Editor's Note According to statistics, in the retail terminal, the average time for salespeople to receive customers does not exceed 20% of their daily working hours, leaving 80% of their leisure time. So, how should retail customers use this 80% leisure time? Let's listen to how several retail customers in Pei County, Jiangsu Province did it. Observe, listen and communicate with Zhang Peihua, a retail customer in Peixian county, Jiangsu province. As the saying goes, know yourself and know yourself. We should know our customers better when doing business. However, when the business is busy, we often ignore the observation and communication with customers. After a long time, it is easy to get away from customers, which is not good for the long-term development of the store. Therefore, when we have leisure time, we should listen and watch more. Many times, several customers will have different opinions when they come to buy things together, and sometimes they will whisper outside the store; Some customers talk to themselves when they have nothing to talk about. If we listen more and watch more, we can get useful information from our customers. Once, a young couple came to visit my shop. The boy is very careless. He found snacks on the shelf and stuffed them into his arms. The girl dragged him outside the shop and whispered, "We can't buy it here. Look, there is a layer of dust on the packaging bag. I don't know how long it is! " The boy is very obedient. He went to the shelf, put everything back in his arms, clapped his hands and took the girl away. Embarrassed, I didn't say anything, so I wiped it with a towel. Since then, I changed the store into transparent glass doors, and everything on the shelves was wiped regularly, which greatly changed the appearance of the store and attracted many young customers. In addition, you can chat with elderly customers playing near the store in your spare time, so as to get a lot of information that is beneficial to your business. Learning, Training and Improving Yue Long, a retail customer in Jing 'an Town, Pei County, Jiangsu Province When I was working in a company, there was a saying that had a great influence on me: "Training is the greatest welfare of employees." It is also because of the training during the part-time job that I changed my attitude and some life concepts, gave up my part-time job early and started my own business as a boss. In the past eight years, I have developed from a small owner of a tobacco hotel to a manager with three chain stores. This is inseparable from the training received in the enterprise at the beginning. Therefore, whenever I have leisure time, I will train the employees in the store. Our training content is mainly divided into three parts: service etiquette, marketing common sense and professional knowledge of tobacco, alcohol and milk. Of course, I am constantly enriching myself while training them. Sometimes, I will invite professionals and liquor salesmen from tobacco companies to do special training to improve the comprehensive quality and overall service level of shop assistants. Summarizing, Thinking and Planning Dong, a retail customer in Jing 'an Town, Pei County, Jiangsu Province, my favorite sentence is: "Everything comes to him who waits." If you want to do things well, you have to be a conscientious person, and business is no exception. In my spare time, I will carefully sum up the sales experience in the peak season and find something to learn from it to welcome the next peak season. Of course, it is more important to find your own shortcomings and improve them. No, the lessons I learned during the Spring Festival this year are: too much milk, too little shelf life and too short; Many milk powders have not been sold due to the miscalculation of the impact of Sanlu milk powder incident on rural consumers. Therefore, I can only sell in large quantities after the holiday. Last inventory, milk not only didn't make money, but also folded a lot! This lesson tells me: we must watch more news, find out the psychology of consumers, and don't be greedy when buying goods! However, because I learned the lesson that there were few people in the Mid-Autumn Festival last year, I invited a few more relatives to help me during the Spring Festival and trained for one night. The effect is good. The scene in the store was extremely hot in those days. Now that I think about it, I can't help laughing! Because I often sum up and improve, and plan the capital turnover, commodity category and peak season sales strategy in advance, my business is getting better and better! Go on an outing, relax and study. From Feng Dan, a retail customer in Peicheng Town, Peixian County, Jiangsu Province, I think whatever you do, you should enrich your life. Therefore, the operation of the store is not the whole of my life. Being tied up in a shop every day without any time and space of my own is not my ideal life. Therefore, in the peak sales season, I will actively expand sales channels, improve service level, maintain the appearance of my store, and try my best to seize sales opportunities. In the off-season, when I have more leisure, I will ask my retired in-laws to look after the store, and I will go outside with my wife and children to breathe fresh air and relax myself. While relaxing yourself, you can also learn from the business experience of your peers. In this way, I feel that my family and career are in harmony. (Text and pictures are provided by Zhou Hui) When the audio shop is not busy, I will stay in the shop to surf the Internet, play cards, play chess, collect food and do my favorite things. In this way, I think life is both relaxed and interesting. —— Jiang Liping, a retail customer in Datun Town, Pei County, Jiangsu Province. As long as I have time, what I do most often is sorting out goods, wiping shelves, reading novels and embroidery. —— Yang Lei, a retail customer in Yangtun Town, Pei County, Jiangsu Province. I like calligraphy and practice it in the shop whenever I have time. After years of practice, my calligraphy is much more decent! -Xu Xunguo, a retail customer in Zhangzhai Town, Pei County, Jiangsu Province, has a famous saying: Free time and disposable time are wealth in themselves. -The growth of wealth and leisure of Marx, the founder of Marxism, are the two major factors that promote human civilization. -Former British Prime Minister disraeli wants to see the degree of civilization of a country, just look at three things and see how they treat their children; See how they look at women; See how they use their leisure time. -China modern scholar Hu Shi's real leisure is not that he does nothing, but that he is free to do what he is interested in. -How does the British playwright Bernard Shaw use his leisure time in "Stones from Other Mountains"? The key is not to vulgarize and vulgarize leisure, nor to regard leisure as the exclusive right of leisure (money) class. Facts have proved that scientific, reasonable and healthy use of leisure time is very important for a person's growth and success. For example, if you can arrange your time reasonably with rich and positive contents, you will gain more knowledge, skills, emotions, talents and abilities than others, and gain more hobbies than others, so that you will not feel lonely, lonely, empty and helpless in your spare time. From a big perspective, developing productive forces by developing people's leisure time means paying attention to the all-round and full development of individual abilities, and the full development of individuals as the greatest productive forces is counterproductive to labor productivity, which is a huge social resource and wealth! —— Ma, editorial director and deputy editor-in-chief of Research on Dialectics of Nature. Now, because I don't have complete time, I try my best to make use of the "waste" of time. Conceive or write an article before, after or even during the meeting. At many meetings, most of the speeches are empty talk and nonsense, but the information conveyed is not large, the attitude is incomplete and the style of writing is not correct. I don't know what to say, and it is supplemented by "this", "that" and "harmony". "Ah" is a waste of energy, but it has little effect. At this time, I often listen with only one ear or half ear, so that I can grasp all the information in my speech and close the other ear or half ear to concentrate on thinking, thinking and writing articles. Of course, on the plane, on the train, in the car, even on the bike, especially when walking, my mind is constantly thinking. This is what I call "surplus waste" time. -Ji Xianlin, a famous scholar