The content of the hotel waiter training includes catering etiquette, service skills, dish knowledge, communication skills, safety and health, teamwork, service attitude, service psychology and technical operation.

1, catering etiquette: explain the table layout, dining etiquette, tableware use.

2, service skills: from the reception of customers, understanding customer needs, marketing dishes to the check out of the table and other aspects of training service skills.

3, dish knowledge: must clearly grasp the name of the dish, flavor, characteristics and production methods.

4, communication skills: explain the skills of communication with customers, such as language, attitude, expression.

5, safety and hygiene: explaining the concept of catering health care and advocating food safety.

6, teamwork: encourage employees to cooperate with each other, collaborate with colleagues to solve various problems encountered in the work.

7, service attitude: emphasize the service to be effective, to create a good dining experience and service experience for customers.

8, service psychology: to cultivate the staff's love and devotion to their work, as well as the ability to handle emergency situations.

9, technical operations: explain the use of various types of electrical appliances, how to clean tableware, how to maintain hygiene, how to prevent theft and other aspects of technical operations.

Restaurant waiter notes

Restaurant waiters should be dressed neat, clean, in line with the hotel's work dress code, do not dress up too strange or gorgeous; need to use civilized and standard language to communicate with the customer, do not use vulgar language or language to attack the customer; should pay attention to details to improve the quality of service and professional Quality, to provide customers with a satisfactory dining experience and service experience.