Long hair: In addition to the need to put on the appropriate make-up to show politeness, to attend the formal occasions, the lady needs to shoulder-length hair coiled up, highlighting the professional temperament.

Formal dress: formal business occasions need to wear professional suits, and suits to fit should not be fancy, wear before ironing. Suit pockets do not put extra items; men's shirt cuffs need to be exposed 0.51 centimeters, the length of the tie should be kept in the belt buckle above and below the 1 cm range. Women should have an extra pair of pantyhose with them, and it is best to choose 35 centimeters for the height of the heels. Men should wear black socks when wearing dark suits, and avoid exposing their legs.

Men's suit notes

(1) to remove the logo on the sleeve;

(2) to iron flat;

(3) to button up;

(4) to not roll and not pull;

(5) to be cautious of wearing a sweater;

(6) to be smart with the underwear;

(7) to be waistless;

(8) to pack less.

Watches: watch bands are divided into steel band and belt, formal occasions need to wear a steel band watch, casual occasions to wear a belt watch to fit the occasion.

Please: the hand position is higher than 45, horizontal swing for small please, oblique swing arm for the middle please, let the other side of the seat, straight arm for big please, double arm is the face of more than one person said more please.

Handshake etiquette details

A behavioral reflection of the inner most real monologue

Most people's body language is leaking their true emotions and heart. These body languages show their inner emotions more accurately than the feelings people say with their mouths. If you have to choose between believing someone's spoken feelings and observing their uncontrollable body language, you should choose the latter, and the golden rule is always to forget what they say and believe the body language.

Second, the standard handshake

1, take the initiative to reach out (host, host or B)

2, with a smile, with the upper thumb

3, time 35 seconds, the strength of two kilograms of about

4, to keep the palms of the hands dry

Third, handshake judgment Character

1, enthusiastic active handshake, body leaning forward: enthusiasm, outgoing, easy-going, high emotional intelligence, self-behavioral management consciousness is very strong, good use of body language infected with the people

2, palm down pressure on the other hand palm handshake: very controlling, like to be complimented

3, handshake is strong, too long: the temperament of the blunt, reckless, very simple, a little over-enthusiastic.

Business etiquette of reception of guests details Business etiquette of reception of guests details 4, cold, dead fish handshake: negative, cold, strict, picky type of personality.

Fourth, handshake etiquette how to follow the principle of respect for the first

(1) in formal occasions, to the superiors first hand as a gift;

(2) in daily life, to the elders, Ms., married first hand as a gift;

(3) in social occasions, to the first to arrive first hand as a gift;

(4) Between teachers and students, the teacher reaches out first;

(5) When receiving guests, the host reaches out first, and when the guest bids farewell first, the guest reaches out first.

Reception of guests details

A **** elevator details

(1) accompanied by the guests or elders to the elevator hall door: first press the elevator call button. When the car arrives at the hall door open: if the guest is more than one person, you can enter the elevator first, one hand presses the open button, the other hand presses the elevator side of the door, politely say please come in, invite guests or elders to enter the elevator;

(2) After entering the elevator: press the button of the floor where the guest or elder is going to go. If the elevator travels between other people enter, you can take the initiative to ask to go to several floors, help to press. Elevator depending on the situation whether the pleasantries, such as no other personnel can be slightly to do pleasantries, there are outsiders or other colleagues in the time, can be discretionary whether the necessary pleasantries. In the elevator, try to face the guests sideways;

(3) to reach the destination floor: one hand to hold down the door button, the other hand to make the action of please out, you can say: here, you first please! Guests out of the elevator, they immediately step out of the elevator, and enthusiastically guide the direction of travel.

Second, the stairs guide

When guiding the guests up the stairs, the guests should be allowed to walk in front of the receptionist to walk in the back; if it is downstairs, the receptionist should walk in front of the guests to walk in the back. The receptionist should pay attention to the safety of the guests when going up and down the stairs.

