With the further establishment and improvement of market regulations and rules, China catering market will follow international rules in the fierce competition, and the market will be further planned and purified.

In the future, the catering industry will continue to develop rapidly and the scale of the industry will continue to expand. At the same time, the market competition will be more intense, and the trend of market segmentation will make the characteristics and individualization of enterprises more obvious, and the focus of competition will be more focused on the innovation potential, management means, management level and talent guarantee at the moment.

Xinhua News Agency, Beijing, March 29th According to the data analysis released by the Ministry of Commerce on the 29th, the catering market will continue to grow at a high speed of about 17%, showing four major development trends.

At present, the main consumption demand of catering industry still comes from urban residents, and the huge market of rural catering has not really started. The huge rural catering market will bring broad development space for China's catering economy.

The socialization of catering will drive the diversification of consumption patterns. In recent years, business transactions, exhibition activities, home consumption, business and personal travel, leisure and entertainment have all become the driving forces of catering consumption. The consumption demand of catering industry will continue to expand, and the corresponding consumer goods will break through the traditional food category, showing a trend of convenience, diversification and modernization.

The change of management mode will activate the catering market. Modern management methods such as chain operation, network marketing, centralized procurement and unified distribution will be effectively used in the catering industry. Some local home cooking, snack street, food court, Chinese and western fast food can be seen everywhere, and the business is booming.

The expansion of service connotation will promote the sustainable development of catering consumption. The catering industry will carefully adjust the industrial and product structure, expand the hot spots of catering consumption, and strengthen the humanized development of service connotation. With community catering as the carrier, it is more convenient and beneficial to the people, and vigorously advocates healthy consumption, safe consumption, green consumption, environmental protection consumption, scientific consumption and frugal consumption.

The development of all enterprises is inseparable from the cultivation of talents. Haolexing has long paid attention to team building and established an efficient learning team with broad vision and strong dedication, which has made Haolexing's goal more ambitious and the pace of progress more steady, laying a solid foundation for the development of the enterprise.

Our good music star team has set a grand goal: let the good music star go out of Dongying, Shandong, China and the world!

A good music star has a strong mission of "making more people healthy and happy" and "making the world full of love", and I will fight for this mission all my life!

"Everything is possible!" We are looking forward to the realization of our dreams. After more than two years of operation, Haolexing has entered a mature development path. In order to better strive to build a service brand and further establish the purpose of "healthy life and joy transfer".

In the past two years, the company has focused on civilized manners and standardized activities, "untrained employees are the loss of the company" and "quality is the life of hotel products", paid close attention to the training and education of star-rated employees, strengthened the quality of employees and continuously improved the service level.

Time flies, I have spent half a year happily in Good Music Star. Work hard and enjoy life-this is my consistent principle. I hope I can bring my happiness to my customers and infect my colleagues there.

There, I studied and advocated how to do a good job in quality service. I must master seven elements:

1, Smile In the daily operation of Haolexing, every employee is required to treat the guests with a sincere smile, which should not be affected by factors such as time, place and mood, and is not limited by conditions. Smile is the most vivid, concise and direct welcome word.

2. Skilled employees are required to be proficient in all aspects of their work and try to be perfect as much as possible. Employees should be familiar with their own business work and various systems to improve their service skills and skills.

A journey of a thousand miles begins with a single step. If you want to master your own business, you must have a good training class, and constantly sum up your experience in actual operation, learn from each other's strengths and master many skills, so that you can be handy in service, which plays an important role in improving the service quality and work efficiency of a good music star, reducing costs and enhancing competitiveness.

3. Be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, so we must make preparations in advance. Preparation includes psychological preparation and behavioral preparation. As a preparatory work, it must be done well in advance. For example, before the guests arrive, make all the preparations and be in a state of being able to serve them at any time without worrying.

4. Attention is to treat every guest as "God" and not neglect the guests. Employees sometimes ignore this link and even have negative service. This is because employees see that they dress casually, spend less and feel no style.

In real life, the richer people are, the more casual they are about dressing, because they are confident. And clothes don't represent wealth at all. In this link, we must not judge a person by his appearance, and neglect the subtle service. We should pay attention to and be kind to every guest and let them spend willingly. We should remember that "guests are our parents".

Exquisiteness is mainly manifested in observing the psychology of the guests, predicting the needs of the guests and bringing them to the service in time. Even before the guests ask, we can do it for them and make them feel more cordial. This is what we call higher consciousness.

6. To create a warm atmosphere for the guests, the key lies in emphasizing the environmental layout and friendly attitude before service, mastering the guests' hobbies and characteristics, creating a "home" feeling for the guests, and making them feel at home when they are happy.

7. Sincere hospitality is the virtue of the Chinese nation. When guests leave, employees should sincerely invite them to come again through appropriate language, so as to leave a deep impression on them. At present, competition is service competition and quality competition, and personalized catering industry is particularly fierce.

The importance of service is self-evident. We must use all kinds of high-quality services to form our own service advantages, so as to create higher customer satisfaction in the fierce market competition and make Haolexing invincible!

Team spirit needs to be emphasized in every profession, even in good music stars. When business is busy, colleagues can understand each other, and Qi Xin can share the troubles. Usually, there are also difficult customers. If a person is in trouble, other colleagues will go up in time to adjust the dispute so that the situation is no longer bad.

Everyone has a clear division of labor and works hard, which really achieves the effect of one hero and three gangs in action.

Usually, I also chat with customers to find out their favorite tastes and recommend new dishes to satisfy customers. In this way, there will be more repeat customers, let customers recommend friends and increase the consumption rate.

After that, I will make some summaries, which will accumulate over time and make my service more easily understood and liked by customers.

As a server, you will also encounter some setbacks and helplessness. Some people think that a small service worker is insignificant, and some people think that this profession is low and disrespectful, but what I want to say is: All roads lead to Rome, I am happy to serve others, and I am happy to work there!

I can be proud of this mass work. I think my career is like a watch. An hour hand rotating on the surface can bring you time and joy, while tiny parts rotating inside are hard to see, but they are essential.

Of course, there is no end to learning, and we must apply what we have learned to our future work. We hope that leaders can urge us more, colleagues can learn from each other, improve service efficiency in future work, and strive to be an excellent service personnel. Let customers feel unusual happiness in Haolexing!