In order to better understand JAL's high-quality service, let's start with check-in. After arriving at F Island, there will be staff to guide the luggage to be checked and take it to the first-class lounge to rest.
When you enter the lounge, you can freely choose to read magazines or eat Japanese snacks. The drinks here are rich and you can drink them at will. In addition, the lounge also provides massage services, although they are all older aunts, but the techniques are absolutely first-class.
When boarding the plane, first-class passengers have a special covered bridge passage. When boarding the plane, a smiling Japanese lady will meet them and lead the passengers to find their seats.
Then they will take the initiative to ask passengers if they want to take some photos as a souvenir. JAL's first class is more luxurious, and the seating space is relatively large, so it does have some photographers. If you need to satisfy a man's little vanity, Miss Flight Attendant will fully cooperate.
After the selfie show is finished, four stewardesses will go to the passenger seats to introduce themselves, one will bow deeply and whisper, which is very intimate and feels good.
After the plane takes off, my sister will send hot towels and a wine list, but the so-called wine list is just one kind of wine-Salon champagne. This wine is not cheap, a bottle costs nearly 500 dollars.
Then before the meal: prawns stuffed with fish eggs, purple sweet potatoes and goose liver balls. After eating snacks, my sister will immediately send Japanese snacks and ask whether to eat western food or Japanese food for dinner.
You can also mix them freely, depending on everyone's taste. As long as there is one on the plane, Miss Sister will try her best to satisfy it.
The dishes in JAL's first class are still very rich, and the rice is also made on the plane to ensure absolute freshness. After dinner, I will serve Japanese dessert. At this time, Miss Michelin will recommend Liumu Steamed Pudding, the signature dessert of Michelin.
After the meal, the stewardess will bring pajamas and toiletries. After the customer washes, the cabin lights out, and the young ladies who have been busy for a long time finally have time to have a rest.
If passengers are not sleepy, they can choose to eat snacks, drink water or watch movies to kill time.
If you have a good appetite and are hungry halfway, you can continue to order something to eat, such as Lamian Noodles, sandwiches, etc. As long as you can eat, JAL can definitely manage enough food at any time.
JAL's voyage is relatively long, so I won't go into details when the next service is almost the same. When I got off the plane, Miss Jie said goodbye to the passengers warmly, which made people feel reluctant to part. In short, JAL's details and services are still doing well, and the experience is good!
Since the air fare is divided into 369 and so on, no matter which country, since passengers pay a high price for tickets, they deserve warm service, and so does Japan.
Japanese first-class stewardess: From attitude to service, considerate and thoughtful.
Recently, The Captain, a popular National Day movie, is an actual case in which an airplane crew calmly faced an airplane accident and saved the day by relying on their professionalism, and it has been adapted and filmed.
In the movie, there was a first-class passenger who said to the stewardess in an arrogant tone, "What's the air? It's just a waiter!" " Of course, at the end of the film, the abusive passenger took the initiative to apologize and apologized for his previous behavior.
However, it also reflects a phenomenon: as the all-round guardian of passengers during the flight, flight attendants are always misunderstood as only serving tea and water.
However, this is also very understandable. After all, the accident probability of the plane is too small to use the "professional knowledge" of the flight attendant. So in normal flight, we usually only pay attention to the service of the stewardess. As a country famous for its precise and meticulous service, Japan's stewardess service is also very meticulous.
Take first-class customers as an example. When you buy a first-class ticket to board the plane, you are greeted by one-on-one private service. Before passengers board the plane, the stewardess will get on the plane in advance to help customers make their beds, spray soothing perfume on their seats, and spread petals on the tidy bed.
It is said that if passengers have physical needs, the stewardess will warm the bed in advance. This warm bed is not the warm bed of the maid in ancient China, but to help you heat the quilt, so don't think too much. It's like adding an electric blanket, and then removing it a few minutes before you board the plane.
In addition to the above, kneeling service is also a major feature of Japanese flight attendants. In the traditional concept of China people, our knees can only kneel to our parents, while others are joking about our dignity.
But in the eyes of the Japanese, kneeling is just to express their extreme respect and deep apology. Although there should be no distinction between high and low, in fact, the first-class guests look very "distinguished", so the stewardess will take the initiative to kneel down and listen when serving.
If you have money and want to experience the feeling of being an emperor, you can try first class in Japan. It can be said that the service is supreme and the voice is soft.
After the service, let's take a look at the hardware facilities of Japanese first class. JAL's new first class has eight seats, and its private box is a semi-enclosed suite.
The space is large and the seats are comfortable. The new upgraded seats pay more attention to the privacy and comfort of passengers, and the interior decoration is also available.
After the passengers are seated, the stewardess in the first class will come to the seat, say hello one by one and introduce herself. If the passenger needs it, she may have brought blankets, headphones, etc. to you before you speak, which is so humanized.
