Time flies, and a period of work is over. During this time, I believe that everyone is facing many challenges and has gained a lot of growth. Write a summary of work, draw lessons and guide future work. How should I write a work summary? The following is a brief summary of my work in the administrative front desk (selected 5 articles), hoping to help everyone.
Summary of the Concise Work of the Administrative Front Desk 1 In the early stage of the ancient people's vanguard troops, there were still "arrows on the string, ready to go", and after the war, there were also "reviewing the past and learning new things". So I think only by summing up what I have done can I make greater progress in my future work. Now it is summarized as follows:
I. Work content
1, personnel file arrangement;
2. Update the address book and roster;
3. Receive customers and pour water for them;
4. Help customers book hotel and train tickets;
5. Register paper and electronic schedules;
6. Inform the next morning meeting before work every day;
7. Refresh your resume/notify the interview in the market;
8. Print materials, including franchise contract and gift list;
9. Dining points and precautions every morning, cleaning and returning lunch boxes;
10, inventory office supplies once or twice a month, and purchase office supplies;
1 1, often go out to work with the supervisor and make temporary orders.
Second, experience
(A) from chaos to order
Because of my shallow work experience, narrow understanding and difficult work, there are some differences between the theory learned in the textbook and the actual work. However, after working for a period of time, I can basically get familiar with the work at the front desk. For example, I can immediately enter the customer information needed by the general manager and colleagues in the investment promotion department. At first, there were many identical documents on the computer, but I didn't know which to print, so I was in a hurry, and the work content could not distinguish between primary and secondary, important and urgent. Finally, find a free time to file the electronic files of the document management course I studied before, and judge whether the files in the computer are useful, what kind of classification standards, what the content is about, and so on. There will be a sense of accomplishment and pride when those piles of documents are arranged into orderly folders. Even in this process, there will be a wide range of documents, and because I am a novice, I always feel that there are many tasks and the time schedule is unreasonable; It's always a mess After working for 20 days, I finally finished my work in an orderly way.
(2) From swallowing dates to Dont Ask For Help's solution.
In the administrative personnel department, the supervisor leads us to carry out all kinds of work. Just started working, a little hesitant, like a headless fly. At work, I feel confused and have a wrong attitude. So I made some small mistakes in my work, which brought great lessons to my work. Therefore, only if you don't ask for a solution, can you accurately, clearly and concretely grasp the instructions of your superiors. At the same time, I can only ask my superiors "Is there anything else I can do?" "What kind of requirements does this matter require?" Only in this way can we improve our work efficiency and effectiveness more quickly.
(3) It is better to unite than to fight alone.
As the saying goes, "A drop of water can't make a sea, and a tree can't make a forest", so the successful completion of every project must have a team of "unity is strength, Taishan is the top". In the administrative and personnel departments, there are many trivial chores, such as paying attention to the hygiene problems next to the drinking fountain at the front desk, pouring water for customers, shopping, feeding fish food and so on. Although there are only three people in the whole department, the task is heavy and trivial, and sometimes it needs to be handled in time. Under the direction of the supervisor, our two subordinates worked together to make the work more comprehensive, paid close attention to the needs of all colleagues in the whole company, provided convenient and fast services for all departments, and prepared all kinds of frequently used storefront materials and graduation materials. At the same time, it also challenges our ability and attitude in dealing with people in various jobs. In order to make every project, every goal and every plan complete smoothly, I will try my best to learn from my excellent colleagues in the company and my work ability and attitude from my superiors. I will also firmly remember the famous proverb: "When we are in a threesome, we must learn from each other". At the same time, I also warned myself that a person should not be an isolated individual in the company, but should be integrated into the culture of a company. Only by uniting can we accomplish the task better.
It's another spring. March passed and April came. Summarize March, plan April, and make your trip have a plan. Constantly improve their professionalism, the role they play on different occasions, and the details. At the same time, we will constantly ask ourselves to reach a better level, find out the shortcomings in our work, be dissatisfied with the status quo, constantly improve ourselves, study hard, strive to improve our ability to analyze and think about problems, and strengthen our ability in all aspects. I will be more proactive in my work, always sincere, focus on the overall situation, communicate more, respect each other, trust each other and support each other, and always remember the strength of the team.
Summary of concise work of administrative front desk 2 20xx years have passed, and I have been working as a front desk for nearly x months unconsciously. The front desk has not made a huge and direct contribution to the development of the company like the business, marketing, finance and other departments of the company, but since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. During these X months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work in 20xx as follows.
First, the daily work of the front desk
1. The receptionist is the first person to show the company's image. Since I joined the company in October of 20xx, I have treated every visiting customer warmly and guided them to the relevant office. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for future work. In the last x months, * * * has received 600 users.
2. Answer and transfer calls, copy faxes and distribute letters, and seriously answer any incoming calls, with an accuracy rate of 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.
3. When it is found that there is not enough water in the drinking bucket, xxx will be asked to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.
Second, the comprehensive affairs work
1. Book rooms, air tickets, tickets and birthday cakes. When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the travel of the business travelers for free; So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they come to xx for business, I will send a text message or call them to confirm the hotel details after making a reservation. And the employee's birthday cake reservation. I will confirm the time with the staff the day before the reservation. On my birthday, I will tell xxx that I have birthday wishes on OA, and I ordered 17 birthday cakes in 20xx.
2. Filing documents and registering office assets. The training materials and confirmation forms received by the project department personnel are classified according to the file bag; Newly bought books in the office will be stamped with xx chapter first, and then numbered, which is convenient for asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.
3. Attendance statistics The attendance details before 25th of each month come from the attendance machine. If you are not clear, send an email to check with you, and then make a statistical summary, which can be sent to xxx on time.
