Kobayashi is a member of Meituan. He reported that he was suddenly restricted from placing orders by Meituan from August 31th, that is, he could not order takeout from Meituan. At present, it has lasted for 21 days.

Xiao Lin's business should start with a takeaway of pickled mustard tuber and moon cake, the amount is 9.5 yuan.

Xiao Lin: I felt a little sour after eating it, so I contacted the store, and the store gave feedback to the store manager. The store manager said that it might be their mustard tuber, which was not the same as what we usually ate, and the taste might not be salty. Then he said to give me a refund. At the beginning, he told me to apply for it myself. When I applied, I prompted him that my account was abnormal and was restricted, and then I contacted the platform.

Now Kobayashi orders takeout through Meituan, which shows: "The system has detected that the current account has violated the rules, and the account has been restricted from placing orders". Kobayashi said that after the take-out of pickled mustard tuber moon cake was returned, he could no longer order take-out through the US Mission.

Xiao Lin: The reason he told me was that I had violated some rules of the platform, that there would be that kind of refund, and that there would be a lot of refunds, or that he told me that he had placed orders with the same merchant for many times, but I felt it was completely different from mine.

Kobayashi showed his take-away order to the reporter. The reporter found that from July 13 to August 31, Kobayashi ordered 31 take-away orders, of which 11 were refunded, and all of them were refunded successfully. These refund merchants have one feature, all of which are chain brand stores. Why does Kobayashi want a refund for these 11 takeaways?

Kobayashi: (Reporter: 1. Why is the sesame seed cake?) The sesame seed cake was received at that time, and the food was damaged. (2. What about this? Braised noodles.) The braised noodles were baked, and the appearance was burnt, so it tasted bitter. I contacted the merchant. (3. This fried rice) Fried rice … I don't remember this very much (4. At the foot of Qingcheng Mountain. This milk tea) Milk tea tastes weak because a cup of ice melted. (This can also be returned) I contacted the merchant, and the merchant agreed, not that I was in Xiaolin: (Reporter: 6, Pizza Hut) Pizza Hut, but that night, after eating, my stomach was upset. I went to the hospital the next morning to have a check-up. There are corresponding vouchers (three milk tea shops returned the goods here). This is because the order was placed in the evening, and the shop was actually closed. He called me for a refund. (What about this?) I ordered two cups and one cup of drink, and the drink was scattered and damaged. (There is the last one left) This is also because of the taste, which is particularly weak, that is, it has no taste.

meituan customer service: It is suggested that we wait for 24 hours, so we can place an order normally. (Reporter: It has been restricted from August 31th to today.) May I make a note here?

the customer service didn't answer, so the reporter left his contact information. What does Kobayashi think of his refund behavior?

Xiao Lin: Maybe it's a little too much, right, maybe it will have a little impact on this, right. I think I may be responsible, 31% or 41%.

Later, the US delegation replied: