Four property management measures are planned.

Combining the cleaning procedures and assessment methods, the cleaning work is supervised and inspected. Continue to carry out bagged fixed-point stacking of decoration garbage, centralized removal management, and strengthen the sanitary inspection of the community to ensure the cleanliness and beauty of the community. The following is a compilation of information on the planning of property management measures for your reference. Welcome to read.

2_ years after the property management measures plan was made, the daily work of xx Property Management Office has been carried out smoothly under the leadership of the company and the correct guidance of the leaders of the developers, and the quality of security, engineering, cleaning and customer service has been obviously improved and improved, but it is weak in the management of vehicle order in the community, the management of public facilities and equipment maintenance, and the construction of internal staff in the department. The year of 2_ will be a year in which our property management work plan will be comprehensively improved. We will try our best to make up for the shortcomings and improve it in an all-round way to keep up with the development requirements of the company and developers. The property management work plan for 2_ years has been specially made:

1. Security management

1. Do a good job in the public security management of the community and maintain a good public security order.

2) Learn the rules and regulations and job responsibilities, especially the training of new recruits. Continue to do a good job of security in the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that there are no criminal cases in the community for six years.

3), strengthen the echelon construction of the internal strength of the department, and strive to cultivate the backbone.

4), do a good job of fire safety in the community, and strive to achieve no fire safety accidents throughout the year.

5) Intensify military training, so as to improve the overall military quality of department employees qualitatively in 2 years.

6) Based on the performance appraisal indicators, the target management responsibility system is implemented, and the responsibilities of the security department at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, it is truly rewarding the diligent and punishing the lazy, improving the enthusiasm of employees and promoting the effective completion of the work.

2. Engineering maintenance management

1) Operation management, repair and maintenance of electrical, water supply and drainage, fire fighting, intercom monitoring and public facilities in the whole community to ensure the normal work of various equipment and facilities in the community

2. Strengthen supervision and management of decoration households.

3. Provide paid services to the owner.

III. Management of environmental sanitation

1) In terms of environmental sanitation, according to the actual situation of the community, we mainly strengthen the salvage of leaves and moss for the cleaning of the river. Make sure the river is clear and transparent.

2) Require the cleaning department to make a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out bagged fixed-point stacking of decoration garbage, centralized removal management, and strengthen the sanitary inspection of the community to ensure the cleanliness and beauty of the community.

3) require the cleaning department to follow the requirements of the developer.

iv. customer service management

1) continue to strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2) further improve the level of property charges to ensure that the charging rate reaches about 96%.

3) closely cooperate with the work of various departments, and timely and properly handle the disputes, opinions and suggestions of the owners.

4) Improve the customer service system and process, and basically realize the institutionalized management of the department.

5) Strengthen the training of departments to ensure that the professional level of customer service staff has been significantly improved.

according to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication to their posts. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability, self-discipline, etc., and check and implement them in practical work, so as to improve the management service level and service quality and improve the overall quality of the staff.

5. Improve the daily management of the management office, carry out convenience work, improve the satisfaction of the owners, standardize the daily work with the system, improve the maintenance of public security, transportation, greening and public facilities and equipment in the community, satisfy the owners, and vigorously carry out paid services such as domestic cleaning service, garden maintenance, water and electricity maintenance, and increase the income of the management office's diversified operations while providing quality services to the owners.

VI. Create a civilized and harmonious community according to the company's annual plan.

according to the company's annual management work plan, the focus of work in 2_ years is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by national and municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the Performance Appraisal System, organize staff training and learning in all departments, and clarify job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.

in 2 _ years, the property management office of xx will take a pragmatic attitude towards property service, take the first-class property management level of Donghu Property Management Company and the overall work policy of the company as the direction, focus on the key work of the developer, complete all work tasks and assessment indicators with good quality and quantity, serve the owners wholeheartedly, and achieve good results in improving the service quality. Property management measures plan formulation II

1. Public affairs of three residential quarters

1. Fully implement the leasing business service, hold a general mobilization meeting for all staff, clarify the significance and purpose of leasing service, unify their thinking, and collectively learn relevant business promotion contents and business handling operation procedures to ensure the normal progress of the work.