It is also rumored that in terms of drinks, according to the regulations of Japan Airlines, alcoholic drinks are not allowed before taking off at the Japanese airport. But as a first-class customer, you can make an exception and ask for drinks.
Of course, the flight attendant can't keep staring at you during the flight, which is a bit creepy. So after arranging the passengers to sit down, they will smile and retreat behind the curtain.
However, flight attendants will regularly inspect the cabin, pay attention to the detailed needs of each passenger and provide timely help. And the English level of Japanese flight attendants is also very commendable, and its service of bowing and apologizing is remarkable compared with any country.
▲ flight attendants with pictures
Different from the laughter of western countries, Japan's service industry adheres to the purpose of "customer is God". As long as you get on the plane, they will be quietly at your disposal. Although I have never flown first class in Japan, I don't think the experience will be bad.
There is not much difference between the flight attendants in the first class and the flight attendants in the economy class. It is not only the service of the flight attendants, but actually there are some "privileges" for the first class, but it is also expensive. What is the first class in Japan like?
The most representative of Japan Airlines is the so-called All Nippon Airways (ANA), which has a high reputation in both routes and the world, and the punctuality rate is very high, so the author will take ANA as an example to introduce the first class in Japan to readers.
When you check in, you can feel obvious differences between first class and economy class. First class is a special window for check-in, and even if there is a long queue at the economy class window, the special check-in window for first class will not be opened. However, if you have a ANA gold card, you can also enjoy a special check-in port. (There are others, here are two.)
There is a special lounge after check-in. If you have enough time, you can wait for the plane to board in the lounge. Of course, wifi, fruits and drinks are available.
All food and drinks are free, in the form of buffet, and you can take them at will. In the lounge of ANA first class at Narita Airport, there are also meals from Lamian Noodles and Udon, which will be made on the spot for passengers who order from Lamian Noodles and Udon.
The next difference is the seat of the plane. According to different models, the seat design is also different. The picture above is a room-style seat, which can be adjusted, and you can sit or lie down.
This seat is designed to be interactive, and the front is specially set as an unmanned area, so that you can put your feet. It is better to go to distant places such as Hawaii or Europe, because you can sleep lying down.
Next, there is the in-flight catering service. There are many options for catering, western-style or Japanese-style, and fresh sashimi.
Occasionally, I will give you a small card that says "welcome back" and also welcomes you back when I say hello. This Japanese sentence is usually said by my wife to her husband or family when I go home, but the service industry occasionally uses this sentence. But on the plane, it is really seldom used. The stewardess of ANA will say "welcome home" to you, but only for the round trip on the same day.
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Japan is a country with very thoughtful service, ranging from street stalls to flying. Every service will make you feel at home. There are different seats in the plane, such as first class and economy class, so how do flight attendants "entertain" passengers in first class in Japan? Perhaps these practices of theirs are beyond our imagination.
The social development is getting faster and faster. After marching from the old era to the new era, people are generally rich, and travel has also changed from walking and cycling in the old era to cars and planes. Business people with better living conditions usually travel by plane. The beautiful scenery along the way and the thoughtful and meticulous service attitude of the flight attendants on the plane make passengers unable to pick out any faults. The price of air tickets is relatively high, especially for first class guests, but the difference in treatment between first class and economy class is quite obvious.
If the economy class guest and the first class guest call for service at the same time, the flight attendant will definitely give priority to the first class guest to provide service. The service in the first class is almost one-to-one, and every flight attendant can patiently meet the unreasonable demands of some guests. At the beginning of training, Japanese flight attendants have always emphasized the attitude towards their guests. They will leave a good impression on their guests with the most kind faces and thoughtful service, which may be the reason why Japan's service industry is famous all over the world.
Japan is very strict in training personnel in the service industry. Generally speaking, if you meet people with different looks after working for a long time, your temper should become very bad. However, Japanese stewardesses have been smiling at their guests for many years, and there will never be a cross-nose glare. They also require any staff on the plane to provide thoughtful service to the passengers, and the first-class guests can also enjoy the stewardesses' own bed-making, and the stewardesses will help the first-class passengers warm their beds when the weather is cold in winter.
They respect their guests very much. Originally, the status of women in Japan was slightly weaker than that of men. Therefore, flight attendants often kneel in front of the guests with their legs and still smile and serve drinks for the guests. When the customers are unhappy, flight attendants can also communicate with them. The service level of Japanese flight attendants is so high that we can't imagine it. Before the first-class guests got off the bus, the flight attendants arranged all the trips after the guests got off the bus.
