"Spicy incense pot" is no stranger to everyone, and some people especially like to eat it, just because a spicy incense pot has caused a dispute. Mr. Ma of Hangzhou opened a shop specializing in spicy incense pots. Two days ago, a customer ordered a takeaway in his shop. One * * * was seven dishes, and some preferential customers on the platform only needed to pay 4.5 yuan. However, Mr. Ma suffered a bad review from customers, who complained that his price was too high, so he was given a bad review.

Mr. Ma's shop is located near a farmer's market in Binjiang, Hangzhou, specializing in the take-away business of the US group. At about 3: 30 pm on April 27th, a customer ordered a spicy incense pot, with a total of 7 dishes, the original price was 35.5 yuan. After various discounts and red envelopes, the customer only had to pay 4.5 yuan. After receiving the order, Mr. Ma quickly made the meal and it was delivered on time by the rider of the US Mission.

Mr. Ma said: "The next day, we saw a bad review of our 4.5 yuan order yesterday. The reason for the bad review was that the price was too expensive and we didn't order it later."

An order of 4 yuan and 50 cents is too expensive for customers. Mr. Ma said that it is the first time that the store has been open for 4 years to see such a bad review. After that, he took a closer look and found that the customer was their regular customer. He ordered several meals. After giving a bad review this time, he also gave all the previous orders one by one. One * * * was seven bad reviews, and all the reasons for the bad reviews were expensive.

Mr. Ma: "In the past, the highest price of each order would not exceed12.40 cents, which was basically around 8.40 cents."

So, what happened to the order on April 27th, which made the customer so angry that he ordered seven bad reviews in succession? Afterwards, the store also contacted the customer, who said that it was more expensive than the previous price.

Mr. Ma said that the price of the food in the store has not increased recently, and the final payment price of this customer's historical order is also very cheap, basically within 15 yuan. In order to further verify the situation, the reporter also tried to contact the customer, but because the Meituan system uses a virtual number, neither the reporter nor the store can contact each other at present.

Mr. Ma: "If you have any questions, you should give us feedback as soon as possible. It is not easy for us to make takeout. It was originally based on the merchant's score, and 20 praises can offset a bad review. It will take us a long time to get the evaluation back. "

The reporter also reflected this situation to the US Mission. The staff of the US Mission said that after verification, it was confirmed that the customer's bad reviews were abnormal evaluations, and all the bad reviews he had made had been blocked.

In fact, these take-away platforms give shopkeepers a star rating, which is actually to ensure that customers get better service and get more affordable take-away orders. But on the other hand, these small shops are very dependent on evaluation, and their sensitivity to price is also very high. A bad review needs seven favorable comments to offset them, and the efforts made are imaginable. Therefore, we hope that businesses and customers can understand each other and respect each other's efforts.