There is no need to activate Tmall's seven-day no-reason returns. Seven-day no-reason returns and exchanges are Tmall's guaranteed services. Consumers use Alipay to guarantee transactions when shopping on Tmall. Within 7 days after signing for the goods, if due to subjective reasons such as "don't like/don't want it anymore"

Unwilling to complete this transaction: You can apply for "7-day no-reason return or exchange" (except for some products and categories); the goods returned by the buyer must not affect the merchant's secondary sales.

Application conditions and instructions: 1. Protection scope: The products to which the buyer applies for refund are covered by the "seven-day no-reason return and exchange" service protection range (except for some products and categories); 2. Application time: (1) Purchase

The buyer needs to submit an application within 7 days from the date of confirmation of receipt of the goods (calculated according to the time starting from 0:00 on the next day after the logistics receipt, and 168 hours is 7 days); (2) The buyer has requested the seller to provide "seven days" within seven days.

If the seller refuses the "Return or Exchange without Reason" service, or the seller cannot be contacted, or the seller interrupts its operations or services, you can apply to Tmall.

Expanded information rights protection methods: (1) Under the premise of meeting the application conditions for 7-day no-reason return and exchange, buyers can initiate a "7-day no-reason return and exchange" application to Tmall on the purchased product page; (2) In

After receiving the buyer's "7-day no-reason return or exchange" compensation application, Tmall has the right to require both parties to provide necessary proof, confirmation and judgment based on the coordination situation; (3) Tmall determines that the buyer has "7-day no-reason return" based on relevant regulations.

If the compensation application for "Return or Exchange of Goods for Reason" is established, the seller has the right to notify Alipay to directly deduct the corresponding amount from the seller's Alipay account and pay the buyer in advance.

Shipping fee instructions: (1) For goods that Tmall supports or the seller promises to provide no-reason return service, if the buyer returns the goods without any reason or refuses to sign, the buyer will bear all the return shipping costs.

If the product offers free shipping, the buyer will only bear the return shipping cost.

(2) If there is a product quality problem and the goods received do not match the online description and the goods are returned, the return costs shall be borne by the seller.