2. In order to improve the collection rate of expenses and ensure a virtuous circle of finance, property assistants, front desk staff and those above the class leader were organized to study the Work Flow of Various Expenses Recovery in the form of special meetings.

3. In the form of special meetings, organize the management backbones and related staff of three communities to collectively study the Case Notification Management System, the Case Notification Operation Flowchart and related work forms, clarify the responsibility relationship, prevent the recurrence of similar negative cases, and comprehensively improve the quality of management services.

4. Formulate the Regulations on the Management of Security Equipment, including walkie-talkies, patrol sticks, past computers, etc., and conscientiously implement them, clarify the responsibility relationship, and whoever is damaged will be responsible, and put an end to all kinds of unreasonable use.

5. Review all aspects of the three communities since July last year, in order to compare and analyze, find the gap, and make more feasible concrete measures for the next step of work improvement.

II. _ Hua Ting Project

1. Do a good job in the handover of 3-35 buildings to ensure the satisfaction of the owners.

2. urge the management office to make and install the license plates of 26-29 motorcycle parking spaces in time; And urge the management office to issue a notice in time, requiring the owners to go to the management office to complete the lease and parking procedures before May 2, and the motorcycles in this area will be fully charged from June 1. Before implementation, coordinate the security guard to do the implementation work well.

3. Continue to follow up the greening and planting work of 26-29 buildings.

4. Supervise and urge timely replanting of incomplete gaps in some green belts.

5. urge the engineering department to do a good job in 3-35 related ancillary projects, such as roads, landscaping, monitoring center, warehouse and parking space planning.

6. Do a good job in personnel adjustment and recruitment of individual posts (such as: the greening team leader is in place, the management office is responsible for the backbone, etc.) to ensure the normal operation of the project.

7. Draw up the "_ Hua Ting First Owners' Committee Establishment Plan" and a series of work measures for the preparatory meeting, so as to lay a good foundation for the creation of "City Excellence".

III. Residential projects

1. Strengthen the management of non-cooperation of some motorcycles in the third phase, give play to the role of identification, strengthen the parking only after handling the lease procedures, and strengthen the charging work.

2. Strengthen the management of motorcycle rental in the fourth and fifth phases, put an end to all kinds of long-term free parking and maintain normal order.

3. Coordinate with finance and handle bad debts in time.

4. supervise and urge the comprehensive inspection of the infrared alarm system of the project, find out the problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.

5. Mobilize the demolition of the shacks built by individual owners in private gardens, so as not to affect the overall appearance.

6. Supervise and improve the data management of shops in the residential area of this project.

7. supervise and urge the disposal of rotten wood in some parts of the stairs in the first and second phases to maintain the integrity of the property.

8. supervise and urge to do a good job in troubleshooting walkie-talkies in the fifth phase ***7 buildings.

IV. _ Project

2. Do a good job in the use and maintenance of the peripheral red line alarm, including the pruning of green plants on both sides of the inner and outer periphery.

3. Make on-site tracking and verification of safety alarms, and specify relevant requirements for lifting alarms and recording operations to avoid negligence in operation.

4. Follow up the opening of the clubhouse swimming pool, and do a good job in management and maintenance, including ticket sale and water quality treatment of the swimming pool.

5. supervise and urge the related ancillary works of buildings 12-15, including

the installation of ground railings for overhead parking spaces, the definition of the property area of parking spaces (the company requires the sale of overhead parking spaces), and the improvement of landscaping, security room, monitoring room and warehouse. Property management measures plan three

1. Do a good job in the reception of daily services such as the owner's repair application/do a good job in the on-site supervision of the front desk of each building.

2. Carry out various trainings and collect various fees as planned.

3. Rectification of the problems raised by the city's re-evaluation/dredging of rain and sewage pipe networks in the park.

4. cooperate with the installation of the north gate system/the maintenance and repair of the hanging garden facilities and equipment in buildings 2 and 3, the inspection and painting of the facilities and equipment of the water collecting well/the inspection and maintenance of the corridor lights.

5. Strengthen the management of non-motor vehicle parking standards on the periphery of the building, and strengthen the awareness of active service and language communication ability towards owners.

