When responding to negative reviews, you must have a better attitude and be more polite. No matter how unpleasant the customer's negative review is, you must welcome it and satisfy the customer. Because a negative review has a great impact on the store, so deal with difficult negative reviews.

Customers, please speak as nicely as possible.

1. If you encounter any problems or suggestions, please contact us in time and we will try our best to help you solve the problem!

2. I'm sorry, dear.

The price you mentioned is slightly high, which makes the waiter very sad. I believe you will feel it deeply during the meal. We promise to select natural and high-quality ingredients, operate with integrity, and create a joyful dining experience.

So trust the customer service baby, go and enjoy the joyful experience brought to you by Xiaoerjia’s excellent ingredients, and look forward to your next comment, I love you!

3. Dear, we promise: If you feel uncomfortable with the taste, you can return or exchange it!

4. Dear, I’m really sorry!

We take your feedback very seriously and have contacted the delivery site to ask them to urge the delivery riders to take insulation measures!

If you have other questions, you can call us. Except for the object problem that cannot be solved, other packages can be solved!

5. "Dear, I'm sorry. Due to the large number of people buying, I'm sorry for the slow reply. I sincerely apologize to you. I hope my baby will satisfy you. Can we give you a discount next time you come to buy?

I hope you can understand each other! "6. Dear, due to the different lighting during the shooting process, there will be some deviation from the actual object. We are sorry for the inconvenience! We will try our best to minimize the error. If you have any taboos about this,

Please take photos carefully.

7. Could you please take a picture for us? I'm really sorry for making you anxious.

We will definitely do our best to solve your problem.

8. Dear, we have always operated with integrity and a customer-first attitude to ensure that the quality of the products is genuine, cheap and good-quality.

Every year, there are hundreds of thousands of consumers from all over the country. In addition to providing high-quality products, we also answer customers' questions and provide each customer with a satisfactory experience. At the same time, we also accept the supervision of consumers and never use substandard products.

Well, selling fakes.

9. I understand your feelings very well. If I encountered such a situation, I would also be very angry.

We are sorry for the inconvenience this shopping has caused you. Please forgive us.

10. Thank you for your valuable opinions.

Be sure to inform me next time you come over, and I will treat you to our village's signature delicacies.