Five branches such as foreign etiquette.
I. gfd
1, hair
No matter what job, whether men or women, hair should be clean, neat, smooth and dandruff-free;
If you often face customers and are a standard office person, it is recommended that women should tie up their hair or put it in a bun, which will make them look fresh and neat, and also increase their professional and capable temperament; Fluffy hair will give people a feeling of laziness and laxity. Men's hair styles also have a relatively standard pattern, that is, they don't cover the forehead in front, the ears in the side and the collar in the back.
If you are engaged in advertising, design, network and other professional work, your hairstyle can be personalized, and you should be able to leave an impression that conforms to your professional identity. But remember not to be sloppy for personality. Take Jimmy as an example here.
2. Eyes
We often say that the eyes are the windows of the soul, and eye contact is very important when communicating. The eyes are often watched by others, so the eyes should be cleaned without secretions and consciously strengthened. At the same time, pay attention to your eyes.
(Demonstration): Three different eyes and explain the different feelings they bring to the interviewee.
3. Nose
Always trim the nose hair. If the nose hair is too long, it will give people a very indecent feeling. Pay special attention not to clean your nose in public, and you'd better go to the bathroom. If you can't control it, use a handkerchief or tissue, turn your back on others, and try to control the volume. Take the initiative to apologize afterwards.
4. Mouth
We can't avoid talking to others at close range. If our breath is not fresh, it is very likely to damage our personal image. Therefore, we should always pay attention to ensure that our breath is fresh, try not to eat or eat less smelly food, gargle or chew gum in time after meals (be careful not to chew gum on formal occasions), and we can also eat mints to make our breath fresh.
At the same time, make sure the teeth are clean and free of food residues. Keep your teeth bright, white and tidy, and it's best to go to the hospital to have your teeth cleaned regularly. Black and yellow teeth are not good for us to establish our own public image.
5. Hands
We do a lot of actions with our hands every day, so we should pay attention to the maintenance of our hands. Trim regularly to ensure cleanliness; If a lady applies nail polish, she should choose nail polish that is in harmony with clothing and skin color (such as pink or white), and must not leave incomplete nail polish on her nails; There must be no dirt under a man's fingernails, and nails should not be left too long. We should wash our hands frequently (not only beneficial to our image, but also closely related to our health).
6. Beard
Men's beards must be cleaned daily. If you are engaged in a special industry, deal with it according to actual needs.
7. Wear
Eisenhower said: successful dressing is the first step towards success in life.
Clothes must be tailored appropriately, which is consistent with the personal image and position. When women first enter the workplace, it is recommended to choose some simple and generous professional suits; In terms of color matching, dark series (including black, gray, red, coffee, ash, etc.) can make you look mature, restrained, dignified and capable; Light color series (including) can make you look full of vigor and affinity. It is worth noting that the color of the whole body should not be too complicated, and it is best not to exceed three.
Classic black suits and white shirts are still the first choice. There are certain rules for wearing a suit, as follows:
Men should pay attention to wearing a suit: the shirt is 1 to 3 cm longer than the sleeve of a suit, so be sure to remove the trademark on the sleeve. You can't bulge your pockets. If it's double-breasted, it should be all buckled. Single-breasted, double-breasted, none or only the top one, three-breasted, one or none, and four-breasted, two. Anyway, it's at the bottom. Don't deduct it. Usually remember to unbutton when you sit down. The color of the tie should be harmonious and not dazzling, and the length is best from the tip of the tie to the belt buckle. The tie clip should be at the fourth button of the shirt from top to bottom, and you should not see the tie after buttoning the suit. The neckline of a shirt should not be too big. If you wear a tie, you must buckle it. There should not be too much space between the neck and the collar. The length of standard trousers should just cover leather shoes. The colors of shoes, shoelaces and socks must be coordinated, and the color of socks is darker than that of suits.
Women have no fixed format, and comfortable fit is the standard. Pay attention to clothes and bags, shoes, hairstyles and so on.
Shoes are very important. You must choose shoes with good quality and high grade. On the one hand, you are comfortable (this is more obvious for people who often need to travel outside), on the other hand, you can show your taste and cultivation. We should also consider the color and style, and coordinate with the overall dress style. Neutral color is a safer choice and easy to match with all kinds of clothes.
