Catering services refer to the process of providing consumers with eating, entertainment and social functions. This is a service based on meeting people's needs for food, leisure and social interaction. In a restaurant, the waiter should have a good service attitude, be friendly and enthusiastic to the guests, and make the guests feel comfortable and happy during the meal. They need to accurately interpret customer needs and expectations and provide quality service to customers.

Although taste is an important factor for customers to consider, food and beverage service is equally important. When people dine in a restaurant, they hope to arouse the satisfaction of their taste buds through the comprehensive performance of the dining environment, service quality, catering dishes, etc. Therefore, catering services must take into account the details and ensure that customers are happy during their meal.

Food service is a special service field that requires good verbal and non-verbal communication skills. The characteristics of the food industry determine that its interaction with customers must be fast and simple, and to a certain extent, it must rely on the judgment and processing of staff. Therefore, in addition to professional skills, employees also need to have excellent interpersonal skills to ensure satisfaction during the meal.