1. Customer Complaint Commissioner: Bachelor degree or above, with a certain sense of crisis management and good presentation skills;

2. After-sales audit: College degree or above, strong sense of service and strong learning ability;

3. Customer complaint handling expert: more than 8 years working experience in handling customer complaints and major crises; Strong negotiation ability, able to deal with sudden major events quickly and flexibly;

4. Customer Service Operation Department: Customer Service Operation Manager: College degree or above, more than 5 years of experience in call center management, experience in flexible employment mode management in call centers, familiarity with service operation system, and ability of service design and innovation; Good cross-team communication skills and resource integration skills, able to promote complex projects;

5. Quality management expert: more than 3 years working experience in service quality management or training management, familiar with the operation system of quality and training industry;

6. On-site management expert: more than 3 years working experience in customer service center, including at least 1 year management experience in forecasting, dispatching and on-site management team;

7. Training experts: 3 years or above training experience in Internet companies, and experience in e-commerce service operation or project management is preferred;

8. Intelligent product design post: bachelor degree or above, 3 years or above experience in customer service and intelligent product operation, better experience in internet enterprises, meticulous and clear logical thinking, strong data analysis and overall coordination ability, and the ability to independently promote project delivery from zero to online;

9. Process optimization: bachelor degree or above, more than 3 years of process work experience in Internet companies; Good at communication and active thinking and summary, able to innovate and optimize constantly, with good logical ability;

10, logistics responsibility: college degree or above, fresh graduates majoring in logistics are preferred; Skilled data analysis and presentation skills;

1 1, customer service supervisor: college degree or above, more than 2 years customer service related experience, 1 year customer service operation management experience, and more than 20 customer service team management experience in the call center;

12, HRBP: Bachelor degree or above, experience in HRBP/ talent development/training is preferred; Skillful use of office software, experience in training system construction and scheme formulation is preferred, and good at copywriting;

13, Interior Design Intern: College degree or above, fresh graduates in 20021or 2022, majoring in engineering, such as engineering cost, decoration and design. Be familiar with and study relevant national laws and regulations and project management business, and be proficient in operating CAD and designing related software;

14, tax accounting: bachelor degree or above, accounting certificate, junior professional title or above is preferred; 2 years working experience in financial equivalent position, general taxpayer's overall accounting handling experience, and experience in using Oracle software is preferred;

15, settlement management accounting: bachelor degree or above, major in finance, fresh graduates are preferred;

16, system operation engineer: computer, e-commerce and other related majors. Bachelor degree or above; Good English listening, speaking, reading and writing skills; Familiar with database management systems, such as sql server, oracle and mysql.

17, Network Engineer (1): Bachelor degree or above, major in computer science; At least 3 years network related working experience; Proficient in TCP/IP principle, basic network principle and popular network technology, familiar with the use of static routing, policy routing, OSPF, BGP and other routing protocols.

18, public opinion hotspot control: news is sensitive, with high judgment on hot topics, which can quickly capture hot spots, form timely feedback on sensitive information, accurately analyze public opinion and predict public opinion trends;

Job responsibilities:

1, consumer telephone/online: responsible for telephone and online consulting services for consumer goods and fresh food; 7-0 1 shift /8-hour shift;

2. Home telephone/online: responsible for telephone and online consulting services for household appliances and small household appliances; 7-0 1 shift /8-hour shift;

3, clothing telephone/online: responsible for clothing, home life, BU night shift and other telephone and online consulting services; 7-0 1 shift /8-hour shift;

4.POP business: responsible for customer consultation of tripartite orders; 8-22 o'clock /8-hour shift scheduling;

5. Account telephone/online: responsible for customer account security, invoice and marketing consulting risk response; 7-0 1 shift /8-hour shift;

6. Self-service form: responsible for the form business; 9- 18 shift /8-hour shift;

7. The audit of FMCG is: responsible for after-sales business of FMCG, mother and baby, beauty cosmetics, JD.COM Fresh, Haydn Global, etc. 9-2 1 shift /8-hour shift;

8. After-sales of through train merchants: responsible for after-sales support of through train merchants; 9-2 1 shift /8-hour shift;

9. Household appliances audit: responsible for the after-sales business of household appliances and small household appliances; 9-2 1 shift /8-hour shift;

10, full after-sales: responsible for the immediate after-sales audit of BU; 8-22 o'clock /8-hour shift scheduling;

1 1, big fashion after-sales: responsible for after-sales business such as fashion and home life; 9-2 1 shift /8-hour shift;

12, VIP telephone/online: responsible for high-end users, VIP customers and other telephone and online services; 7-0 1 shift /8-hour shift;

13, customer care-complaint handling-key users-high-risk events: responsible for closing the complaint business of retail channels to reduce external risks such as industry and commerce and media; 9-2 1 shift, 7-24 shift, 9- 18 shift /8-hour shift;

14, key customer-enterprise user business: responsible for the whole process consultation and enterprise sales business of enterprise customers before, during and after sale; Long day shift /8-hour shift;

15. Jingxi comprehensive service department: responsible for the B-end and C-end consulting and after-sales comprehensive service business of Jingxi business group; 9-2 1 shift /8-hour shift;

16, public telephone/online: responsible for service outsourcing and non-standard projects, and providing full-process customer service for partners; 7-24 o'clock /8-hour shift scheduling;

17, logistics first-line telephone/online: responsible for consulting the problems in the process of logistics taking, delivery and transportation; 8-22 o'clock /8-hour shift scheduling;

18, logistics line 2-abnormal outgoing calls: responsible for complaints, claims and process improvement of logistics line 1 business upgrade; Long day shift /8-hour shift;

19, logistics non-standard online/telephone: responsible for handling business and virtual value-added products; Arrange in 8-22 o'clock /8-hour shift.

References:

JD.COM recruitment official website.