A case of irregular behavior? What does it mean?

Exposed debris (rags, etc.), storage of items unrelated to work, and irregular placement of items under shelves;

< p>POP hanging is not standardized, price tags and price tags are not standardized (items are misplaced, knocked upside down, items are missing, handwritten);

I saw orphans, and shopping carts and baskets were not returned in time;

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Accessories and facilities (guardrails, price bars, pile headers) were damaged and not replaced in time;

There were small advertisements on the walls and lamp posts;

No gourmet food for bulk goods Recommendation card, product label is not in place;

The product is out of stock and the space is not available;

The entry of member information is not standardized.

There are labels but no goods, there are typos in POP, price tags, etc., and the bulk food recommendation cards are incompletely marked;

Price tags, weighing tags, and production dates are overlapped;

Price tags and various documents are placed randomly, price tags, explosive flowers, etc. are not placed according to regulations, in-store promotional materials and signs (POP, posters, price tags) are worn and have not been replaced, and posters are not replaced in a timely manner;

< p>Cartons are not flattened, stacked, and discarded at will, and garbage and paper scraps are not cleaned up in time;

Placing boxed and bulk food directly on the ground;

Failed to pass the health inspection (The bathroom has a peculiar smell and debris), and the surrounding square (including parking lot and shuttle area) and public facilities (rest chairs, shoe polishers, stairs, etc.) are not properly cleaned;

Equipment Irregular use (such as forklifts, pallet trucks, etc.), irregular placement of promotional buckets;

Failure to collect orphans within the prescribed time;

Failure to tidy up the area in time after loading goods, racks The placement of stored goods does not meet the standards, and the storage labels are not adhered to the standard;

If the goods are in stock, a "This product is temporarily unavailable" label is placed;

The pallets and forklifts are not returned in time, causing congestion Blocking the passage;

It was found that the claim receipt was not filled in in time for the claimed goods;

The goods (goods, shelves, promotion buckets) were not cleaned before loading;

Public announcement The convenience service measures are not implemented in place (items are not provided, the content is incorrect, etc.);

Shopping carts are used during business hours, and there are no posters in the venue for off-site gifts;

Customer parking The vehicles at the parking lot were arranged in a disorderly manner, and the car attendants in the customer parking lot did not hang license plates for customers;

Failed to fill in various forms and report data as required, and the retention of various forms and data was incomplete;

< p>The member information is not modified in time (the introduction date is greater than one week).

The goods label does not match (error, expired), the production date has expired, and the goods are not signed;

The replenishment is not timely, and the display and placement of the goods are not standardized;

< p>Place items under the rolling shutter door to block the fire valve;

The first-in-first-out principle is not implemented, and there are missing products in cartons and promotional buckets;

The bundled products are unqualified and the products are damaged due to human factors Out of stock or out of stock;

Failure to achieve full display after shift handover and closing time;

There are unsafe factors in the area;

Promotion without permission during working hours Personnel inquire about sales in the office area;

The product price tags are not replaced in time (the same product appears at two sales prices);

It takes a long time to put goods in the store and at the end of the pile

The market price adjustment is inaccurate, and the price of sensitive commodities is not changed in a timely manner;

The turnover warehouse is not organized in a timely manner (unpacking, messy, poor hygiene);

The power is not cut off as required ;

Products are rotten and food is sold naked;

Various forms are filled in incorrectly and data reported incorrectly.

There are products with quality problems (expired, premature, three-no);

Gift tags, sample tags, tasting labels, etc. are pasted, placed and brought into the store indiscriminately;

Human reasons cause department work to lag (failure to complete work according to standards and requirements within the specified time).

Irregular wearing of badges;

Irregular standing posture (resting, holding hands behind hands, holding shelves with one hand);

Lipstick color is too dark or too light (such as black, red, silver), wearing makeup;

Irregular hairstyle, untidy and unstandardized work clothes;

Working after eating odorous food, touching food directly into the mouth with hands .

