[Hotel Services] [Hotel Human Resources]
[Hotel Finance] [Hotel Management] [Hotel Software]
[Hotel Catering] [Hotel Manners] [Hotel Systems]
The Complete Guide to Management in the Hotel Industry \ The Directory of Hotel Finances
Author: Heartless Sleepless Reply Date：2005-10-21 10:15:00
Financial management in the expansion of China's hotel industry.doc
Preparation of hotel budget.doc
Financial cost management of hotels.doc
Rethinking the financial management of hotels.doc
Financial system management of hotel groups (through the version of the).doc
The management of hotel group financial system (through the version of the). ).doc
Finance Department Management Measures.doc
Star Hotels Finance Director's Duties Manual.doc
A hotel Finance Department Management Measures.doc
Star Hotels Finance Department Forms.doc
A hotel Finance Workflow.doc
Finance Department Forms.doc
Finance Department Manager.doc
Finance Department Manager.doc
Finance Department Forms. Finance Manager.doc
12 files 4,692,480 bytes
Hotel Industry Management Book \ Hotel Food & Beverage's Table of Contents
Creating Successful Food & Beverage Brands No. 1.doc
Creating Successful Food & Beverage Brands No. 7: Impeccable Food & Beverage Brands.doc
Creating Successful Food & Beverage Brands No. 3. doc
Creating a successful restaurant brand of nine: brand management services.doc
Creating a successful restaurant brand of two.doc
Creating a successful restaurant brand of eight: surprise business skills.doc
Creating a successful restaurant brand of six: how to deal with the market.doc
Creating a successful restaurant Brand Ten: Brand Extension and Expansion.doc
Creating Successful Catering Brand Four: Catering Brand Marketing.doc
YiXue Thinking and Catering Management.doc
Catering Strategy Planning.doc
Catering Strategy Planning 1.doc
Catering Frequent Hygiene Supervision Quantitative Scoring .
Catering Control-1.doc
Catering Control-2.doc
Catering Control-3.doc
Catering Control-4.doc
Catering Strategy Planning.doc
Catering Disputes.doc
Catering Operation Planning and Management-1.doc
Catering Operation Planning and Management.DOC
Catering Chain Management Successful Mystery.doc
Taiwan Ogilvy & Mather Classic Case - Left Bank Café.ppt
Shenzhen Sanjiu City Court Hotel Catering Department Training Materials.doc
Modern hotel quality management system of the Establishment.doc
God's world flavor catering chain store project proposal.doc
2002 annual list of China's top 100 catering enterprises.doc
Shanghai meal inclusive of the world last year, sold for 127 yuan.htm
Shanghai meal market is new.htm
Shanghai meal show rapid last year, a **** eaten 765.htm<
Shanghai dining superior intention.doc
Chinese fast food line market research consulting report_Tourism line_Consulting report_Ball consulting.htm
China's fast food industry market research report.htm
Six major lines to share the ten-dollar World Expo cake.htm
After joining the WTO the exhibition of the dining ___? ___West.htm
State information network new - sub commercial meal what.htm
See the new Asian big package of fetishism.htm
Computer World Network - focus - IBM Shanghai Ya *** to go to the meal ERP Shanghai meal POS system has 3 yuan in business opportunities.htm
The success of the restaurant chain operation of the secret.htm
The world's top 5 Catering Secret Recipe.doc
Catering Computerized Order Management System.doc
[Catering Career Manager Management Tools]
Five Star Hotel System.doc
42 Files 3,053,950 Bytes
Directory of the Hotel Industry Management Daquan \Hotel Catering \ Catering Career Manager Management Tools
Catering Company Limited Personnel Management Regulations.doc
Catering sales promotion activities.doc
Dashuguo Hotel & Catering Company Limited Employee Handbook.doc Catering Sales Promotion Skills.doc
Waiters should know and understand.doc Catering Company Annual Marketing Program.doc
How to carry out the coordination between the restaurant and the kitchen.doc The daily work of the restaurant inspection rules.doc
