After reading the article, I feel deeply. As a member of the catering industry, I realize the importance of attentive service...

"Attentive service" at any time is a measure of a service staff standards. Serving with heart means treating customers as your friends and relatives from the bottom of your heart, understanding their needs, putting their interests first and keeping them in mind.

? The mountains and forests pursue heights, the sea pursues rapids, and service pursues customer satisfaction. So, how can we achieve "service attentively and satisfy customers"? When seeing customers, a smile is indispensable. A sincere smile is like a key to open our sincere communication with customers. In the process of receiving customers, we must be enthusiastic, meticulous and thoughtful, and do not complain about the questions raised by customers. Answer questions patiently and provide correct service. "Careful service" should ensure that customers are not disgusted and enjoy the food comfortably and satisfactorily.

The way of enterprise lies in integrity, and the way of service lies in attentiveness. Today's customers no longer just want to eat delicious food when they come to restaurants, but they also want to enjoy high-quality service. It is our responsibility to provide customers with professional, humane and considerate quality services. We pay attention to "intention" because there are still some things that cannot be done well in service work, such as: going to work with emotions, picking customers, not treating customers equally, contradicting and sarcastic customers, etc. The reason why this happens is because of us He didn’t take his customers into consideration, he didn’t put his customers’ interests first, and he didn’t do his job well.

That’s why I always remind myself to keep in mind “service with heart”. The reason why Haidilao does so well is that service is of course indispensable, even the number one priority. Many people go there for its impeccable service...

So service is no small matter. Every attentive and detailed service may impress customers and make them happy to pay. Of course, nothing should be done too much. You must adhere to the principle of moderation and do it just right. How to grasp this, your service will be just right, and customers will feel comfortable and satisfied.

In the future work, I will also learn more, keep making progress, and serve every customer with heart, so that every customer I receive will come to our restaurant again because of nostalgia for the delicious food. store.