Banu beef omasum hotpot was once searched hot recently. At first, it was because a customer bought a Banu stored-value card from the seller at a 20% discount on idle fish. When you buy it for the first time, the stored value card can also be used in the store! Then, the customer thought it was more cost-effective and bought a stored-value card, but when he went to the store again, he was told that the stored-value card was frozen and could not be used normally!
Then, the official of Banu also released the news. Indeed, a batch of stored-value cards were frozen, because Banu's own information system was hacked, causing someone to recharge thousands of stored-value cards with a penny! The criminals used this loophole to recharge more than 500,000 stored-value cards, and then sold them at a 20% discount on second-hand websites. At present, the sales volume of stored-value cards has reached more than 200,000!
The relevant staff of Banu found these abnormal recharges and frozen the stored value card, waiting for my stored value card! Then I was reported! The case is still under investigation!
In this malicious recharge incident, Banu believes that customers who buy stored-value cards on second-hand websites are also vulnerable, and their losses must always be borne by someone! Banu thought it should not be borne by customers, so he announced that he was willing to make economic compensation to these customers who bought illegal prepaid cards in the form of stored value cards! And also left the contact information of relevant contacts!
This practice of Banu has once again circled a large number of fans on the Internet, and netizens respectively said that this is the practice of conscience enterprises! On the premise that the case has not been solved, the first thing that enterprises think of is how to reduce the loss of customers and how to make up for the loss of customers! This kind of enterprise has a long-term vision, which makes customers who were damaged in the incident feel the sense of responsibility of the enterprise for the first time!
I think so too. Since the customer bought the enterprise's stored-value card on a certain platform, it must be recognized by the enterprise, and this compensation method of the enterprise undoubtedly consolidated the customer's recognition of the enterprise! This will not only not lose existing customers, but will attract more customers to spend, because they are at ease, so they will choose. This is the simplest truth!