If you want to choose accessories, you'd better wear some brooches, necklaces or earrings with good quality (such as pearls, jade, crystals, platinum, etc.) and simple style. The accessories of the whole body should be coordinated, and many and complicated, poor quality is the performance of no taste.
In particular, we should pay attention to some small details that we often ignore. It is more impolite to show the dirty collar of a shirt than to have stains on the coat. Be sure to check whether these small details are done well. Whether the collar and sleeves are clean and the exposed proportion is appropriate. There should be no stains on shoes and no loose or crooked ties. There is a senior salesman who always carries a bag with him when he goes out every day. In addition to relevant information, there is also his very necessary magic weapon: a shoeshine cloth. Although he remembers to have a general checkup before going out every day, he always polishes his shoes outside the building before going in to see his clients.
8. Make up
If a lady wears makeup, she'd better choose high-quality cosmetics. Inferior cosmetics will destroy your public image. Generally speaking, mascara and eye shadow can brighten your eyes; Blush makes you look full of energy; Lipstick or lip gloss can light up your whole face; As for perfume, it can make you leave an elegant and decent impression on the people around you. For the choice of color and texture, it is best to decide according to personal skin color and preferences. We have some suggestions as follows:
Mascara: black; (waterproof)
Eyeliner (liquid): black, ash and brown; (waterproof)
Eye shadow: It is best to choose according to the overall tone of the clothes on that day. Generally, you can choose light tones such as pink purple and orange yellow.
Blush: pink, coral red, orange and rose red; (silty)
Lipstick: pink, pink, coral red, orange and rose red; (waterproof)
Perfume: flowers, trees and fruits.
According to the personal professional image, such as eyebrow shaping, the long one is feminine, while the short one is lively. The hook looks charming, while the flat looks capable.
Finally, it is worth noting that beginners can choose some cosmetics to use, and there is no need to paint the whole face as a palette. Remember that youth and nature are the most beautiful. In the workplace, your confidence and charm will never be reduced because you don't wear makeup. And remember to check if you need makeup. If so, you should find a separate place. It is indecent to make up your makeup in public.
Second, manners
Diane Neville Rand, a famous figure expert, said: The stretching of neck, back, arms and legs, and nimble steps are closely linked with beauty, and your usual manners can reveal your tastes and habits unconsciously.
Attachment: Common bad habits:
1) Improper use of mobile phone: In some occasions, such as important meetings, press conferences, etc., try to turn off the phone as much as possible, or turn the mobile phone on vibration. In case of answering, apologize to the person next to you; Try to be short and quiet;
2) Smoking: Don't smoke in places where smoking is prohibited. When necessary, please ask the permission of the host or the people next to you, especially the lady;
3) Spitting and littering;
4) Chewing gum in public, digging ears, nostrils, making up, scratching the scalp or body, sorting clothes, etc.;
5) Shake your legs when you sit down, yawn, wipe your eyes, or look at your watch frequently in public.
1, standing posture (interactive)
Feet open naturally, but not more than shoulder width, and the center of gravity is stable (ladies can also stand in a t-step). Head straight, shoulders flat, chest out, abdomen up, hips up, arms drooping naturally.
You can look in the mirror and see if our shoulders can be naturally flat. Because it may be because the schoolbag is too heavy when I was a child, or some girls' hair is parted at the side, there will be some sloping shoulders. If there is such a situation, it should be trimmed slowly. As long as it lasts for three months, good habits will be formed. In order to have a beautiful posture, it is worthwhile to persist for three months.
2. Sitting posture
Sitting posture must be mature, confident and elegant.
Man: Hold your chest high, put your hands on your knees naturally, and your legs can be separated naturally, but don't exceed the shoulder width, otherwise it will look indecent.
