Recently, Haidilao has become popular again.

What happened was this: "A man dropped his lighter into a hot pot and it exploded when the waiter was trying to salvage it." The waitress was burned on her face and two customers were also injured by splashes.

Regarding whether the customer should be held responsible, Haidilao responded that the customer also suffered minor burns and that it is currently focusing on taking care of the injuries of customers and waiters.

In response, some netizens said they felt sorry for the waiter and hoped she would be okay.

Some people also think that if a lighter falls into a pot, you should turn off the fire and evacuate immediately.

Waiting for various comments.

Speaking of Haidilao, it is a very familiar restaurant brand. We know it and pursue it not because of its taste, but because we remember the service that is popular among customers in this restaurant.

In my memory, I have been to Haidilao three times in one ***. I remember the first time I had Haidilao was five years ago when I invited the team to have a dinner together for hot pot. I also wanted to experience the Haidilao service that has been spread all over the world. At that time, the company gave us each

We distributed a book called "Can You Learn Haidilao?" in the hope that our employees can emulate the service spirit of Haidilao.

To be honest, I was really touched by Haidilao that time. Mainly because there were more than a dozen of us, and it was a bit "chaotic". Then there was a Haidilao waiter who was busy serving us. He seemed very satisfied, but in his heart

But it feels a bit indescribable.

The third time I went to Haidilao was a year ago, because a friend said he was curious about why Haidilao is so popular.

Afterwards I never wanted to go again.

why?

Because we were there to eat hot pot and delicious food, we didn't want or need to spend the money to enjoy this "service".

What we want is your expertise!

The same is true for many businesses now. In fact, what consumers want is a product that simply meets their own needs, but they go in the opposite direction and make some bells and whistles. What they end up producing is a product that is divorced from both consumers and the market.

In fact, consumers will not pay the bill, and the company's reputation will ultimately be damaged.

Of course, as a service industry, catering needs service levels. This is inevitable. Every industry needs to continuously improve service levels. But doesn’t providing this kind of service replace the most real needs of customers?

For example, hygienic conditions in restaurants are also very important, but what is handed to the customer is a dish with dirty things. Do you dare to say that you value service?

Do you dare to say that you value consumer experience?

Does this still count as delicious food?

This lighter explosion incident touched many people. Many people commented that the customer should be held accountable. The customer was indeed at fault for tossing the lighter while having a meal. There was no safety awareness in public places.

A manifestation of selfishness.

The most outrageous thing is to ask the waiter to come over and get the lighter when the fire is not turned off.

In the end, a tragic incident happened. I hope the little girl is okay and recovers from her injuries soon.

But I also think that behind this incident, what is highlighted is a kind of corporate culture in disguise today. Under the banner of "customers are God, everything is customer-centered", this kind of culture is used to educate young employees.

These young people are young and do not understand the world, and they are forced to carry out the work due to the pressure of survival.

In fact, this is the guidance of a slavish culture, a kind of enterprise that squeezes the sweat, sweat and soul of its employees to the maximum extent for the so-called survival and development.

Let me ask you this: Are you willing to take the initiative to "serve" a stranger?

But the company’s system means we have to do it!

In a market economy, if you get customers and a market, you will have free money.

Very easy to understand truth.

But don’t forget that the development and growth of an enterprise ultimately requires employees. Without the loyalty of employees, it is impossible to have a steady stream of profits. Wealth is created by employees working together, and bridging the gap between customers and enterprises

The only bridge is employees.

Employees can help companies find and retain customers, but they can also destroy them.