Twenty-three types of customers.doc Restaurant service training.doc
Several types of customers often encountered by the waiter.doc 10 good habits of catering staff.doc
The art of talking with employees.doc The key to the success of the party.doc
Financial cost management of the hotel. doc Restaurant Manager Training Manual.doc
Awards and Penalties Program.doc
17 files 475,648 bytes
Hotel Industry Management Book \ Hotel Planning of the catalog
Property Hotels Business Operation Model.doc
Promotional Activities-1.doc
Promotional Activities-3.doc
Promotional Activities and Sales Techniques.doc.doc
Promotional Activities Planning-1.doc
Research on Trust Business Development and Innovation.ppt
Distribution Strategies.ppt
Survey Report on the Corporate Image of Large Hotels.doc
Online Marketing Program for Hotels and Restaurants.doc
Advertising and Promotion Methods.doc
Strategies and Methods to Improve Hotel Revenue.doc
Classification and Rating of Tourist Hotel Stars.doc
Sauna and Bathing Programs and Quotations.doc
Planning Program for Garden Hotels.doc
Hotel Marketing Channels and DMS.ppt
Hotel Marketing Management
A hotel year annual marketing program.doc
"dark promotion" rose flower fragrance.doc
"dark promotion", the hotel rose quietly open.doc
"Secret promotion" techniques and tactics for manufacturers to increase immunity.doc
Catering mobile ordering system solutions.doc
Dameisha Seaview Hotel (finalized).PPT
Oriental Ginza Planning [1].doc
Maple Egret (hotel, golf course, Villa Area) Communication Strategy Proposal.PPT
Author: Heartless and Sleepless Reply Date: 2005-10-21 10:16:00
International Business Hotel.ppt
Power Engineering Dept.doc
Security Dept.doc
Boutique Mall.doc
Finance Dept.doc
Guest Room Dept.doc
Catering Dept.doc
Recreation Dept.doc
Front Office Dept.doc
folder.htt
Housekeeping Dept.doc
Asia-Pacific Hotel Program.doc
Shanghai Ritz-Carlton Hinata Club Hotel Project Overall Planning Case 1. doc
Fontainebleau Strategy.ppt
A hotel's marketing program.doc
Hotel Case Study.ppt
Star Hotel VIP Reception Plan.doc
Shanghai Lizi Hinata Club & Hotel Project Overall Planning.doc
Little Blue Whale Food and Beverage Management Software Program. doc
20031125 a hotel in 2002 marketing program.doc
Signage system.doc
Hotel marketing management - hotel marketing planning (doc 20 ). .doc
Opening Master Plan (3).rtf
Overall Planning of Hotel Project.doc
Planning and Promotion of Official Hotel.doc
Operation and Promotion Strategies of a Star Hotel.ppt
Hotel Marketing Plan.doc
Marketing Plan of Yincheng Hotel in 2003. doc
Hotel Marketing Planning.doc
Hotel Marketing Articles (Free).doc
Liquor Products Business Plan.doc
Luzhou Laojiao Medium and Long Term Development Strategy.ppt
On Hotel Customer Value Creation.doc
60 files 12,962,607 bytes
Directory of Hotel Industry Management Book \Hotel Service
Reception Service.doc
Service Concept-1.doc
Administrative Approval Service Briefing.doc
Western Food Service Procedures.doc
Hotel Service.ppt
Restaurant Service.doc
Hotel Part of the service specification.doc
High service quality-1.doc
High service quality-2.doc
100 cases of hotel service.doc
General standards of hotel service quality level.ppt
Humanistic Service.ppt
The international general hotel management professional manager standard dissemination Textbook 1.doc
Star Hotels VIP Reception.doc
Star Hotels Guest Services Department (Rooms) Comprehensive Forms.doc
[Star Hotels Service Standards Front Desk Service Standards]
[Membership Management Standards]
VIP Reception Procedures.doc
Hotel Communication Terms.doc
Hotel Quality Service Standards. p>
Hotel Quality Service Thematic Training.ppt
Service Awareness Training.ppt
Service Awareness Training 22[1].07.2003.ppt
Training - Interpretation and Implementation of Service Concepts.ppt
21 files 4,344,312 bytes
Hotel Industry Management Daquan \ Hotel Service\Star Hotel Service Standards Front Desk Service Standards\D's Table of Contents
JDQT084 Answer Guest Inquiries Service Standards.doc
JDQT085 Telephone Message Service Standards.doc
