Complaint channel:
1, merchant complaints. If you find food safety problems, you can ask the store manager on duty and the store manager to complain and ask for compensation. If the store has not been effectively resolved, you can call the complaint phone number of the company to which the store belongs, or make a complaint through channels such as official website and Guanwei;
2. Industry and commerce, Consumers Association. Call 123 15, or the local industrial and commercial bureau and consumer association can only play a coordinating role in the complaint and have no right to inspect and punish the merchants;
3. Food and drug supervision department. After receiving complaints, the local food and drug supervision department will generally inspect and punish the stores accordingly, but will not participate in civil compensation mediation between consumers and businesses. The food and drug supervision department can issue a quality inspection report on food, which can only be used as the basis for negotiation between consumers and merchants. If consumers are dissatisfied with the negotiation results, they can solve it through judicial channels.
Harm of lymph meat:
1. Lymph meat will contain viruses, bacteria and other substances. Lymphatic node is one of the immune organs of animals, which contains a large number of phagocytes to devour various bacteria and viruses. If you eat lymph meat, it is likely to cause bacterial virus infection or low immune function when it is not fully cooked.
2. Because there are many glands such as thyroid gland and adrenal gland in lymph meat, and there are a lot of heat-insensitive hormones in these glands, it is difficult to lose their activity by heating, which will disturb people's own endocrine and cause endocrine disorders.
3. If it is a lymph node with congestion, edema, suppuration and other lesions, there are often a large number of harmful components such as pathogenic microorganisms, which are inedible. If it is the lymph meat infected with sick livestock without quarantine, people will also be at risk of being infected with sick livestock after eating it.
legal ground
Food Safety Law of the People's Republic of China
Article 148 If a consumer suffers from food that does not meet the food safety standards, he may demand compensation from the business operator or the producer. Producers and business operators who receive consumer compensation claims shall implement the first responsibility system, pay first, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.
In the production of food that does not meet the food safety standards or in the operation of food that is known to fail to meet the food safety standards, consumers may, in addition to demanding compensation for losses, demand compensation of ten times the price or three times the loss from the producers or operators; If the amount of additional compensation is less than 1,000 yuan, it will be 1,000 yuan. However, there are defects in the labels and instructions of food that do not affect food safety and will not mislead consumers.
Civil Code of the People's Republic of China
Article 179 Anyone who infringes upon others and causes personal injury shall pay compensation for medical expenses, nursing expenses, transportation expenses, nutrition expenses, hospital food subsidies and other reasonable expenses for treatment and rehabilitation, as well as the income reduced due to absenteeism. If it causes disability, it shall also compensate for the cost of assistive devices and disability compensation; If death is caused, funeral expenses and death compensation shall also be paid.