1, Understanding Complaints: Pizza Hut will fully understand the complainant's situation, carefully collect the complainant's complaints and clearly understand the complainant's needs.

2. Investigation and handling: Pizza Hut will conduct relevant investigations according to the contents of the complainant's complaint, determine the cause of the complaint, and take effective measures to handle the complaint.

3. Feedback the processing result: Pizza Hut will feed back the processing result to the complainant in time and provide an objective and comprehensive reply to the complainant.

4. Tracking: Pizza Hut will track the complaint handling process and results to ensure the effectiveness of the results.