4. Organize employee activities. Organize employees to go to xx activities at five o'clock every Wednesday afternoon. Through activities, we can improve our team consciousness and exercise our bodies well. The weather is bad recently, and fewer people are willing to go out. During this period, we organized a table tennis competition, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.
Third, other work.
While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist xxx in the marketing department, and work with him to send gifts to customers and make tenders. In this process, I also gained some new knowledge.
Fourth, shortcomings in the work.
1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.
2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.
The effect of organizing outdoor activities in recent winter is very bad. In the middle, I also discussed indoor activities with xx, provided chess, checkers and other activities suitable for indoor play, and organized their implementation, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under consideration.
Verb (abbreviation for verb) 20xx work plan
1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.
2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power. In the past year, I especially want to thank xx for helping me. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague, and I am proud to be in such a company that treats employees well. Now is the new year. In this year, I will be down-to-earth, seriously complete my work and do my bit for the development of the company!
Concise work summary of administrative front desk 3 It's almost a year since I joined the company. This is my first job, where I changed from a student to an employee. Here, I learned more knowledge and skills and improved in all aspects. Especially with the support of the leaders and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can grow, learn and improve my quality in my work.
Now I will summarize the work of the past year as follows:
I. Daily work
1, things should be detailed, organized and standardized.
The work at the front desk is trivial, such as answering transfer calls, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with my work, sometimes I couldn't handle things, and I was in a hurry, and my heart was particularly anxious and irritable. I once doubted my ability and felt that I couldn't do my job well at all. Sometimes, although the work has been completed, some details have not been noticed in the course of the work, and things seem chaotic. The efficiency is also low. After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, I have been able to better arrange my work as a whole and try my best to put it
Properly handle the details of the work and strive to give you the most in-place support and service. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2. Keep in good working condition
Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height and correct my work attitude.
3. Learn communication and teamwork.
Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In my daily work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.
The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we are always inseparable from our colleagues.
Cooperation. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After nearly a year of study and accumulation, I have been able to ensure the normal operation of all the work in this position, but I still lack a lot. I also look for shortcomings in my work, study hard and cultivate my ability. What I deeply understand is my foreign language. Sometimes, because I often can't speak English, I will be very anxious to receive a phone call from a foreign guest or a visit from a foreign guest, so I will strengthen foreign language learning in the future. I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1. Now I have been able to deal with all the work at the front desk in an orderly way. Especially after the CEO summit, I learned a lot about the reception and layout of the venue.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs. I will solve the above problems in my future work.
In the past year's work, I have learned a lot and grown a lot. I really appreciate the tolerance and support of the leaders, so that I can have such an opportunity to work, study and grow. Thank my colleagues for their help and support in my work, which has made me progress so much. In the next work, I will make persistent efforts and do better.
Concise summary of administrative front desk work 4 Time is always fleeting. During the half year working in xx Guangdong Company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and the new work at the front desk, earnestly performed my duties and successfully completed various tasks. The study and work in the past six months are summarized as follows:
First, study in practice and try to adapt to work.
This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled carefully, and colleagues should be treated with humility and sincerity ... bit by bit, I can learn, make progress and benefit a lot from my work.
Second, learn the company's corporate culture and improve yourself.
Joining the big group of xx, I really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", which is the essence of xx culture, and I think it is also the driving force for every employee in xx to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also ask myself to devote myself to my work with a positive and optimistic attitude. This has always been the goal and direction of future work.
Third, expand your knowledge and constantly improve yourself.
Three months' work also gave me a sense of crisis. I will receive some faxes and materials in English at work, and some clients will call me professionally. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work.
When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening. I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!
Summary of concise work of administrative front desk 5 I have been working for a month unconsciously. At first, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and my responsibilities in a short time. During my work, I feel that I have been qualified for the front desk work. I am very adapted to the working environment here; I can accept the system requirements. In the past month, although there was no vigorous achievement, some progress was made. Now I would like to briefly report my work since I entered the company to the leader:
First, the daily work of the front desk mainly includes
1, responsible for answering and transferring telephone calls at the front desk, recording important matters and conveying them to relevant personnel, so as not to miss or delay;
2. Responsible for supervising the hygiene and cleanliness of the company, placing tables and chairs and keeping them clean;
Second, the administrative work
1. The administrative work is very complicated, from ordering water, copying, scanning, faxing, sending express mail, printing business cards and keeping documents. The completion of every job is a test of responsibility and working ability.
2. Purchasing and keeping office supplies, filling in expense application forms and reimbursement forms, and planning company activities.
Third, personnel management.
Assist personnel to handle recruitment matters, fill in the application registration form and employment resume form, and do a good job in employee file management. Fill in attendance application form and leave slip, etc. Implement the company's rules and regulations.
In view of the shortcomings in this month's work, I need to do the following work in the future:
1, do a good job in office affairs. Pay attention to the neatness and cleanliness of the office; Try to do your job well.
2. Pay attention to collecting information in daily work in case of emergency. For example, the business card of the courier company.
3. Handle daily administrative management, assist leaders to constantly improve various rules and regulations, and make the company tend to standardized management.
4, strengthen the study of business knowledge, in-depth understanding of the company's products, in order to better assist leaders and sales staff. As a receptionist, I need to master a lot of knowledge. In my future work, I will try my best to learn from my colleagues and further improve my theoretical level and professional ability. Finally, I would like to thank the leaders for providing me with this working platform and giving me the opportunity to improve and progress with you. Thank you for your warm help to my work during this period. Although I still have many shortcomings, I believe diligence can make up for them. As long as we understand each other, communicate with each other and make unremitting efforts, I believe the company will have a better tomorrow.
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