Briefly describe the main elements of hotel business management.
Correct Answer:
(1) Hotel operational business management. Hotel operational business management refers to the management of hotel business departments that directly serve guests and generate operating income, such as the management of front office, guest rooms, catering, recreation and other business departments.
(2) materials and equipment management. Modern hotel integrated service function requires the hotel is equipped with a large number of modern living facilities and equipment, these equipment is the material basis for hotel operations. The management level of hotel equipment is not only directly related to the hotel's service quality, but also directly affects the economic benefits of the hotel.
(3) security crisis management. The main elements of hotel security management are security system, security management, fire management, monitoring system and so on. Hotel crisis management mainly lies in the establishment of an early warning mechanism, the development of contingency plans, crisis simulation training; in the event of a crisis, timely measures to resolve the crisis and maintain the image of the hotel.