After receiving the goods, if you have any questions about the goods received, please be sure to ask us within 7 days of receipt. If for any reason you are not satisfied with the goods you have received, we guarantee to return the goods and refund the purchase price. The returned goods must be in the same box as when they were received and undamaged.

Our website is designed to provide an easy and convenient way to shop for customers who have purchased or used our products. Customers should have a good understanding of the characteristics of skincare products, the scent of perfume or the color of cosmetics. If you have ordered the wrong product, you can still return it for a refund. Please note, however, that all items must be unopened or unused.

If you find a damaged or defective item when you receive it, please let us know and we will arrange for you to return it for a refund.

Our customer service colleagues at 请在退回之前联络我们的客户服务部门cscn@StrawberryNET.com will guide you through the return process, including the return address, return route, and refund arrangements.

All refunds for returned goods will be made to the payment account of the order according to the payment method of the order. We will refund the postage costs incurred for returns due to shipping damage, non-conforming goods, or defective goods. Refunds of postage will be made to the payment account of the order according to the payment method of the order, or in individual cases by separate arrangement.

Important Note: Returns of Perfumes

Please check your perfume order carefully, as perfumes may not be accepted by your local post office due to international airline embargoes on perfumes.

Please be careful to verify your purchase when placing your perfume order.