Originally, there were not many first-class guests, so every guest can enjoy this worry-free and labor-saving service, and there are many people in economy class, so this service is exclusive to people in first class. The stewardesses there are friendly and always greet each other with smiles. If you experience an experience of flying in Japan, it will definitely make you unforgettable. After reading it, do you feel envious of their service?
There is no other big difference between flight attendants, mainly because the service is more meticulous and thoughtful, and the experience is excellent, so that you can fully enjoy the five-star VIP treatment, which is different in many aspects.
Generally speaking, Japanese airlines offer four classes of long-haul routes: first class, business class, economy class and economy class.
The representative colors of various cabins are also different. The first class is yellow, the business class is dark blue, and the economy class is green. These colors are not only reflected in the ticket, but also displayed on the baggage tag at the airport counter to distinguish the distinguished rank and treatment.
Take Japan Airlines as an example. If you fly first class, you will first go to the very luxurious lounge and wait for the level. There are some very domineering and modern areas around here.
This service has a red suite for adults, including four areas, which can also be used as the exhibition room, game room and bar room of the library for tasting. Sake carefully selected by famous sake shops, champagne insured by famous wineries, and the most beautiful footwear brand in the world, there is also a shoeshine service in the library, and it will also help you tidy up your clothes before taking off.
In the dining area, there will be on-site open service, iron plate cooking in front of guests, and enjoying the unique rye gray pie, roast chicken and JAL German steak baked in person.
There are also Japanese-style and Western-style meals that can be satisfied.
You can enjoy all kinds of services at home in the cherry blossom lounge, and there is a unique viewing platform in the cherry blossom lounge.
First-class passengers get on the plane first, sit in extremely spacious suites, and then the stewardess comes.
The stewardess will bring hot towels and champagne, and also help you deal with the affairs you need, and then start distributing wine lists and menus.
After ordering, the stewardess will bring a basket with all kinds of Japanese snacks, some gourmet champagne and many advanced dishes.
Dessert after dinner is said to be the signature of Michelin three-star hotel.
The stewardess will also take the initiative to tell you that there is a special tea, "green tea", which is very suitable for drinking if you drink wine.
If you don't sleep, the stewardess may take the initiative to ask you what else you need. If you plan to sleep, Sister Gong will take the initiative to ask you what kind of mattress you want, which is softer or harder.
Then make your bed and sleep in the spacious and comfortable JAL first class space, which is quite good.
After leaving, the stewardess will take the initiative to bring a washing bag. If it is a male, there will be a box of advanced special men's care suits.
After washing, I will continue to ask if you need to add meals. It may be all kinds of very extreme services, considerate.
The flight attendants will greet you one by one before landing. Thank you for choosing this airline.
Of course, the ultimate five-star service is naturally not cheap. Generally speaking, the price of international flights is very expensive, while the first class is more than three times that of economy class. The long-distance first class round-trip fare is usually more than11000, compared with business class (2000-6000) and economy class (1000)
For the first class, it's not how the stewardess serves, but it's more gentle and meticulous for you at most. In fact, the first class buys service, and it's mainly more time-saving and labor-saving. The biggest advantage of taking the first class is that the seats are big and wide, and there is enough space to move. Priority is given to the use of fast customs clearance, single security check-in passage and special VIP lounge (in principle, there is no charge for food in the waiting room; Bathroom and massage services are also free. The exclusive boarding bridge gives priority to boarding and disembarking.
There are exclusive flight attendants who can enjoy alcoholic and non-alcoholic drinks at the same time, and they are filled in glass cups. The airplane meal provides the choice of wine, dessert and aperitif, and these meals are usually carefully designed by the chef. When eating, the table is covered with a white tablecloth, and the same porcelain and metal tableware as the high-end restaurant is provided.
It is extremely luxurious and noble, but the key point is that money is a big problem ...
With the development of society, many people have begun to pursue high-speed life efficiency, so the means of transportation for going far away from home have turned to airplanes. The meticulous service of flight attendants in airplanes makes people feel very comfortable. Now there are seats with different fees in the same plane. Although it is the same plane, the service of flight attendants is also very different. Of course, the service in different countries and airlines is also somewhat different. In people's impression, Japan's service in daily life is very good, and it is inevitable to be curious about their first-class service level.
You can wait for the plane to board in the lounge. Of course, wifi, fruits and drinks are available.
Ana must never say that you have been in his first class before. He will tell you that Japanese food is not well prepared and can only be provided in American style. Moreover, the ana equipment is an old one, and it's not interesting if you can't eat the Japanese-style flight from Japan.
Figure 1-3 The equipment and air hostess of the US-Japan route (both older people serve first class because of their rich experience). . . )
Figure 5-6 Japanese meals on the US-Japan route
Figure 7-9 American Meals on American Airlines
The service was still remarkable, because the stewardess and the flight attendant knelt down and apologized for 2 hours for failing to provide my Japanese materials.