Third, the seat and leave

1, the requirements of the seat:

(1) in the other after the seat or seat;

(2) in the appropriate place to be seated;

(3) in the courtesy of the place;

(4) from the left side of the seat to be seated;

(4) from the (4) from the left side of the seat;

(5) to greet those around you;

(6) to take your seat silently, adjusting your position after sitting with your back close to the seat.

2. Requirements for leaving the seat:

(1) show first;

(2) pay attention to the sequence;

(3) get up slowly;

(4) stand up and then leave;

(5) leave from the left.

Business etiquette in other notes

1, business interactions in the private question of five do not ask what?

(1) Do not ask about income;

(2) Do not ask about age;

(3) Do not ask about marriage and family;

(4) Do not ask about health;

(5) Do not ask about experience.

2. What three aspects of zero interference should be paid special attention to?

(1) create a disturbance-free environment;

(2) maintain a moderate distance;

(3) enthusiastic service without interference.

Business interactions in the details of Chinese etiquette

First, ordering

We are often in the invitation to dinner will be guilty of self-righteousness, always think that they like to eat is the guests like, in fact, it is not, in etiquette, the first thing to do is learn to respect each other. In fact, in etiquette, the first thing to do is to learn to respect the other party and know how to make the guest's favorite. Therefore, we should have a good understanding of our guests and be able to judge their basic tastes. I do not know what guests like to eat the most dishes, but we must know what the other side does not like to eat, in determining the basic tastes based on the exclusion of disliked food, generally not easy to make a mistake.

Second, serving

Chinese food is different from Western food, serving will be very quickly on all the dishes, and then eat. And in this case, a plate after a plate, many people will be a brain on the table, and then come to slowly move. In fact, there is etiquette to be found in serving food. In business contacts, invited to dinner are in the better hotel, the table is generally rotating type, so the general principle is to cross the dishes, so that on the one hand, easy to put, another convenient can also take care of all the guests on the table.

Third, turn the table

In the business dinner, many friends are not clear about the order and direction of the table. Chinese etiquette is to the right as the noble, to honor people. We as the host, the guest of honor should sit on our right, in the eating dishes should let the guest of honor eat first, so in the transfer of the table to take the principle of clockwise direction, from right to left, first let the guest of honor to eat, and then let other people eat.

Four, call way

In the dining, we call the waiter's way is generally beckoning, or snapping fingers, this call is not in line with business etiquette. Imagine if a person greeted you like a puppy, what would you feel, or like in the bar was greeted with a ringing finger, it is still like a big hotel waiter? Etiquette is all about respect, think about respecting others in everything and you will get the respect you deserve. So the right thing to do is to straighten your arms and palms and wave your hands at the waiter, which looks both elegant and decent!

Fifth, a small break in

We are full of wine and food, always continue to chat, pay attention to, at this time if you do not pay attention to, betraying your small actions and will not come. This time period is we are ready to leave the transition section, therefore, there will always be some people (especially girls) at this time in public to organize the dress, and even more public lipstick. These behaviors are not desirable, it will give the guests a feeling of head scratching, and public lipstick in foreign countries is a kind of sexual temptation, business etiquette is not allowed. But if you're on a private date, you're free to do so!

Six, pay the bill

In the meal before leaving the line, as the host we are more accustomed to the public pay the bill, the amount of money spent on the meal is completely exposed to all guests present in front of the amount of money spent on the lesser of them, one of the big bosses will be muttering in the heart of the guests: Hum, so cheap to us to send off! If it costs more, the other guest will be worried: this little dish costs so much, how much will it cost if I entertain him next time? Therefore, the polite thing to do is in the friends chatting in the interval, you alone pick up the portable bag to the front desk outside to check out, everyone chatting directly after leaving, so both decent and dry!

Knowing that respect is the basis, people are expensive, know the norms of form, your business career will be smooth sailing!

Outside the unit guests to the unit to visit, whether it is to do business, help, or to get experience, research, etc., are generally in the office. Reception of guests in the office, there is a set of etiquette as follows:

Early preparations, keep the office elegant environment

The office usually should also maintain an elegant, clean environment. If there are guests visiting, it is even more important to maintain a high level of working conditions.

