Hairy crabs are a common food in autumn every year. There are many ways to eat them, such as steaming, frying and cooking. Many people buy hairy crabs online, which is very popular among people. The weight of hairy crabs may be short of two pounds, which can be complained in customer service or in the industrial and commercial department.

Can you complain if the weight of hairy crabs is not enough? You can complain.

Business operators who practise fraud in providing commodities or services shall, according to the requirements of consumers, increase the compensation for the losses suffered, and the increased compensation amount shall be three times the cost of purchasing commodities or receiving services by consumers; If the additional compensation amount is lower than that of 500 yuan, it should be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.

At the time of sale, the businessman made it clear that it was a hairy crab with enough weight. After receiving the goods, there is evidence that the weight of the hairy crabs received does not meet the weight promised by the merchants; Then at this time, you can ask for "fake one pays three" and ask the merchant for compensation.

Complaints about where the weight of hairy crabs is not enough In terms of rights protection and evidence collection, rights protection can generally be carried out through consultation, reporting to the industrial and commercial departments and civil litigation:

(1) negotiation: that is, "mediation", that is, claiming compensation from the seller. If the seller agrees, it will be settled directly. If not, it will report the complaint to the industrial and commercial department or go through civil legal procedures. Most sellers know that they are underweight. In order to solve the contradiction of a few consumers, most consumers will agree to solve the dispute at a small cost.

(2) If it is not to protect their rights and interests, but to crack down on the market that deceives consumers, they can report the evidence of insufficient weight and proof of purchase to the local industrial and commercial department. After receiving the report, the industrial and commercial department will conduct door-to-door inspection, seal up and impose fines if problems are found, and revoke the business license if the circumstances are serious.

(3) After obtaining the evidence from the industrial and commercial department, you can also protect your rights through civil litigation, but the litigation period is relatively long, and it is difficult for you to obtain the evidence yourself. It is much more convenient to take the initiative to go to the industrial and commercial department for inspection. Therefore, it is suggested that the first two methods should be used as the pre-procedure, and civil litigation should be used as the last resort.

Precautions for online shopping for hairy crabs 1. First of all, we should find an online mall with high credibility. Secondly, we should judge according to the sales volume and evaluation. In the era when e-commerce is very popular, online goods are also uneven. Many unscrupulous merchants will sell some fake or dead hairy crabs in the name of Yangcheng Lake hairy crabs.

2. Authentic Yangcheng Lake hairy crabs, special anti-counterfeiting crab buckles made by Suzhou Quality Supervision Bureau. The front of the crab buckle is printed with the national geographical indication origin protection mark, and the back is printed with a clear "brand name". You can check the authenticity of information by phone, SMS and website. In addition, sales stores must be authorized by trade associations.

3. When shopping for hairy crabs online, you should consult after-sales related questions and add official WeChat or email address. At the same time, when receiving hairy crabs, if the hairy crabs break their legs, feet or die, only the merchants are required to claim compensation, so as to avoid mutual shirking between the merchants and the courier. The purpose of adding official WeChat or e-mail address is to let buyers send photos to merchants as soon as they receive the damage and death of hairy crabs, so as to avoid getting through the contact number of merchants and delaying the feedback time, but merchants refused to compensate for the delay.

When you buy hairy crabs online, there are two ways to determine whether they are dead crabs. First, look into the hairy crab's eyes and gently touch the hairy crab's eyes with your hands. Those who react are alive, and those who don't respond are dead crabs. The second method is to tie up the hairy crabs and put them in the water. If there is a bubble, it means that it is a live crab, and the dead crab will not respond.