JDQT077 Document Printing Service Standards.doc JDQT086 Wake-up Call Service Standards.doc
JDQT078 Photocopying and Binding Service Standard.doc JDQT087 Internal and External Paging Hotel Manager Service Standard.doc
JDQT079 Meeting Room Rental Service Standard.doc JDQT088 Emergency Alarm Handling Standard for Guests and Employees.doc
JDQT080 Telephone Operations Service Standard.doc JDQT089 Fire Center Emergency Alarm Handling Standards.doc
JDQT081 Secretarial and Translation Service Standards.doc JDQT090 Entrusting Service Standards.doc
JDQT082 Business Reference Materials and In-store Service Standards.doc
JDQT083 Transfer Telephone Service Standards.doc
14 Documents 322,560 bytes
Hotel Industry Management Book \Hotel Service\Star Hotel Service Standards Front Desk Service Standards\C's Table of Contents
JDQT062 Pre-arrival Guest Letters and Fax Handling Standards.doc
JDQT063 Guests Left Objects Forwarding Service Standards.doc
JDQT064 Team Entry JDQT064 Group Entry Baggage Service Standard.doc
JDQT065 Group Departure Baggage Service Standard.doc
JDQT066 Bulk Guests' Entry Baggage Service Standard.doc
JDQT067 Bulk Guests' Departure Baggage Service Standard.doc
JDQT068 Room Changing Baggage Service Standard.doc
JDQT069 Baggage Storage Service Standard.doc
JDQT070 Pickup Service Standard.doc
JDQT071 Front Desk Reception Service Standard.doc
JDQT072 Front Desk Check-In Registration and Verification Service Standard.doc
Author: Heartless and Sleepless Reply Date: 2005-10-10 21 10:18:00
JDQT073 Meeting Guest Registration Service Standard.doc
JDQT074 Valuables Safe Service Standard.doc
JDQT075 Telex Receiving and Sending Service Standard.doc
JDQT076 Fax Receiving and Sending Service Standard.doc
15 files 325,632 bytes
Hotel Industry Management \Hotel Service\Star Hotel Service Standards Front Desk Service Standards\B of the catalog
JDQT047 Guaranteed Reservation Service Standards.doc
JDQT048 Overbooking Processing Standards.doc
JDQT049 VIP Guest Reservation Application Processing Standards.doc
JDQT049 VIP Guest Reservation Application Processing Standards.doc
JDQT076 FAX Receiving and Sending Service Standards. Standard.doc
JDQT050 Handling Standard for Guests Who Have Not Arrived After Reservation.doc
JDQT051 Standard for Establishing Customer Profile.doc
JDQT052 Standard for Allocating Group Rooms.doc
JDQT053 Standard for Allocating Rooms for Casual Guests.doc
JDQT054 Standard for Booking Casual Rooms.doc
JDQT054 Standard for Booking Casual Rooms.doc
JDQT055 Standard for Booking Casual Guests.doc
JDQT056 Standard for Booking Casual Guests. JDQT054 Reservation Service Standard for Casual Guests.doc
JDQT055 Service Standard for Group Guests.doc
JDQT056 Service Standard for VIP Guests.doc
JDQT057 Service Standard for Unreserved Guests.doc
JDQT058 Service Standard for Changing Rooms for Resident Guests.doc
JDQT058 Service Standard for Changing Rooms for Resident Guests. Standard.doc
JDQT059 Guest Renewal Service Standard.doc
JDQT060 Enquiry Service Standard.doc
JDQT061 Message Handling Standard.doc
15 files 324,096 bytes
The hotel industry management Daquan \Hotel Service\Star Hotels Service Standards Front Desk Service Standards\A's Catalog
JDQT032VIP Reception Service Standards.doc
JDQT033 Work Standards for Solving Guest Needs.doc
JDQT034 Work Standards for Handling Guest Complaints.doc
JDQT035 Work Standards for Handling Fire.doc
15 documents 324,096 bytes. p> JDQT036 guests lost items processing standards.doc
JDQT037 guests damage to hotel property processing standards.doc
JDQT038 guests medical services provided by the working standards.doc
JDQT039 guest injury incident processing standards.doc
JDQT040 accounts JDQT040 Dispute Handling Standards.doc
JDQT041 Criminal Cases (Take Theft as an Example) Handling Standards.doc
JDQT042 Telephone Reservation Service Standards.doc
JDQT043 Written Reservation Service Standards.doc
JDQT044 Group Reservation Service Standards.doc< /p>
JDQT044 Group Reservation Service Standards.doc< /p>
JDQT045 Guest Injury Standards.doc
JDQT046 Guest Injury Standards.