6. Daily maintenance of stone materials in halls and elevator cars/pruning and maintenance of lawns and seedlings in the park, killing twice/cleaning the water system in the park twice a month/washing the road surface around the park four times a month/killing four times in all public areas of the building.

7. Rectify the problems found in the re-evaluation inspection of the city excellent. Property management measures plan four

1. Environmental greening

Plant management, nearly ten Cycas have been newly bred, so please take care of the children and don't trample them;

trim the trees in the area.

second, environmental cleaning

do a good job in environmental sanitation and regularly kill rats, ants, flies, cockroaches, mosquitoes, etc.

The garbage collection time in the residential area is before 12: noon. Please ask the owner to leave the garbage outside the door so that we can send someone to collect it. Don't leave it outside other neighbors' doors. We will announce the room number of residents who do not comply with the regulations of the community and report it to the relevant departments.

III. Safety

The original 24-hour service telephone number is? 26__? From March 1, 2, it was changed to? 26___? ;

when residents invite guests from the community and installation and construction units, we residents must tell us the room number, which is of great help to the property safety and order personnel in their work;

The management office has done a good job in registering the floating population by renting houses on behalf of others. Compared with the same period of last year, the rent for three rooms has increased by 2 ~ 3 yuan has reached about 1,5 yuan, for two rooms it has increased by 25 ~ 3 yuan has reached about 1 yuan, and for one room it has increased by more than 2 yuan, reaching about 75 yuan. Please be sure to find a property for renting, which will surely satisfy you! Tel: 35897 (Xiao Mo);

strict entry and exit management, please ask the residents from Monday to Friday (8: ? 18: ), Saturday ~ Sunday (9: ? 16: ) Go to the management office of the property company to get in and out in advance, and you should not carry articles at night;

The sidewalks, single lanes and car lanes will be partially adjusted at the entrance of the gate to create conditions for pedestrians and traffic safety;

fireworks management: increase publicity to reduce the impact of fireworks on people, money and things;

There are more and more dog-raising households in the community, and we hope that the residents will be self-disciplined. Keep a dog in a civilized way, don't disturb the neighbors. When you go out, be sure to use a rope to contain it and get vaccinated regularly. Avoid neighbor disputes. Dogs that are left unattended are generally regarded as ownerless dogs, and residents report them to the competent authorities through community orderers and housekeepers, or report them to government departments and 11.

fourth, the public order

collect, register, express and package, so as to inform the residents one by one.

The doorpost provides the residents with bus routes and convenient telephone inquiries. Ordinary letters have been classified and stored for the residents. Please ask the owners to inquire at the doorpost.

for the internal order management of the community, we advocate that the interests of different groups need to be in harmony. In the near future, the isolation on the pedestrian passages of the community mainly ensures that the old, the weak, the sick, the disabled and the young people are easy to walk and avoid being disturbed by vehicles, so that people can feel it when entering the community? Slow? We can relax and enjoy the convenience of software and hardware in the community. I hope everyone can give tolerance and understanding to these vulnerable groups.

to avoid the loss of electric cars and motorcycles, we require motorcycles, electric cars and bicycles to be parked in the garage as far as possible, and the garage is licensed 24 hours a day, and parking for less than one hour is free. We hope that residents will cooperate.

In summer, add several mobile clothes hangers for residents in the residential area to reduce the occupation of the central garden.

V. Maintenance

We are organizing management personnel to conduct on-site maintenance service business training, which will serve residents better and faster in 2 years.

VI. Cultural Publicity

In the future, we will post some rental information \ safety tips \ community notices of residents in the community on the back of the property fee notice;

open lily garden qq group: 24_, msn group: _? @_? , open a property blog (with an address in QQ group), issue property contact cards to residents, add a service quality management mailbox, open various channels to interact with residents, please add a group of residents to set up? Jiajia property? Online tips to facilitate our timely communication;

jointly show open-air movies with the community and issue tickets for the elderly;

establish the owner's health records, and provide free blood pressure and weight measurement for the elderly owners;

mobilize residents to donate their love, so that love can pass and warmth can gather;

please contact us to do business related to literature, photography, sports, food, tourism, housekeeping and life service.