If you encounter problems or disputes related to banking or insurance in Chinese mainland, you can call 12378 to make a complaint. The scope of complaints accepted by the CBRC includes illegal acts of banking financial institutions and insurance financial institutions, such as arbitrary charges by banks, misleading sales, false propaganda, delaying or refusing compensation, etc.
When calling 12378, please provide detailed information as much as possible, including your name, contact information, the object of complaint, the incident and relevant evidence. After receiving your complaint, the CBRC will investigate and verify it and give you an answer within the specified time.
Please note that the complaint telephone number 12378 only accepts complaints related to banks and insurance. If the problem you encounter is not related to these two industries, you may need to contact other relevant departments or hotlines. At the same time, it will take some time for the CBRC to handle complaints. Please wait patiently and believe that the problem will be properly solved.