JDQT045 Change of Booking Service Standard.doc
JDQT046 Cancellation of Booking Service Standard.doc
15 files 334,336 bytes
Hotel Industry Management Booklet \Hotel Services\Membership Management Standards of the catalog
JDHY003.doc JDHY007. doc JDHY011.doc JDHY015.doc
JDHY004.doc JDHY008.doc JDHY012.doc JDHY016.doc
JDHY001.doc JDHY005.doc JDHY009.doc JDHY013.doc
JDHY002.doc JDHY006.doc JDHY010.doc JDHY014.doc
16 files 394,240 bytes
Hotel Industry Management Book \ The directory of the hotel management
BC-iPAQ Wireless Hotel Order Management System.doc
FOXHIS Hotel Group Management Information System Program.ppt
"Food and Beverage Department Standard Operating Procedures and Systems".doc
Hotel Signage System Details.doc
Chase results of the hotel manager 2.ppt
Delivery waiter job duties.DOC
Ordering clerk job duties.
Floor Handyman Leader Job Responsibilities.DOC
Floor Handyman Job Responsibilities.DOC
Western Restaurant Manager Job Responsibilities.DOC
Western Restaurant Floor Supervisor Job Responsibilities.DOC
Western Restaurant Leader Job Responsibilities.DOC
Trinidad and Tobago Grand Hotel Computer Management System.doc
Usability Engineering - Developing User Satisfied Products.ppt
Western Restaurant Greeters Job Responsibilities.DOC
Western Restaurant Servers Job Responsibilities.DOC
Hotel and Restaurant - Front Desk Computer Management System.ppt
Establishing Work Standards.doc
The restaurant department is a computerized management system for the front desk. p>
Liquor Department Manager Job Responsibilities.DOC
Liquor Department Foreman Job Responsibilities.DOC
Liquor Department Drinks Clerk Job Responsibilities.DOC
Banquet Department Manager Job Responsibilities.DOC
Meal Delivery Foreman Job Responsibilities.DOC
Public Relations Salesman Job Responsibilities.DOC
Star Hotels Management Information System.doc
Executive Chef Job Responsibilities.DOC
Star Hotel Evaluation System.doc
Material Warehouse Fire Prevention Standards.DOC
Hebei Province, the "Green Hotel" creation standards.doc
Modern Hotel Demand Management Methods.doc
Standard for Daily Management of Fire Fighting Equipment.DOC
Part VII Management of Food and Beverage Department.doc
Part VIII Management of Recreation Department.doc
Standard for Green Hotel.doc
Network Billing System.doc
Voice Portal business introduction.ppt
Restaurant security management work standards.DOC
Chase the results of the hotel managers 1.ppt
Western restaurant business order management work standards.DOC
Metropolitan Construction (MET) Hotel Consultant Design Engineering Co. DOC
Bar Management-Management and Control.doc
Hotel Security Department Management Model.doc
Hotel Internal Call Management System.ppt
Hotel Room Management Control.doc
Author: Heartless and Sleepless Reply Date: 2005-10-21 10:19:00
The origin of hotel-style apartments.doc
Hotel preparation for the opening of the work progress plan.rtf
Hotel management and the design of the software.ppt
Hotel system introduction.doc
Hotel business management actual cases.doc
Hotel English now learning.doc
Chongqing Radio and Television University of Hotel Management" final review questions to.doc
Restaurant Manager Daily Work Practice Lecture.doc
Restaurant Manager Daily Work Practice Lecture 1.doc
Restaurant Manager Daily Work Practice Lecture 2.doc
Restaurant Manager Daily Work Practice Lecture 3.doc
Restaurant Management Usual Five Methods.doc
Hotel Management Usual Five Methods.doc
Hotel Management Practical Cases.doc
Hotel Management Practical Cases.
