash and bank cards) when checking out, Yang Jing found a guest's mobile phone in the rest area of ??the corridor on the floor, Mao Hongxia found a large amount of cash in the bedside drawer of the check-out room, PA Chen Xianrong found cash in the lobby and other incidents where money was stolen happened one after another.

Personalized service--in order to increase the occupancy rate of guest rooms, provide personalized services to member guests and VIP guests to achieve the service goal of satisfaction and surprise: A. Set the 15th floor as a member floor, and increase the number of member floors We bought large bottles of high-end shampoo and body wash, and placed green plants in the room. B. The wedding room was decorated in a warm, romantic and creative way. C. When opening the bed service for the VIP room, the towels, pajamas and flowers were personalized and folded to show the importance to the guests and the characteristics of the hotel service. Mainly reflected in the reception services of Chairman Bai and Dean Zhang, which were highly praised by the two leaders.

Main remaining issues in 20xx

Coordination - The work of this department cannot be separated from the cooperation of various brother departments. The coordination of work in 2013 mainly appeared in our department's work on basic engineering and engineering. Department, replacement of damaged facilities and equipment with the Engineering Department and Purchasing Department, the purchasing speed of consumables provided in basic services and the Purchasing Department, etc. It is also necessary to formulate a scientific completion timetable with superiors and brother departments to scientifically control the work. The progress will help improve the work efficiency of our housekeeping department.

Personnel - The flow of talent in the hotel should be controlled within a reasonable range. There has been a lot of staff turnover in the department service center this year. Two old employees have left (one employee resigned due to pregnancy, and one employee was transferred to financial work). There are certain difficulties in the training of new employees, because the externally recruited personnel have a certain influence on the hotel and the hotel. It takes some time to understand the customer's situation. The addition of new employees to the cleaning department has created a partial hygiene disconnect. The same problem exists on the guest room floor.

Part of the flow of personnel is normal, and part of it is believed that the Human Resources Department will provide a credible report after careful investigation to help our department work.

Cleaning - Due to lack of funds in the department and other reasons, carpets and sofas have not been effectively maintained and have lost their original luster. They can only rely on cleaning materials and labor-intensive cleaning methods to keep them tidy, which is no longer thankless. It belongs to the category of scientific maintenance. It needs to be thoroughly planned and sorted out in 2014 to make the hotel look cleaner.

Employee benefits-----Jack Ma once said that there are two reasons why employees leave their jobs: A. lack of money and B. feeling wronged. In this regard, the department holds monthly staff meetings to fully listen to and collect employee suggestions. At present, the onboarding process for new employees has been solved with dedicated personnel to follow up, mentors and department address books are provided, and it is planned to print department welcome letters next year. Carry out various trainings and activities to increase teamwork and increase team cohesion. Currently, there are still the following employee suggestions that need to be considered and resolved by superior leaders: 1. Solve the breakfast problem for employees. 2. Provide reasonable subsidies during statutory holidays. 3. Solve the problem of washing employees' work clothes, work shoes and socks, and uniform female employees' headbands. 4. Existing night shift subsidies from other departments. 5. Solve the 12-hour working day of the guest center. 6. Resolve the inconsistency between employee pension insurance and the same industry. 7. Improve the management image of the foreman of the housekeeping department and change the work uniform. 8. Employee performance cannot be equated to exceeding room requirements (for example, completing the 11 rooms specified by the hotel every day should be performance-based. The excess is to save costs for the hotel and is a reward for personal hard work. It cannot be equated to performance)

Main work content in 20xx

Strive to increase sales revenue

Do a good job in cost and expense control

Do a good job in internal management

Improving employees Service skill level

Other plans to be adopted:

Replace the intercom in the housekeeping department with a mobile phone or APP system to reduce guest room noise and improve service efficiency.

Plan to purchase a three-in-one carpet extraction machine for thorough cleaning of carpets and sofa cleaning.

Supplement the furniture of the presidential suite in the guest room.

Add spare roll paper holders or roll paper bags in guest rooms.

Adding a fragrance system to the lobby will improve the hotel’s quality.

The cotton fabrics in the guest rooms are regularly disinfected and dried at high temperatures, comfort cushions are added, and the quilt core is replaced with down products.

Organize the grassroots employees of the department to exchange and learn in major brand hotels.

Increase the number of cup disinfection staff.

Summarize successful experiences and reflect on the lessons of failure. Promoting the "** dream" is a career that every *** person is proud of throughout their lives. The fate is determined at the moment when our dreams are connected, and the destiny is connected when we walk hand in hand. Time flies, and God rewards those who work hard. To realize dreams, we must strengthen our beliefs, to realize dreams, we must work tirelessly, and to realize dreams, we must gather strength. As long as we are persistent in our dreams, we can see the dawn of victory; as long as we work hard without hesitation, we can enjoy the joy of harvest; as long as we join hands and walk side by side, we can achieve success and realize our dreams.