Lady: There are many beautiful sitting postures for ladies, but it is always a principle that knees are close together. The best way to sit: keep your legs together, lean to the left or to the right, put your hands on your knees, and lean forward slightly to show your listening to the customer. This is also a kind of respect. Combine your feet and step back one quarter. (Instructors can demonstrate as appropriate)
3. Squat posture
You may say that the squatting posture does not seem to be often used in business situations. In fact, it is often used when taking group photos. The main attention is not to spread your legs too far apart, especially when a lady wears a skirt, her knees must be close together. Examples can be used here to prove the possible embarrassing situation. And ask the students to try squatting.
4, pick up things in action posture:
Knees together, squat down to pick up things. Here, students are required to play different picking postures. Let's discuss where some postures are indecent. Women should pay more attention if they wear skirts. If you bend down directly to pick it up, even if you don't walk away, the posture of sticking up high is very ugly. And the center of gravity is unstable, and there will be the possibility of shaking or even falling.
5. Walking posture
Generally speaking, men should pay attention to keeping their waists straight and looking energetic. Ladies pay more attention to elegance. The eight-character step is not good. If there is such a situation to be corrected, it is best to practice walking one-character step at ordinary times. The swing of your arms should be small, the speed should be slow, and the steps under your feet should be a little faster, so don't take big steps. Try not to run in public.
Third, the introduction of etiquette
Purpose:
Better communication, establish a good public image, and get more useful information in business gatherings.
Mode:
1, the young are introduced to the elderly first: let the elderly know the situation first, and then let the young know the identity of the elderly;
2. Colleagues from our own company are introduced to colleagues from other companies first;
3. The junior supervisor is introduced to the senior supervisor first;
4. Introduce the company colleagues to customers first;
5. Introduce unofficial people to official people first;
6. Introduce your domestic colleagues to foreign colleagues first.
In short, it is to introduce the lowly to the honorable person first.
note:
Explain the identity and title of the introduced person when introducing, so that others can know his identity and get the appropriate topic to communicate with him.
When we are in a new environment, we may not be able to remember everyone's names for a while, which is common, but when we meet new colleagues and classmates, if we forget each other's names for a while, we can take the initiative to say hello or nod and smile. Don't pretend not to see it, or others will think you are unhappy with him.
In business activities, we should introduce ourselves actively, so that we can make more friends.
Fourth, the etiquette of shaking hands
Order:
Generally speaking, the host, the elderly, the high-ranking person and the lady should reach out first. When the guests, the young and the low-ranking person meet, they should greet each other first, and then reach out after seeing each other's reflection. They should not take the initiative to hold each other. This is disrespectful and indecent. If there are many people who need to shake hands at the same time, they should be held in sequence, and they should not be preempted or crossed.
Key points:
1, moderate, clean hands, not too much force, too hard, so as not to give people a rude feeling;
2. When shaking hands, in addition to strength, you should also pay attention to your own eyes. Don't look around, look at each other warmly and friendly, and say some words of congratulations at the same time;
3. When shaking hands, men take off gloves, and women are generally allowed to wear gloves;
4. When shaking hands, you should extend your right hand and never extend your left hand to shake hands with others. And only with one hand.
V. Etiquette of handing over business cards
1, hands up: this is the most formal gesture of handing business cards, and it should be handed out with the language: "Please take care";
2, face each other with words, which is convenient for each other to read; If necessary, make corresponding explanations;
3. Read the business card when you pick it up, read it in a low voice, and say something polite and affectionate, such as: Nice to meet you;
4. After receiving the business card, don't put the other party's business card anywhere, but put it in a business card holder or carry-on bag;
5. If you are sitting, try to stand up and take the other party's business card;
6. Don't hand out dirty or wrinkled business cards. We should check it frequently and replace it immediately if it breaks.
7. The business card holder or wallet should be placed in a briefcase or in an inner pocket of a suit to avoid being pulled out of the pocket at the back of pants;
8. Try to avoid writing irrelevant things on the other party's business card; Don't play with each other's business cards unconsciously;
9. Don't submit your business card first when your boss is around. You can't hand in your business card until your boss hands it in.
Ask the students to demonstrate the handing over of business cards.
Six, the etiquette of taking the means of transportation
In business activities, we often go out with customers or company leaders, so the etiquette of taking transportation is very important.