Hotel part of the service norms and common problems - difficult problems, handling.doc
Hotel catering mass management.doc
Hong Kong Convention and Exhibition Center.ppt
"Hotel Management Documents Compendium".doc
M Hotel's management of the idea of.doc
Hotel fire safety management norms .doc
Sheraton Dongguan Hotel.doc
foxhis program.doc
China (Hong Kong) Celebrity City Hotel Group Management Company Management Outline (Draft).doc
Hotel Quality Management Program Document Examples.doc
Front Office and Guest Room Management Essentials.doc
Star Hotel Q&A Series Knowledge-Management.doc
Star Hotel Q&A Series Knowledge-Service is King.doc
Star Hotel Q&A Series Knowledge "The Way of Management".doc
Star Hotel English Common Communication Phrases.doc
Western Restaurant Waiter.jpg
PA Waiter .jpg
Long Skirt, Welcome, Pants, Meal Bag Waiter.jpg
Zero.jpg
Zero.jpg
Zero.1.jpg
Zero.jpg
Zero.2.jpg
Zero.jpg
Door Boy, Concierge.jpg
Door Boy Winter.jpg
Welcome.jpg< /p>
Welcome Summer Dress.jpg
Business Guest Room Floor Attendant.jpg
Lobby.jpg
Lobby Desk.jpg
Room Attendant.jpg
Banquet Hall.jpg
Front Desk.jpg
The Establishment of Quality Management System of Modern Hotel.doc<
Sheraton Hotel Quality Management Program Document.doc
Management of Western Fast Food.DOC
CYFW172.DOC
JBFW011.DOC
JBFW012.DOC
JBFW030.DOC
JBFW031. DOC
JBFW037.DOC
CYFW161.DOC
CYFW162.DOC
CYFW170.DOC
CYFW171.DOC
JBFW010.DOC
CYFW180. /DOC
CYFW181.DOC
CYFW182.DOC
CYFW190.DOC
CYFW191.DOC
CYFW192.DOC
CYFW200.DOC
JBFW001. p> JBFW002.DOC
CYFW189.DOC
CYFW144.DOC
CYFW149.DOC
CYFW156.DOC
CYFW157.DOC
CYFW158.DOC
CYFW159.DOC
CYFW160.DOC
CYFW163.DOC
CYFW164.DOC
CYFW165.DOC
CYFW166.DOC
CYFW167. CYFW168.DOC
CYFW169.DOC
CYFW173.DOC
CYFW174.DOC
CYFW175.DOC
CYFW176.DOC
CYFW177. CYFW178.DOC
CYFW179.DOC
CYFW183.DOC
CYFW184.DOC
CYFW185.DOC
CYFW186.DOC
CYFW187.DOC
CYFW188.DOC
CYFW143.DOC
CYFW193.DOC
CYFW194.DOC
CYFW195.DOC
CYFW196.DOC
CYFW197.DOC
CYFW198.DOC
CYFW199.DOC
CYFW136.DOC
CYFW094.DOC
CYFW095.DOC
CYFW096.DOC
CYFW101.DOC
CYFW110.DOC
CYFW111.DOC
CYFW112.DOC
CYFW117.DOC
YLFW028.DOC
YLFW029.DOC
YLFW030. YLFW036.DOC
YLFW037.DOC
YLFW038.DOC
YLFW044.DOC
YLFW045.DOC
YLFW046.DOC
YLFW052. YLFW053.DOC
YLFW054.DOC
CYFW060.DOC
CYFW118.DOC
CYFW119.DOC
CYFW128.DOC
CYFW133.DOC
CYFW134.DOC
CYFW135.DOC
CYFW093.DOC
CYFW141.DOC
CYFW150.DOC
CYFW151.DOC
CYFW152. DOC
CYFW153.DOC
CYFW154.DOC
CYFW155.DOC
Purchaser Job Responsibilities.DOC
Chinese Chef Job Responsibilities.DOC
Chopping Board Job Responsibilities. Siu Mei Department Workshop Job Responsibilities.DOC
Dim Sum Department Middle Caseboard Job Responsibilities.DOC
Author: Heartless and Sleepless Reply Date: 2005-10-21 10:21:00
Western Kitchen Chef Job Responsibilities.DOC
Western Kitchen Chef Job Responsibilities.DOC
Western Kitchen Cook Job Responsibilities.DOC
Western Kitchen Cook Job Responsibilities.DOC
Western Kitchen Pasta Job Responsibilities.DOC
Western Kitchen Cook Job Responsibilities.DOC
Western Kitchen Chef Job Responsibilities.DOC
Western Kitchen Cook Job Responsibilities. DOC
Western Food Pastry Foreman Job Description.DOC
Stewardship Foreman Job Description. DOC
Warehouse Receiver Job Duties.
