Tomato field art is not reliable! It is difficult to refund the fee, delay the refund and cheat the customer's balance.

First, buy products 40 children's art courses. 26 classes have been attended, 14 classes have not been attended;

Second, what happened.

1. Before purchasing the course, the course consultant said that the fee can be refunded at any time, and it will arrive on the day of application, and promised to refund only 0.6% handling fee and 2% registration fee. At that time, the course consultant only signed the "course sales agreement" and "parents' notice", and the "receipt" was sold to us after we paid the money. Our name was also signed by the course consultant and we were not told that there was a refund clause in the "receipt". According to common sense, receipts are just receipts, so we didn't pay attention to the above terms. The Sales Agreement says that "the refund policy refers to Article 9 on the back of the contract", but the back is empty. It's silly to say that the refund clause on the "receipt" is linked to the "sales agreement".

2. Delayed Refund I will apply for a refund from February 25th, 2020. The course consultant said that I could trust her to apply, and she promised that the refund of the financial staff of the institution would be refunded immediately. But then she kept saying that the financial staff didn't go to work until June 14. On June 4th, 65438, I asked him if he had refunded the fee. She said she would call me next Tuesday and Wednesday, but she didn't reply to me. I asked her again on July 5, and she said that she was busy these two days and would give me a reply next week. On July 6th, I found that we were still "studying" on the Tomato Field APP, and I suspected that the course consultant didn't help us submit a refund application. I asked her, and the result was really not submitted! Under my various urging, it was not until July 10 that Miss Susie contacted me after the sale.

3. The after-sales teacher said that he would refund according to the refund clause on the receipt, deducting 3% sales tax +0.6% bank handling fee +7% registration fee, and the after-sales teacher would deduct these fees twice. I strongly disagree with this practice! She calculated it this way: 8800-8800 * 26/40-8800 * (3%+0.6%+7%) = 2147.2 yuan. But the reasonable algorithm should be: 8800 * (1-3%-7%-0.6%) *14/40 = 2753.5 yuan.