1, taxi location, time and personnel arrangement;
2. Location and personnel schedule of private cars (company cars);
Respect the right, let the boss sit on the back right and sit next to the driver. If you take the company car and the boss drives by himself, you'd better sit next to him. Last, first, next. Example: The Pope changed music while driving.
note:
1, it is best for ladies not to wear skirts, but to wear trousers as much as possible to facilitate movement; When you get on the bus, you should sit in the car first, then put your feet together and get into the car, and finally adjust your sitting posture to make yourself comfortable. When you get off the bus, you should first move your legs together outside the car and then leave the carriage.
2. Men should first act as women to close the car door, and the action range should not be too large;
3. When you get off the bus, you should pay attention to whether there are water stains on the ground to avoid soiling your clothes.
Seven, telephone etiquette
Although the other party can't see our expression when talking on the phone, they can still feel our mood and attitude.
1, keep the most beautiful sound. Pay attention to volume, tone and speed of sound;
2. Pick up the bell response within three tones. If something is really delayed, you should apologize to the other party first;
3. After picking up the phone, you should quote the company name or your department name and greet each other. For example: hello! Good morning!
4. If you answer the phone on behalf of others, you should confirm who the other party is looking for and take the initiative to ask if you need to leave a message. But don't get to the bottom of it;
5. Summarize and confirm incoming calls;
Example: Your appointment is to meet at Room 503, 42nd floor, World Trade Center at two o'clock tomorrow afternoon, right?
Precautions:
1, when you hear the phone ringing, if you are chewing something, don't answer the phone immediately;
2. When you hear the phone ringing, if you are laughing or arguing, you must wait until your mood is stable before answering the phone;
3. Answer the phone with vigor and appeal; When talking on the phone, you should cooperate with your body movements, such as smiling and nodding.
4. Don't talk too loud, and don't put the microphone too close to your mouth, so as not to let the other party hear your breath, which will also affect the call effect (the best distance is about 10 cm);
5. At work, if a friend calls, end the call briefly and quickly;
6, received a complaint, no quarrel. We should communicate with each other in a friendly way and make records, and then hand them over to relevant departments for handling in time.
Eight, the etiquette of visiting customers
1, make an appointment and don't be an unexpected guest. So as not to disturb the other party's arrangement and time planning and be unpopular;
2. Be prepared. Prepare all the necessary information and arrange it; You can make a brief conversation outline;
3. Confirm with the visiting object again before departure, and calculate the time before departure. Not too early, not to be late;
4. Before going to the customer's office building, you should reorganize your image and face the customer in the best state;
5, before entering the room, please inform the secretary, and take the initiative to explain the relevant matters;
6. Take the initiative to shake hands with customers after meeting them, and briefly introduce the contents of the negotiation first;
7. After the negotiation, after confirming the negotiation result, leave politely.
Nine, dining etiquette
1, Chinese food
1) Use napkins correctly: napkins should be placed on thighs or pressed under auxiliary plates;
2) Use the male chopsticks and the female spoon;
3) Don't give others food too enthusiastically;
4) Don't make noise when drinking soup or chewing food;
5) Don't talk with your mouth open when you have food in your mouth; When others are eating, don't lead to the topic, let him speak;
6) Don't start eating until the host is still making a toast;
7) Try to choose easy topics in the conversation, and don't talk about serious or controversial topics;
8) When you leave, you should politely say hello "Sorry, I'll leave"; If you are the host, don't ask too carefully to avoid embarrassment.
2. Western food
A, buffet:
Western food in business activities usually takes the form of buffet. Pay attention to the following points:
1) Picking vegetables in sequence (queuing);
2) It is best to take one or two dishes at a time. The biggest advantage of buffet is that you can choose freely. You can take less and more times at a time.
3) Don't mix spoons or food clips, because each dish has a different flavor;
4) Don't waste it, don't eat with the mentality of eating enough.
B, banquet:
1) You must wear formal clothes before attending:
Men wear suits and ties, and women wear suits (or evening dresses) and shoes with heels. It is impolite to dress too casually. Keep your hands clean and your nails neatly trimmed. Don't unbutton or undress in public. If the host invites the guest take off your coat, the male guest can put his coat on the back of the chair, and don't put his coat or belongings on the dining table.