Chinese table service work standard 2.DOC
For the guests to order wine service program.DOC
Pre-dinner small dishes service program.DOC
Dispensing service program.DOC
Dispensing service program.DOC
Tableware removal and replacement program.DOC
Cigarette service program.DOC
Replacement of ashtrays. > Breakfast service work standard.DOC Breakfast tea service work standard.DOC Banquet before dinner preparation procedures.DOC Banquet table service work standard.DOC Banquet service work standard.DOC Banquet in the work standard. DOC Banquet serving standards. DOC Chinese restaurant service flow chart. DOC Standards for Management of Dodging Guests.DOC Standards for Management of Parking Lots.DOC Standards for Operation of Parking Services.DOC Standards for Management of Parking Lots in Plazas1.DOC Duty Logs of Security Dept.DOC Daily Safety Inspection Form.DOC Security Department Duty Arrangement Form.DOC Patrol Inspection Arrival Record Sheet.DOC Night Security Patrol Record Sheet.DOC Guest Visit Registration Form.DOC Guest Lost Items Visit Record Sheet.DOC Theft of Guest's Property Form.DOC Monthly Report of Incidents. DOC Law and Order Hazard Safety Record Form.DOC Safety Hazard Rectification Notification Form.DOC Fire Safety Inspection Form for Key Locations.DOC Fire Safety Inspection Form for After-Shift Dedicated Firefighters and Specialists.DOC Fire Prevention Standards for Cloth Rooms and Goods Warehouses.DOC Position Responsibilities of Catering Managers. DOC Medium-sized restaurant organization chart.DOC Large restaurant organization chart.DOC Dining Assistant Manager Job Responsibilities.DOC Chinese Restaurant Manager Job Responsibilities.DOC Chinese Restaurant Floor Supervisor Job Responsibilities. DOC Chinese restaurant waiter job duties 2.DOC Passenger job duties.DOC Delivery manager job duties.DOC Chinese food ordering service standard process.DOC Cooked cage job duties.DOC Frying job duties.DOC Baker job duties.DOC< /p> Western food service manager job duties. DOC Western Pastry Chef Job Description.DOC Stewardship Manager Job Description.DOC Dishwasher Job Description.DOC Western Restaurant Cleaner Job Description.DOC Purchasing Manager Job Description.DOC Team Order Form.DOC Return Menu Summary. DOC Drinks List.DOC Food Ingredients Requisition Form.DOC Bar Foreman Job Responsibilities.DOC Bar Team Leader Responsibilities.DOC Bar Type Setting Criteria.DOC Bar Layout Principles.DOC Standards for Placement of Equipment and Facilities in a Bar. DOC Standards for serving drinks to guests.DOC Standards for mixing drinks for guests.DOC Standards for the job duties of waitresses in video game rooms.DOC Standards for the job duties of hair stylists.DOC Standards for the job duties of supervisors of beauty salons.DOC Standards for the job duties of hairdressers. DOC Beauty and make-up service standard.DOC Sauna service standard.DOC Swimming pool hygiene operation standard.DOC Billiard hall service quality standard.DOC Bowling alley service quality standard.DOC Dim sum department chef job responsibility.DOC Head Chef Work Standard Flow.DOC Beverage Purchase Flow Chart.DOC English Service Standard.DOC Tableware Configuration Standard.DOC Western Table Setting Work Standard.DOC After-dinner Wine Service Work Standard.DOC Bar Work Flow Chart.DOC Bar Banquet Workflow Chart.DOC Desktop.ini Author: Heartless Sleepless Reply Date: 2005-10-21 10:22:00 China's five-star hotels standards and five-star hotels in the Shanghai area, the construction of the cost of analysis.doc The concept of the hotel service interpretation and implementation. ppt A small hotel chain management project case study.ppt A hotel management company succession plan.doc Tourism industry standards. ---Star Hotel Guest Room Guest Supplies Quality and Equipment Requirements doc.doc Tourism-related hotels and foreign hotels star classification and assessment.doc Hotel Industry