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The delivery boy asked Wang Xing three times, what was Wang Xing’s response?

The food delivery industry is an industry that has become increasingly prosperous in recent years.

As people's pace of life accelerates, more and more people choose to order takeout instead of cooking for themselves.

The rise of an industry is bound to bring many practitioners, and delivery boys are the largest practitioners in the food delivery industry.

Recently, a short video about a delivery boy caused heated discussions on the Internet. With tears in his eyes, a delivery boy asked three questions to Wang Xing, the boss of Meituan Delivery.

After seeing these three questions, netizens started to complain about the delivery boy.

So the three questions in the video are this.

1. Why after the order times out, the delivery staff wanted to appeal, but the platform ignored it and refused to approve it?

2. Delivery time is getting shorter and shorter, and some even only take more than 20 minutes. So plus the time that merchants spend preparing meals, how much time do delivery people have to deliver?

3. Why is the account immediately blocked for one day after being complained, and why does the customer have to pay for the meal they eat?

Faced with these three questions, Wang Xing himself and Meituan have not yet responded.

However, as ordinary people, after seeing these three problems of the delivery boy, we can also feel that Meituan’s institutional arrangements are unreasonable.

Nowadays, many service companies attach great importance to customers' user experience, and customer complaints are a top priority for them. However, it is precisely because of this excessive emphasis that the living space of delivery boys is squeezed.

Sometimes there is a reason why a delivery boy takes delivery time out. After being complained by a customer, the platform should give them a chance to appeal. However, judging from this short video, it seems that the platform does not give them a chance to appeal at all. If you are complained, you will definitely be punished.

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