Guests visit, usually will be early to greet, early agreement. After learning the news of the guest visit, you should tell the relevant departments to prepare early, the office cleaned up. Windows should be bright, tables and chairs should be neat, things should be neat and orderly, the air should be fresh. It should be warm in winter and cool in summer. Tea is prepared early, some guests can also prepare some fruit.

In short, the office is the leader of the office, is the face of the unit, reflecting the reception of the spirit and style of work, on behalf of the unit's image, must be carefully arranged. Of course, it is not necessary to luxury broad.

If more guests, or guests of higher specifications, the purpose of the visit is more serious, but also in the specialized conference room (parlor) reception. Conference room (parlor) should also be prepared early to meet the guests.

Prepare the material

Preparation before the guest visit, in addition to the reception of the occasion (office or conference room, parlor) carefully arranged, there is an important task is the preparation of materials. Guests visit, is to visit the unit so and so department, or to understand, investigate a work? Is to negotiate a certain aspect of the problem, or to study mutual cooperation? It is necessary to have in mind. The purpose of the visit of the guests, the other party has long been informed in advance, should be based on the two sides agreed to talk about, or the guest's request, so that the relevant staff to prepare. What figures, situations, information, provided in advance, the print print, the argumentation of the argumentation, the first to come up with preliminary views of the first unified internal caliber. Save the guests to come after the present to find the present check, or can not state, seem passive.

Staff polite reception

The arrival of the guests, to draw a number of staff to receive. Reception of the staff, some of the service, etiquette reception, such as guidance, pouring tea and water, stay dinner banquet hospitality; some work needs to be received, such as attending the talks, introduce the situation, participate in the discussion, and so on.

Regardless of the staff responsible for which aspects, should be neatly dressed, walking light, generous manner, treat people courteously. Wind and fire, recklessness, clothing and hats are not tidy, vulgarity, is not polite to the guests, but also will make the unit a great loss of decency.

In the process of talks with the guests, unrelated personnel should automatically withdraw. As for etiquette, service personnel, should regularly knock on the door and enter, pouring tea and water, take a change of towels, warm service; but the service should not affect the talks between the host and the guest, to keep the scene quiet. The service should be completed gently out.

Sending guests

If the guests have finished work to go, must send off. The office staff should also see them off.

If the guest has his own car, the staff can notify the driver earlier (or by the guest side of the staff to notify their own). If you need to send back the unit, you need to make vehicle arrangements early, do not make a long wait.

We can decide to send them to the office door or the front door of the unit. When you say goodbye, you should say something polite: "Welcome to come back." "Welcome to contact often. Chuan reception is not good, please forgive more" and so on.

A master banquet of the seven notes : list; determine the time; choose a good venue; arrive in advance; order a good menu; arrangement of seating; skillful billing.

1, list (a few)

2, determine the time

3, choose a good venue

4, arrive in advance

5, order a good menu (avoid sour, spicy, etc.)

6, arrangement of seating (facing the door of the seat is a big place)

7, cleverly pay the bill (ahead of time, cleverly pay the bill, the waiter does not report the price of the food)

Reception etiquette

First, eliminate oral odor

Talking with others, if you eat a strong smell of food, an opening will be scattered unpleasant odor, which is very rude to each other. Store employees must pay attention to this, do not eat before work this kind of can cause oral odor . Foods. In addition, some people have bad breath due to bad teeth or other diseases, which can also make the other person unhappy, so we must pay special attention.

Second, keep your mouth clean

People often look at each other's mouths when talking, so the mouth and teeth clean is also very important. Store staff before going to work, should check whether to rub the lipstick, food debris or leaves are not hidden in the teeth, be sure to develop the habit of looking in the mirror or rinse after eating. Cleanliness of the mouth and teeth is a basic quality for anyone.

Third, the correct use of service courtesy language

A good, beautiful manners can make customers feel comfortable. Store employees in the process of receiving customers, should always pay attention to the manner of speaking, keep smiling, with attention to the eyes and customers for emotional exchanges, while through nodding, brief questions, interjections, to express your attention and interest in customer conversations. Finally, in order to show respect for customers, generally should stand and talk.