Irregular appearance and appearance: female employees come to work without light makeup, have long nails, dye their nails, wear two rings, two pairs of earrings, and bracelets; male employees have excessively long hair, beards, sideburns, and wear ornaments;

Failure to dress as required (work clothes, shoes), change work clothes, shoes, headscarf, mask, apron in the counter, fail to wear badge, touch up makeup, comb hair, look in the mirror, or cut nails in the store ;

Irregular standing posture: leaning forward and backward against counters, shelves, and work cabinets, supporting counters with both hands, stepping on shelves, inserting pockets, holding waist, holding arms, and standing with feet crossed;

< p>Do not drink water as required (drinking card), do not attend regular meetings without reason, fail to greet and see off guests as required, arrive late or leave early;

Talk to mobile phones, read messages, and copy test questions in the store;< /p>

Bringing personal items into the store (such as lipstick, etc.);

Meeting customers for a short time at work, crowding around, and making impolite actions in the store;

Failed to speak Mandarin when receiving customers;

Manufacturer staff stayed in the store for a long time for non-work reasons;

Failed to replace price tags in time after receiving notification of product price changes;

Weigher service procedures are not implemented in place; there are no idle employees and the first-question responsibility system is not implemented in place; cashier service procedures are not implemented in place (no greeting, no sending, no singing, no singing, no promotion of membership cards) wait).

Wearing other people’s badges or expired badges (manufacturer’s promotion staff did not go through the formalities when the tally period expired), introducing products without a certificate, and working without permission without training;

Manufacturer personnel adjusted the lineup without permission;

Employees in key positions failed to provide adequate service (service desk staff, greeters, auditors);

Shopping street employees were not proactive and enthusiastic in receiving customers;

Not proficient in product knowledge and business skills;

Vacation at work, skipping work, making noise at work, visiting customers for a long time, chatting (more than three minutes);

No press It is stipulated to take escalators and elevators, wear work clothes to eat out and go home, and exceed the meal time;

Have a rest in the warehouse, sit on the cargo box, and fail to stop customers in time when they find that they are sitting on the goods;

Staying in the bathroom for a long time;

Using service prohibitions when receiving customers; using vulgar and dirty words among employees;

Failure to receive customers in accordance with the return and exchange regulations;

Reserving goods privately and failing to report them, failing to stop or report to market survey personnel when found, failing to stop or reporting those who introduce goods without a license;

Staying in the work area after get off work for no reason, and quarreling with on-duty personnel Chatting;

Turns a blind eye to customers' difficulties and fails to proactively, enthusiastically help and effectively solve them;

Loss prevention employees allow non-mall personnel to enter and exit the employee passage and fail to stop them in time. Those who cause items to be stolen;

Those who refuse to accept inspection by loss prevention personnel when entering or leaving the mall or make unreasonable troubles.

Doing personal things at work (doing things unrelated to business, reading books and newspapers, scribbling, doing personal things when idle, etc.);

Eating, smoking, shopping during working hours ( Including meal time), sitting (cartons, etc.) during working hours;

Entering and leaving the store without going through the employee passage;

Making misleading propaganda to customers and belittling other products. Failure to stop or report theft when theft is discovered;

Make promises to customers privately (failed to fulfill or exceed the scope of the company's promises), concealing mistakes and failing to report them in a timely manner;

Due to insufficient service Causing customer dissatisfaction;

causing customers to write complaints and notices of criticism due to poor service;

ridicule, contradict, ridicule, quarrel or fight with customers;

Leaking company secrets and information, disobeying work assignments by leaders, fighting among employees, and mining without reason;

Those who engage in second jobs outside the home or work part-time without company approval;

Imitate superiors Signatures of personnel, misappropriation of seals, or use of seals without approval;

Those who lose public keys, confidential documents, internal information, and documents and fail to report them in a timely manner;

When taking inventory and doing Those who falsely report, conceal or lie about data in accounting and reporting work;

Those who have seriously neglected their duties and committed malpractice for personal gain, causing significant damage to the company's reputation or interests;

violated national laws and regulations, and were Those punished by the public security organs and judicial departments.

The following serious disciplinary violations will be handed over to the loss prevention department for handling:

Private points on membership cards;

Privately borrowing property and goods, using power for personal gain, embezzling company finances, causing damage Company interests, etc.;

Intentional damage to goods and equipment, stealing, stealing, stealing goods and gifts;

Those who deal with caught thieves privately or conceal fines and fail to hand over fines;

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Those who accept or solicit gifts or cash; those who engage in other dishonest behaviors.

Service Incident: Media exposure caused by service defects.