Analysis - Leisure Hotel and Business Hotel Analysis and Comparison .doc 3722.cn solemn declaration - deception.doc Hotel Entertainment Department Management Outline.doc Hotel Industry Management Ideas.ppt Six Sigma Information for the Hotel Industry.ppt Star Hotels Training Series: The Art of Handling Complaints.doc Handout on Hotel Management Information System.ppt Supervision.ppt Training on the Topic of Quality Service in Hotels. ppt Star Hotel Training - The Art of Handling Complaints.doc Excerpts from Star Hotel Training Guide.doc [09@Tourism Transportation Hotel] [Sprinkler Management - English Common Communication Terms for Star Hotels] [Star Service Management for Bars] [Compendium of Management Documents of Grand Hotels] The Golden Tripod International Guest Services Department Job Responsibilitiesnew.doc Hotel Employee Handbook.doc Guest Services Department (floor) of the workflow of each position.doc Training: Complaints.doc Guest Services Department (Rooms) Comprehensive Forms.doc Star Hotels Finance Director Responsibilities Manual.doc Alcohol Products Business Plan.doc Hotel Project Overall Planning.doc 318 files 43,585,466 bytes Hotel Industry Management Complete Book \Hotel Management\09@Tourism Transportation Directory of the hotel Guangxi Tourism Information Network.txt Hotel Hotel.txt Tourism.txt 3 files 426,015 bytes The catalog of the hotel industry management book \ Hotel Management \ Sprinkler Management - Star Hotel English Common Communication Terms Star Hotel English Common Communication Terms.doc 1 file 44,544 bytes The catalog of the hotel industry management book \ Hotel Management\ Bar Star Service Management\Bar Operations and Personnel Responsibilities Table of Contents Operational Procedures at All Levels.doc 1 file 191,488 bytes Hotel Industry Management Book\Hotel Management\Bar Star Service Management\Bar Necessary Forms and Facilities\Necessary - Facilities Table of Contents Necessary Facilities.doc Wine List Design.doc < 2 files 348,160 bytes Table of Contents for Hotel Industry Management Book \Hotel Management \Bar Star Service Management \Bar Essential Forms and Facilities\Essential-Forms General Ledger Design.doc Liquor Withdrawal Slip.doc Daily Liquor Liquor Liquor Liquor Liquor Clearance Slip.doc Weekly Consumption Slip.doc Bar Sales Daily Sales Sheet.doc 5 files 306,688 bytes Table of Contents of the Compendium of Management Documents of the Hospitality Industry \Hotel Management\Grand Hotels Annex 2.doc Annex 3.doc [Annex 1] 2 files 110,080 bytes The Compendium of Management Documents of the Hospitality Industry \Hotel Management\Grand Hotels Annex 1 of the Compendium of Management Documents of the Hospitality Industry \Hotel Management\Grand Hotels The Compendium of Management Documents of the Hospitality Industry \Hotel Management\Grand Hotels New Programs (1 page).doc New Programs (3 pages).doc New Programs (5 pages).doc New Programs (2 pages).doc New Programs (4 pages).xls 5 files 228,352 bytes Table of Contents for Management Book of the Hospitality Industry\Hotel Mannerisms p> Consulting Theory and Practice Business Plan.ppt Basic Knowledge of Wedding Banquets.doc Being courteous all over the world-modern business etiquette guidelines and training.ppt Formal Western-style dining etiquette.doc Sales Etiquette Talk.doc Elegant your life and business - professional image building and business etiquette.doc Restaurant operations project planning.doc Restaurant management.doc Restaurant marketing and public relations.doc Star hotels VIP (important guests) reception manual.doc VIP Reception Program.doc 11 files 1,462,272 bytes Directory of Hotel Industry Management Book \ Hotel Training SMEs Business Basic Training Guide.ppt Kaya Hotel Training Manual.doc Sun Tzu's Art of War in the Restaurant Industry.doc Service industry statistics system training.ppt Hotel on-the-job training skills.ppt