It takes about 1 minute to read the following.
This era is no longer an era to consider how to closely integrate the Internet with the hotel industry, but to make better use of the Internet to do the hotel industry.
We can open any related software, such as: Flying Pig, Hotel Master, Hotel Butler, Hotel Expert, Booking Hotel, Midu, Dianxing, Tonight, Ctrip, Where to Go, elong, Cool News, Hanting, Motel and Pudding Hotel.
It can be said with certainty that people use mobile phones to make hotel reservations, which is no less than the frequency of mobile phone payment. If our hotel has already participated in the cooperation of the above platforms, or has its own APP, the next thing to do is to make it easier for our prospective customers to find us.
As a service industry, we do everything, 100% to satisfy our customers, which is just our intention. It can be said that it is difficult for anyone to do it, but a small feature of you may make customers remember you forever.
Take a look at the screenshot of a hotel advertisement in Du Niang:
A short story about pillow: the personal experience of walking clover
Once I went to Zhuhai to do a sharing course, I stayed in a national chain three-star hotel (I don't mention the name, so as not to be suspected of advertising again), because I am a northerner who is used to sleeping with a grain shell (I don't know what its scientific name is). Generally, three-star hotels will prepare pillows, one of which is the one I want, but there is no one here. I simply explained it to the front desk. It took about 40 minutes for the waiter to deliver the pillow I asked for. It turned out that the employees of this hotel rode an electric car for 15 kilometers and borrowed pillows from another place where they used to work.
That night, I wrote this touching process in the APP comment message, saying that here, everyone should understand what I want to elaborate.
Clover didn't teach customers to write stories in the message area of their own apps or other platforms, did it? You came up with all this yourself. How to encourage them? Mineral water and drinks are also your own rewards.
In addition to the normal operation to form a good reputation of customers to spread (tell), do a good job in marketing rather than sales promotion, I am
What's the difference between marketing and promotion? Have a detailed answer
The real marketing comes from the real users telling you, and no advertisement is more powerful than telling you. (Walking clover)