1. When calling customer service, please first provide relevant information about your group purchase according to the prompts of the customer service staff, including order number, group purchase products, group purchase quantity, etc. for customer service staff to check.

2. Warehousing and delivery have been verified by customer service and are confirmed to be goods shipped independently by the warehousing department. They will be handled according to the following rules: When you do not receive the goods: Please call customer service to report your return or exchange needs before the goods you purchased in the group arrive;

After verification, please choose to reject the group-purchased goods when they arrive. The goods will be returned directly by the courier. After we receive the returned goods and inspect them, we will process a refund or exchange for you; when you have signed for the goods:

Please call customer service first to report your return or exchange needs; after verification by customer service, please return the goods. After we receive the returned goods and accept them, we will process a refund or exchange for you; when returning, please include the order number and order number when you purchased it.

Express waybill number; if the original purchase came with gifts or invoices, please return them together.

3. Merchant shipments Merchant shipments are handled according to the following rules: When you do not receive the goods: Please call customer service to report your return or exchange needs before the goods you purchased in the group arrive; after verification by customer service, please contact us when the goods purchased in the group arrive.

If you choose to reject the goods, the goods will be returned directly to the merchant by the courier. After confirming receipt and acceptance of the returned goods with the merchant, you will be refunded or exchanged. When you have signed for the goods: please call customer service first to report your return or exchange needs.

;After verification by customer service, please return the goods. After confirming receipt and acceptance of the returned goods with the merchant, you will be refunded or exchanged; when returning, please include the order number when purchasing and the return express waybill number.

, you can call customer service and provide the waybill number to the customer service staff; if the original purchased product came with gifts or invoices, please return them together.

Logistics, transportation, express delivery and other expenses incurred when applying for return or exchange service for goods that have been shipped: You are responsible for any costs that are not caused by product quality problems; if they are caused by product quality problems, please pay temporarily and we will handle it.

Returns will be made together with the refund; items that are not product quality problems and have one of the following circumstances are not within the scope of return and exchange services: items that have been unpacked or used; problems caused by improper use or poor storage; cosmetics and

Personal care products are not supported for return or exchange after receipt; if you question the quality of the product during use, please issue a test report from a statutory quality inspection agency, and we will handle it in accordance with national laws; food products are not supported because they involve food safety.

Returns and exchanges have been signed for; underwear products, because they are personal underwear, do not support returns or exchanges for goods that have been signed for.