(a) guests looking for the person in charge is not in, to clearly tell each other where the person in charge to go, and when to return to the unit. Ask the guests to leave their phone numbers and addresses, and make it clear whether it is the guests who will come to the unit again, or whether the person in charge of our side will go to the other side of the unit.

(b) the arrival of the guests, our responsible person for various reasons can not immediately meet, to explain to the guests to wait for the reasons and waiting time, if the guests are willing to wait, should provide guests with drinks, magazines, if possible, should be changed from time to time for the guests to drink.

(C) the receptionist to lead the guests to the destination, there should be a correct method of guidance and guidance posture.

1, in the corridor guidance method. Reception staff in the guest two or three steps before, with the pace, let the guest walk on the inside.

2, in the stairs of the guide method. When guiding guests up the stairs, guests should be allowed to walk in front of the reception staff to walk in the back, if it is downstairs, the reception staff should walk in front of the guests in the back, up and down the stairs, the reception staff should pay attention to the safety of the guests.

3, in the elevator guide method. Guide the guests to take the elevator, the receptionist first into the elevator, such as guests into the elevator door closed, arrived, the receptionist press the "open" button, so that guests first out of the elevator.

4, the living room guidance method. When the guest walks into the living room, the receptionist with the hand instructions, ask the guest to sit down, see the guest sit down, only after the nodding salute to leave. If the guest is wrong to sit down on the seat, the guest should be asked to sit on the seat (generally close to the door on the side of the lower seat).

(D) sincere tea. Our people are accustomed to entertaining guests with tea, when entertaining honored guests, tea utensils should be especially delicate, pouring tea has many rules, handing tea also has many instructions.

Business meet the attention of the reception of guests

Welcome, is the most basic form of social interaction and reception activities and important links, is the expression of the host friendship, reflecting the important aspects of courtesy. Especially welcome, is to give guests a good first impression of the most important work. Give each other a good first impression, for the next step in-depth contact to lay the foundation. To meet the guests to have a well-planned, should pay attention to the following matters.

(a) to visit, negotiate business, participate in the meeting of foreign countries, foreign guests, should first understand each other to arrive at the bus, flights, and arrange with the guests identity, position equivalent personnel to go to meet. If for some reason, the corresponding identity of the host can not go, go to meet the host should make a polite explanation to the guests.

(2) the host to the station, the airport to meet the guests, should arrive in advance, waiting for the arrival of the guests, can not be late to let the guests wait. Guests see someone to meet, the heart must feel very happy, if to meet the late, will certainly leave a shadow in the hearts of the guests, no matter how to explain afterwards, can not eliminate this kind of dereliction of duty and dishonorable impression.

(C) received the guests, should be the first to greet "all the way hard", "Welcome to our beautiful city", "Welcome to our company" and so on. And so on. Then introduce yourself to the other party, if you have a business card, you can give it to the other party. You want to get the other side of the card, you can use the tone of request: "If you are convenient, can you leave a business card to me?"

2, as the person who receives the business card, after receiving the card with both hands, you should look at it carefully, don't put it into your pocket without looking at it, and don't throw it on the table.

(D) to meet the guests should be prepared in advance for the guests to prepare a good means of transportation, do not wait until the guests arrive to hastily prepare the transportation, that will be due to let the guests wait for a long time and miss things.

(5) The host should prepare the accommodation for the guest in advance, help the guest to handle all the formalities and lead the guest into the room, and at the same time introduce the guest to the services and facilities of the accommodation, give the guest the plan of the activities, schedule, and give the guest the prepared maps or tourist charts, places of interest, and other introductory materials.

(6) After sending the guests to the place of residence, the host should not leave immediately, but should accompany the guests to stay for a while, and talk warmly, and the content of the conversation should make the guests feel satisfied, such as the guests involved in the activities of the background materials, local customs and local conditions, the characteristics of natural landscapes, specialties, prices, and so on. Considering the guests all the way to travel tired, the host should not stay long, let the guests rest early. When parting, tell the guests the time, place and way of the next contact.