According to the behavioral requirements of Article 4 of the Management Standard of Taobao Food Industry,
(1) If the food does not meet the food safety standards or there is evidence that it may endanger human health, the seller shall recall it according to the relevant laws and regulations of the state, and remove the relevant products from Taobao. For the goods that should be recalled, if the seller is unwilling to recall, Taobao can take measures such as removing the goods, deleting the goods, supervising the goods, restricting the release of the goods, shielding the shops, supervising the accounts, and sealing up the accounts according to the seriousness of the case;
The seller shall be responsible for the quality of the goods he sells;
(3) If the seller sells the following foods that he knows do not meet the food safety standards, he shall return the goods to the buyer. If the buyer demands compensation, he shall pay the buyer compensation equivalent to 10 times of the actual transaction amount of the goods (except that the food labels and instructions have defects that do not affect food safety and mislead consumers):
1. The production date marked on the expired food or commodity package is later than the actual production date of the commodity;
2. Other commodities that do not meet food safety standards.
(4) If Taobao discovers that the seller has food safety violations or has food safety problems according to complaints, Taobao can order the seller to stop the illegal acts and report to the food supervision and administration department; If the seller commits serious illegal acts, Taobao can stop providing services to the seller.
Extended data:
Article 148 of the Food Safety Law of People's Republic of China (PRC), if a consumer suffers from food that does not meet the food safety standards, he may claim compensation from the operator or producer. The producers and operators who receive the consumer's claim for compensation shall implement the first responsibility system, pay first, and shall not shirk; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.
In the production of food that does not meet the food safety standards or in the operation of food that is known to fail to meet the food safety standards, consumers may, in addition to demanding compensation for losses, demand compensation of ten times the price or three times the loss from the producers or operators; If the amount of additional compensation is less than 1000 yuan, it is 1000 yuan. However, food labels and instructions have defects that do not affect food safety and will not mislead consumers.
Taobao-Taobao food industry management norms