After buying a group purchase, netizens can apply for the "return at any time" service regardless of their failure to spend for any reason, that is, they can return at any time as long as they have not spent, and they can return after the expiration.

Withdraw process at any time:

① Users log in to the Member Center, click "Refund Application" in the order you need to refund, and the refund can be realized without any additional conditions.

② After clicking "Refund Application", the refunded items will be refunded to your Tuanbao cash account immediately. You can check it in "My Assets" in the Member Center.

Want to buy it immediately after returning it? You can immediately purchase the group purchase products of Tuanbao.com directly (converted into Tuanbao G coins).

④ Follow the principle of returning to the original road and return to the account you used when purchasing. (As it takes time for the bank and payment platform to transfer money, the amount withdrawn will be returned within 7 working days. )

Scope of application: in order to completely protect the interests of consumers, "returning at any time" guarantees the services and products purchased by consumers on Tuanbao.com until they are consumed or traded.

Ok. After the consumption or transaction is reached, the "return at any time" service will no longer be applicable.

The following situations are regarded as the completion of the transaction, and the service of returning at any time is no longer applicable: a. Ticketing/coupon goods: after the consumer confirms the receipt of the ticket/coupon.

B. physical goods: after the consumer signs for the goods.

C. service items: after consumer consumption.

To avoid misunderstanding: 1. After "applying for refund", due to the complexity and long cycle of inter-bank operation, the refund is first reflected in the member's "cash account" to facilitate your shopping again.

2. If you convert it into G coins, G coins can be used for re-shopping at any time.

3. If you confirm that you want to withdraw cash, please "withdraw cash" after "My Cash" in "My Assets" in the Member Center.

4. If you withdraw cash, in order to protect your interests, in principle, we will follow the principle of "returning by the same route". However, if you can't "return by the same route" after purchasing for a long time, we need to verify your identity, please provide a refund bank account to complete the refund operation.

2. Pay in advance

When netizens spend money on Tuanbao. com, they can complain to the complaint center of Tuanbao. com, and Tuanbao. com will investigate and check with the merchants as soon as possible, if the merchants can't honor the group purchase content provided by them, including the closure of the merchants or the inconsistency between the preferential services provided and the released products. If the netizen's reason is justified and sufficient, Tuanbao. com will immediately start the first payment procedure.

3. Triple service guarantee

On the basis of "paying first", Tuanbao. com is currently the first to implement "triple service guarantee" in the industry, which is the first in the industry from the choice of merchants to after-sales service. The core triple service guarantee of Tuanbao. com is "strict examination, monitoring and stopping, and paying in advance".

Among them, the "strict review" of the No.1 service guarantee means that businesses on Tuanbao Online must go through "enterprise qualification review, service agreement review and service commitment review", which are indispensable. Although it has passed the strict third trial, Tuanbao. com will monitor the whole service process. Once it is found in the service process that the rights and interests of most consumers may be affected by the service problems of merchants, the group purchase service will be stopped immediately. Tuanbao. com will not only fully refund the money paid by its members, but also give a rebate of 20G to all participating consumers and allow them to use it in subsequent group purchases. This is the second service guarantee of Tuanbao. com. The third service guarantee of Tuanbao. com is designed for individual consumers, that is, the overall service of merchants is good, but some consumers are dissatisfied. At this time, consumers can make telephone complaints through Tuanbao. com's complaint hotline. Tuanbao. com will check the complaint the first time it is received. Once it is found that the consumer complaint is true, Tuanbao. com will immediately start the "first payment" procedure, giving priority to refund the consumer, and then Tuanbao. com and the merchant will negotiate the follow-up treatment plan.

4. Group buying experiencer

In order to better improve the product and service level of merchants, the "group buying experiencer" of Tuanbao. com will go deep into the consumer site, directly experience the products and services of merchants, and give comprehensive feedback through a true and comprehensive experience report, which not only effectively improves the management of merchants, but also better checks for consumers and creates a high-quality group buying experience. As a kind of service upgrade, the goal of Tuanbao experiencer is to cooperate with merchants, not Tuanbao itself, so it has more impartiality and off-site attitude of a third party, so that consumers can feel the continuous innovation and Excellence of services. Tuanbao experiencers mostly solve problems from the level of cooperative merchants. Tuanbao. com has promoted the service construction from itself to partners, which is an extension of service standards and an inspiration to the industry.

5. Service inspection system

The service inspection department of Tuanbao. com has specially set up customer service inspectors and merchant service inspectors, who are responsible for comprehensively supervising the internal customer service effect and merchant service quality, and improving the efficiency of customer service and strengthening the subjective initiative of merchants by giving back and solving problems in time. In addition, the service inspection department will follow up the implementation and refinement of the relevant regulatory regulations of the industry, and comprehensively establish a consumer dispute solution and a consumer rights protection and self-discipline system suitable for the group buying industry, so that consumers can have more confidence in buying goods or receiving services on the online trading platform.

6. Online communication

Here you can ask all your questions about Tuanbao, including consumption, cooperation, suggestions and opinions ... You are always welcome here.