Communication is the act of conveying one's own meaning and thoughts to others, and its purpose is to make the people who accept communication gain ideological understanding. The process of communication is the process of who, what to say, what route to take, to whom and what effect to achieve. Below I have compiled the methods to achieve effective communication for your reference.

The way to achieve effective communication first, mentality

The corporate culture of some enterprises is very positive, but because of the outdated hierarchical concept, employees dare not communicate with leaders actively or with leaders higher than themselves. They are "timid" and their leaders are too busy to communicate with employees. When communicating with employees or departments at the same level, beggar-thy-neighbor, departments are fragmented, afraid of infringing on their own or their own interests, paying too much attention to their own values and lacking integrity.

Enterprise A is an old state-owned enterprise with a positive corporate culture, but its hierarchical concept is too heavy. When subordinates communicate with superiors, they always lose face. It is stipulated that if the work is not completed on time, the auditor will issue a rectification sheet. When a leader is audited, the auditor is embarrassed to write a rectification list for the leader in exchange for the "rectification list" that the leadership office cleans for a week. This is a typical "timidity". In this kind of communication, we should downplay "leadership" and emphasize guidance. Because the responsibility is clear, that is, the auditor will check the completion of the work, and the rules are clear. The unfinished work is to open a rectification list. Therefore, regardless of whether the auditees are leaders or not, they should treat each other equally, focus on the purpose and result of the work, and put aside other distractions to make communication more efficient.

Similarly, some leaders are not good at or "busy with work" and neglect to communicate with their subordinates, or the communication method is too strong or rude, so that subordinates dare not or resist communicating with their superiors. B employees generally mentioned that the chairman was too strong, and some employees were yelled at and sat on the ground. General leaders will think that decisions are made by leaders, and subordinates only need to implement the decisions of their superiors without communicating with each other. Actually, it is not. Communication is two-way. If enterprise managers don't trust employees, don't communicate with employees, and don't let employees know the progress of the company, employees will feel treated as "outsiders", which will hurt morale and cause inefficiency; What's more, mutual distrust and hostility are formed between managers and employees of enterprises, which leads to serious estrangement, failure to reach * * * understanding, and sometimes even misunderstanding the intention of leaders and passive resistance. If a leader wants to make a reasonable decision, he must collect and analyze information extensively before making a scientific judgment. If he wants to make the decision in place, he must let the executors fully understand the intention of the leader. As a leader, we should give more encouragement and comfort to our subordinates, more recognition and praise, and less reprimand. The former plays an incentive role, while the latter will produce rebellious psychology. Some enterprises hold a "Chairman sends you home" activity, and an ordinary employee is selected every week to be sent home by the chairman. On the way, you can communicate freely with leaders, which not only narrows the distance with employees, but also inspires other employees.

Look at another case. Enterprise B is a group company, each with a molecular company. The Group implements unified procurement and blanking of bulk raw materials. It is stipulated that before 10 every month, the parent company and its subsidiaries shall submit the material demand plan in a unified way, and the planning and material control department of the parent company shall arrange the production plan of the blanking center in a unified way. However, in the peak season, due to time constraints, inaccurate plans of subsidiaries, increased temporary demand and other reasons, coupled with poor communication, there is a bad feeling between the production department of subsidiaries and the planning and material control department of the parent company. The subsidiary company thinks that the planning and material control department deliberately guarantees its own materials first, but the parent company itself has internal communication problems such as inaccurate reporting and untimely information transmission, which has caused the delay of material cutting. However, several departments never sit together to discuss and solve problems, but each has its own reasons and grievances. Therefore, the work between departments should first be based on the actual work, express the purpose of the work, and arouse the ideological attention of the coordinated object. Second, be honest. Only by treating others sincerely and communicating sincerely can we do a good job of coordination. Finally, departments and colleagues should inform each other more to get support from all sides; Take the initiative to find a way to deal with things, without people and feelings. Once coordination fails, it takes a lot of effort. Establishing a good working relationship is the basis for reducing internal friction and improving work efficiency and effectiveness.

Ways to achieve effective communication II. Atmosphere and mechanism

Another reason for poor communication is weak communication consciousness and lack of communication mechanism. Because of the weak communication awareness within or between departments, they do not actively seek communication, passively "wait" when encountering problems, and do not seek support from relevant departments or personnel, forming barriers and fighting in their own way. Because of the weak communication consciousness, it is difficult to form a strong communication atmosphere. Without communication atmosphere, people don't communicate with each other, so they lack understanding, common language and feel strange, thus resisting communication. Even if sometimes forced to communicate, it often seems very passive, and communication is full of concerns, which invisibly reduces communication efficiency, thus leading to more unsmooth communication next time.

In addition, enterprises lack an effective communication mechanism and a good communication platform. Everyone's usual interactions are mostly temporary personal behaviors.

Due to the lack of communication mechanism, more than 20 machines in the factory were scrapped within one year because there was no communication and feedback channel. Every time there is a problem, it is verbal communication. There are no specific measures and responsible persons to solve the problem, which leads to repeated problems.

D enterprise technical drawings frequently make mistakes, and the production calls technicians to support the modification of drawings on the spot, but the technicians are late at the scene. Because there is no process and mechanism to solve the problem, the manufacturer revised the drawings without notifying the technical department, and the same drawing error appeared next time. It causes a lot of material waste and industrial waste, which increases the cost.

In this way, poor communication has formed a vicious circle. Due to "lack of communication consciousness", the communication atmosphere is weak, which leads to "no communication or less communication" between people, and finally "communication atmosphere disappears"

Therefore, employees have a good communication mentality, and enterprises should also have a good communication atmosphere and mechanism. When communication is needed, the communication mechanism is not necessarily a formal meeting, an informal meeting, a symposium or a temporary organization, but a communication resolution must be formed on the basis of reaching an agreement and implemented to the letter. Finally, a good communication atmosphere and culture will be formed within the enterprise, making communication a normal state.

Ways to achieve effective communication. The communicator's expression and listening.

Communication is a process of "giving" and "receiving" between the sender and the receiver, and information transmission is a matter for both parties. For the process of communication, first of all, the presenter's statement must be clear. Confusion of thinking cannot bring effective communication. If a person doesn't even understand what he is thinking, how can he express it clearly enough to others? In addition, a clear concept does not automatically guarantee effective communication. You may know exactly what you want to say, but it is very likely that you will not be able to express your meaning and express confusion when you open your mouth. Therefore, the expression must be clear. Don't assume that the other person will understand what is not directly expressed. Be sure to express your meaning clearly. Language expression should be specific, avoid ambiguity, and ensure that the other party can understand their intentions and clearly express their demands. We usually say "the task must be restated" to ensure the effectiveness of communication.

Then there is the listener, who should listen attentively, ask questions in time if he doesn't understand, make clear what the other party wants to express, and confirm the accuracy of the received information with the other party through "restatement".

This happened when the company A. arranged the meeting and made a resolution to arrange the task. Everyone had no opinion. When it comes to implementation, some people say, "I don't know what to do!" I asked him why he didn't ask on the spot. The reason was very unexpected: "No one asked, and I was embarrassed." This is the result of our communication.

How can such communication have strong execution?

There is no fixed way of communication, but there are many forms. The purpose of internal communication is to reach an understanding of ideas and form the same values within the enterprise. To achieve effective communication within an enterprise, we need the company's vigorous advocacy, so that communication can form a culture, a belief and a normal state, promote the transmission of internal information, turn communication into productivity, reduce internal friction and improve efficiency through effective communication. ?