Hotel training.doc Problems and Countermeasures of the hotel training system.doc Hotel training manual.doc 500 sentences of commonly used foreign languages in hotels.doc Major activities of the public*** Health Supervision and Guarantee Training.ppt Research and Practice on the Training Mode of Culinary Talents for Meals and Travelers.doc 10 Good Habits of Catering Employees.doc Training Manual for Catering Stores.doc Supervisors' Complete Training Manual.DOC Training for Service Personnel on Professional Service Skills.doc Hotel Communication Terms.doc Hotel Quality Service Theme Training.ppt International Hotel Pre-opening Training Program.doc Service Awareness Training.ppt Newcomer Orientation Training for Hotel Food and Beverage Dept.doc Hotel Nightclub Training & Management.doc Training.ppt A Hotel Professional Service Techniques Training.doc A Hotel Professional Service Techniques Training for Service Personnel.doc A Hotel Professional Service Techniques Training for Service Personnel.doc A Hotel Professional Service Techniques Training for Service Personnel.doc A Hotel Professional Service Techniques Training for Hotel Service Personnel. A hotel's corporate culture.doc Star hotel staff training manual (knowledge, attitude).doc Five-star hotel English book.doc Modern hotel service star training 01.doc Star hotel staff manual model.doc Shenzhen Sanjiu City Court Hotel Food and Beverage Dept. Training resources.doc Hotel fire training.doc Modern hotel quality management system of building.doc Shenzhen Sanjiu City Court Hotel Catering Department training materials.doc Modern hotel quality management system of building.doc Hotel fire training.doc Complaints of the art of dealing with . doc Star Hotels Complete Training Manual.DOC Chinese Restaurant Napkin Folding Art.ppt Aggregate Training Program.doc Front Office Training Program.doc Guest Services Department Training Program.doc [Caesars Hotel Training Manual] Author: Heartless and Sleepless Reply Date: 2005-10-21 10:30:00 39 files 14,501,888 bytes Hotel Industry Management Book \Hotel Human Resources of the catalog TAO-OH-SM-RM-D004 Sales & Marketing Meeting.doc Performance Pay.doc Strategic Management of Human Resource Training in Hotel Enterprises.doc TAO-OH-SM-RM-D101 Group Handling.doc M Hotel Management Ideas II.doc Hotel Human Resource Plan.ppt Recruitment and Hiring of Hotel Employees.ppt Recruitment and Hiring of Hotel Employees.ppt Hotel Human Resources. Recruitment and Hiring.ppt A hotel human resource management tutorial.doc TAO-OH-SM-CS-S003 Brand Identity.doc TAO-OH-SM-CS-A002 Account Management.doc TAO-OH- SM-CS-A003 Suppliers File .doc TAO-OH-SM-CS-A004 Competitors Survey .doc TAO-OH-SM-CS-A005 Strategic Sales Plan .doc TAO-OH-SM-CS-A006 Brand Identity . OH-SM-CS-A006 Standard Letters.doc TAO-OH-SM-CS-A007 Daily Sales Briefing.doc TAO-OH-SM-CS-D001 Initial Sales Call.doc TAO-OH-SM-CS-D002 Daily Sales Calls.doc TAO-OH-SM-CS-D003 Joint Sales Call.d TAO-OH-SM-MC-A203 Collateral Library.doc TAO-OH-SM-MC-A204 Inventory Check.doc TAO-OH-SM-MC-A301 Office Equipment.doc TAO-OH-SM-MC-D001 Media Interview.doc TAO -OH-SM-MC-D002 Media Call.doc TAO-OH-SM-MC-D003 Site Inspection.doc TAO-OH-SM-MC-D004 Monthly Press Luncheon.doc TAO-OH-SM-MC-D005 Press Luncheon.doc TAO-OH -SM-MC-D005 Press Conference.doc TAO-OH-SM-MC-D101 Press Release.doc TAO-OH-SM-MC-D103 Public Inquiry.doc TAO-OH-SM-MC -D401 Press Clipping.doc TAO-OH-SM-MCR-D201 Collateral Production.doc TAO-OH-SM-MC-A101 MC Monthly Presentation.doc TAO -OH-SM-RM-S102 Leads Management.doc TAO-OH-SM-RM-A002 Account Management.doc TAO-OH-SM-RM-A003 Standard Form.doc TAO- OH-SM-RM-A004 Standard Letters.doc TAO-OH-SM-RM-A101 Sales Administration.doc TAO-OH-SM-RM-A102 Office Review.doc TAO- OH-SM-RM-A202 Action Plan.doc TAO-OH-SM-RM-A202 Business Trip Standard.doc TAO-OH-SM-RM-D001 Daily Sales Calls.doc TAO- TAO-OH-SM-RM-D002 Da