Two. Activity time: June, 20__ 10 to June, 20__ 18.
Third, the event organizing Committee:
General Manager: _ _ _, _ _, _ _
Members: _ _, _ _.
Organization: _ _ Hotel Office
Assistance: _ _ Hotel Office, Planning Department, Sales Department, Catering Department, Recreation Department, Housekeeping Department, Security Department, Engineering Department, Weak Current Department, Purchasing Department and Front Office Department.
IV. Form of activities:
① Housekeeping Department:
(1) During the event, the concierge and front office service staff in the front office will wear corsage or decorations for the 10th anniversary celebration.
(2) Train concierge and waiter's polite expressions (special polite expressions for the 10th anniversary) and supervise the implementation by the hotel office.
(3) The content and theme of this 10th anniversary activity are placed on the service platform of elevator shaft from 1 1 floor to 26th floor.
(4) During the activity, there are waiters on every floor, and special polite expressions should be used for the tenth anniversary.
(5) During the activity, hydrogen balloons are hung at the top of the bar on the first floor, and different amounts of money are hung under the balloons, which are taken out on the spot and discounted on the spot.
(6) Manager Qi Yugui of Housekeeping Department is responsible for the above work.
(2) Food and Beverage Department:
1, Chinese food
(1) Chinese food in this activity: The Oriental Mansion Food Festival is the highlight, and the display of the mansion food is completed in the form of pictures. Please ask the food and beverage department to prepare samples and text descriptions of food in the building for use.
(2) On the right side of the elevator shaft on the 7th floor, make a display platform for residential dishes, which consists of scenery and pictures. Real cuisine is characterized by two dishes, and different dishes are changed every day. It mainly shows and explains the origin, characteristics, taste and health preservation methods of folk dishes, so that guests can understand folk dishes.
(3) Luxury dishes must have more than 30 dishes, with pictures and text descriptions. Hang it in the corridor on the seventh floor. When hanging it, be sure to avoid clear rice.
(4) This activity is equipped with a food commentator, who mainly introduces the origin and characteristics of folk food. The commentator wears a ribbon (with the theme of the 10th anniversary printed on it). You must speak clearly and explain it to the guests.
(5) During the activity, there should be a small unpacking ceremony before each unpacking. The ceremony was mainly composed of dishes in the mansion, which made the guests feel very innovative.
(6) Every time a guest has finished eating, the waiter should take the initiative to ask the guest's evaluation and feelings about the food in the mansion.
(7) During the activity, you can play some interactive games with the guests. The content of the game is mainly based on the question and answer of food knowledge. If you know the local dishes, you can give out prizes on the spot (prizes can be set: souvenirs, buffet coupons, room coupons, red wine, etc. ).
2. Western food
Western restaurant: It mainly serves steak. If there is a birthday on that day, it can be free (the birthday person is free, with ID card).
During the activity, you can throw dice in the lottery of western restaurant. * * There are four prizes: first prize 16- 18 (78 yuan dinner coupon), second prize 13- 15 (58 yuan lunch coupon) and third prize 8- 12.
The director of the catering department is responsible for the above work.
(3) the entertainment department on the eighth floor:
(1) During the event, we will arrange two amazing and explosive dance performances for our old customers who have supported us for a long time.
(2) Waiters must be trained, with training contents, tenth anniversary activities and oral English.
(3) (3) DJs have always been displayed in the form of paintings, mainly showing the atmosphere of the tenth anniversary on their faces or heads.
(4) Zhang, manager of the Recreation Department, is responsible for the implementation of the above activities.
(4) Sales Department:
(1) Arrange and implement gifts for members. The gift should be novel, with the theme of 10 anniversary printed on it.
(2) During the 10th anniversary celebration, members who apply for membership or renew their fees in full will have more surprises.
Five, held the hotel "service star" appraisal activities:
1, the method of this selection activity is mainly around the tenth anniversary celebration.
2. Participating departments are: Front Office Department, Housekeeping Department, Catering Department, Recreation Department and Finance Department.
3. Quota allocation;
4, service star rating method:
(1) Be familiar with the service skills and required business knowledge of this position. (20 points)
(2) On-the-job should be full of work enthusiasm, smile and serve guests, and the service process is thoughtful and meticulous (20 points).
(3) No service complaints (if there are service complaints, the selection qualification will be cancelled). (20 points)
(4) No violation of discipline, with a score of 20. Deduct 5 points each time, until the deduction is over.
(5) No error occurred, out of 20 points. Deduct 5 points each time, until the deduction is over.
(6) Add a guest's written praise, with 2 points for each praise.
(7) The employees and managers of this department voted for the top three of the top six, and the first one was elected as the service star.
Six, souvenirs:
The 10th anniversary souvenirs distributed in this activity are presented in the form of small paper bags and sweets.
Seven. Event site layout:
1, outdoor building on the first floor, congratulatory message from sponsors, huge theme of the event. Note: Bidding distribution contact: 20 items of sales department, 20 items of catering department and 20 items of entertainment department should be completed before 20th.
2. Ten red gas columns are placed in the outdoor flower pool or ten are floating in the air.
3. Outdoor door decoration, two pieces of glass to show the activities (see the renderings for details).
4. The lobby on the first floor is decorated with columns and bars, fresh lilies are placed on the assistant manager's desk in the lobby, a large glass curtain wall is installed on the first floor, and four elevator light boxes are painted and displayed (see the renderings for details).
5. Housekeeping Department 1 1 to the 26th floor, hang red lanterns in the elevator shaft and corridor.
6. There are two touching theme paintings hanging in the elevator shaft on the seventh floor, with red lanterns hanging on the top and ten red lanterns hanging in the banquet hall. See the renderings for the bar decoration.
7. The dishes are displayed in photo frames, with pictures and text descriptions, and hung in the corridors on the seventh floor and the tenth floor.
8. The lobby on the eighth floor is decorated with flowers, and the theme of this activity is the theme flowers.
9. There is a theme picture in the lobby on the ninth floor, and there are four decorative pictures under the bar.
10. 10 floor has a theme screen. Red lanterns are hung on the top and in the corridor, and lanterns are hung in the box.
1 1. During the activity, fresh lilies were placed in the public toilets used by the hotel.
12. Please refer to the renderings for the above decorations. Complete the renderings before September 18.
Eight, the above work please all departments to complete on time, unknown, please contact the planning department in time.