2) Pay attention to seating:
The most appropriate way to sit is to sit from the left. When the chair is pulled away, the body will stand up straight at a distance almost touching the table, and the leader will push the chair in, and when the leg bends and touches the chair behind, you can sit down. When eating, the upper arm and back should lean against the back of the chair, and the abdomen should keep a fist distance from the table.
3) Use tableware and napkins correctly:
After ordering, open the napkin before the appetizer is delivered, fold one-third inward, and let two-thirds spread flat on the legs to cover the legs above the knees to prevent food crumbs from falling on the clothes. It's best not to stuff napkins into the neckline. Generally, we only fold napkins and put them on the right side of the plate after eating. If you just leave the table halfway, just put the napkin on the seat so that the waiter won't take away your tableware after you leave. There are many tableware in western food, but don't worry, just take the outermost set when serving a food. Hold the knife with your right hand, use the fork with your left hand to help fix the food, press the index finger of your right hand on the back of the knife, slightly tilt your knuckles and sink your elbows, so as to avoid waving your knife and fork like an excavator. After eating, put the knife and fork side by side in the position of "5 o'clock-1 1 point" (for example, \ \), so that you can remove the tableware when you are full. If you just leave halfway, such as answering a phone call or going to the bathroom, put the knife and fork in the "4 o'clock -8 o'clock" position separately (for example:/\). However, dirty knives and forks should not be placed directly on the tablecloth at any time.
4) Eating order:
Aperitif, appetizer, lettuce and soup; Staple food (beef, pork, chicken or fish seafood, generally only one of them is selected), and then served with bread, noodles or rice; Dessert, cake, ice cream or fruit; Drinks (there are all kinds of strong and soft drinks); When serving wine, there are several international rules: white wine first, then red wine; New wine first, then old wine; Light wine first, then mellow wine; Generally, white wine goes with fish or seafood, while red wine goes with meat.
3. Eating in the office,
Disposable tableware had better be thrown away immediately, and it should not be placed on the table or coffee table for a long time. What is easily overlooked is the beverage can. As long as it is open, it will always damage the elegance of the office if it is placed on the table for a long time. If you don't want to throw it away immediately, or you want to drink it later, hide it in a place where no one will notice it. Food that splashes and makes a loud noise will affect others, so it is best not to choose. If the food falls on the ground, pick it up and throw it away at once. It is necessary to clean the table and floor after dinner. Try not to bring food with strong taste to the office. Even if you like it, some people will not be used to it. And its smell will be dispersed in the office, which is very harmful to the office environment and company image. Don't delay eating in the office for too long. Others may enter the work on time, or there may be impatient guests visiting, and both sides are a little embarrassed.
4. Holding method of wine glasses
Have you noticed the way those wine tasting experts hold cups on TV? Their distinctive habit of holding cups is not posturing, but has sufficient scientific basis. Holding your fingers at the handle of the cup can prevent the temperature on your palm from damaging the taste of the wine and keep the wine at the best temperature. In addition, when pouring wine, only five points can be poured, and in the case of tulip cups, one third can be poured.
5, the way to serve tea
Before serving tea, you should ask the guests' preferences. If you are a little worried, you should serve snacks before serving tea. Attention should be paid when serving tea: the tea should be eight minutes full and not too hot. When there are more than two visitors at the same time, the tea should be served evenly, and served in a tea tray, with the left hand holding the bottom of the tray and the right hand holding the edge of the tray. If the snacks are placed in front of the guests' right, the teacups should be placed on the right side of the snacks. When serving tea, you should say "I'm sorry" to the people present, and then serve tea with your right hand, from the guest's right, look at each other with a smile and say, "This is your tea, please enjoy it!" Give it to the guests in the order of position, and then give it to colleagues in your company. When entertaining guests with coffee or black tea, the handle of the cup ear and teaspoon should face the right of the guests. In addition, a packet of sugar and creamer should be prepared for each guest and placed next to the cup (plate) for the convenience of the guests. Or ask the guests what flavor they want first.
Conclusion: Today, we talked a lot about the etiquette that should be paid attention to in business activities. I believe everyone has understood how to establish a professional, tasteful and cultured image in business activities.