It is estimated that few people have seen an unmanned restaurant.

The editor is too old. He has never seen an unmanned restaurant.

If there is an unmanned restaurant, the editor would like to ask, who collects the money?

Who sells the goods?

Who cooks?

But these are not problems for unmanned restaurants.

Next, the editor will tell you about the unmanned restaurants in Hangzhou.

Where is the unmanned restaurant in Hangzhou? It is located on Wensan Road, Hangzhou.

It is a new retail restaurant driven entirely by digital technology, jointly created by the Chinese time-honored brand Wufangzhai and Alibaba's local life service platform.

On January 30, 2018, Hangzhou’s first unmanned smart restaurant was unveiled.

The entire dining process, whether queuing, ordering, picking up food, or paying the bill, is completed by consumers themselves.

Located on Wensan Road, Hangzhou, this restaurant is a new retail restaurant driven by digital technology, jointly created by Wufangzhai, a time-honored Chinese brand, and Word of mouth, a local life service platform owned by Alibaba.

After arriving at the store, customers can open Alipay or Koubei app and scan the QR code to order food without queuing.

During the ordering process, the system will automatically sort the menu based on your past consumption preferences and make appropriate discount recommendations.

Currently, Wufangzhai is trying to upgrade smart restaurants in Shanghai, Hangzhou and other places. Starting from hospital business districts, station and terminal business districts, communities, commerce, etc., it plans to build 6 different new retail personalized stores in the near future.

Wu Daxing, general manager of Wufangzhai, said: "Now the costs of the entire catering industry are 'four high and one low', that is, high energy costs, high labor costs, high raw material costs, high rental costs, and low profit margins. So, 'less humanity'

Modernization, automation, and intelligence are definitely the trends in chain restaurants in the future. "As for Wufangzhai on Wensan Road, there were 13 employees in the first one after the transformation.

After the upgrade, the number of cashiers will be reduced by 3, the number of waiters will be reduced by 1, the number of waiters will be reduced by 1, the number of unmanned supermarkets will be reduced by 3, and the total number of people will be reduced by more than half.

This can save 320,000-350,000 a year.

Experience: It only takes five or six minutes from ordering to picking up your food.

Compared with ordinary restaurants, the biggest feature of this restaurant is the full "unmanned" self-service: ordering, ordering, and picking up meals are all done by yourself.

When you walk in, the most eye-catching thing is a self-service ordering machine similar to McDonald's or KFC.

There are two ways to place an order here: one is to place an order at the self-service ordering machine; you can also sit down directly and scan the QR code on the table through Alipay or Koubei App to order and pay.

Before placing an order, the system will remind you whether to eat or take away.

Two different ways to eat, slightly different ways of eating.

Shortly after placing your order, you will receive a message to pick up your order.

Between the kitchen and dining room, there is a wall of dining cabinets similar to express cabinets.

Each cabinet is marked with an English number.

I've counted them.

There are 40 rectangular cabinets on this wall.

When picking up meals, it feels like picking up express delivery in front of the express delivery cabinet.

Use Alipay or Koubei App to scan the QR code on the receipt again, click "One Click, One Cabinet", and the corresponding cabinet door will open.

These 40 smart sideboards actually replace the original manual ordering method.

After the kitchen staff puts the food in the sideboard, the system will remind you to pick up the food.

I ordered a bowl of red bean soup and white fungus soup, as well as two packed rice dumplings.

After the cabinet door was opened, there were two steaming bowls of red bean soup and white fungus soup on the dinner plate, and the rice dumplings were wrapped in simple plastic bags.

This process only took five or six minutes.

During the ordering process, you can also use Alipay AR to scan the pattern with the "Zongbao" logo on the wall, play an interactive game of smashing golden eggs to win coupons, and grab coupons ranging from a few cents to a few yuan.

Next to the dining area, there is also a 24-hour unmanned retail area, which contains four containers, including Wufangzhai instant rice dumplings, candies and cookies, small packaged fruits, and milk drinks.

Use Alipay to scan the door QR code and the door will open.

After you take the product you want and close the cabinet door, the system has automatically completed the deduction.

It is worth mentioning that when you scan the code for the first time, the system will prompt you to activate the password-free payment function.

You can buy it. At the Yunqi Conference last October, the concept store of the unmanned smart restaurant was officially unveiled.

You can order a little and put it on the table.

You can leave directly after eating without any waiter coming to stop you.

Jack Ma had an interesting experience at that time.

Just a month later, Koubei announced the opening of unmanned restaurant technology.

This set of technology includes full-process solutions such as smart ordering, smart recommendations, service notifications, self-service meal pickup, automatic deductions, and meal evaluation.

Fangzhai became the first smart restaurant to be officially launched.