Web rumor Wujiang squash was eaten out of toenails, in the face of food safety problems consumers should be how to protect their rights?

With "squash thatch" called Fuling squash (SZ002507, stock price 29.8 yuan, the total market value of 26.451 billion yuan) is said to have product quality problems. According to Shanghai Securities News on July 29th, a customer reported that toenails were eaten in the Wujiang squash produced by Fuling Squash. From now on, Fuling pickled vegetables relevant person in charge said that the day in the afternoon the company has assigned personnel to carry out liaison with the customer concerned, the company has launched an investigation. So, in the face of food safety problems consumers should be how to protect their rights?

As the saying goes: "Food is the only thing that matters to people, and food safety is the first thing that matters to people". Food safety is a major problem in life can not be ignored, it not only affects our physical and mental health, but also affects our standard of living. If you eat a bug in the restaurant will be in the supermarket to buy the quality of the three food and other matters related to their own health food safety incidents, many consumers do not know how to protect their legitimate rights and interests. Today let me tell you 3 simple and effective way to protect your rights.

I, collect evidence

In our buy problem food, the first step to do is to collect evidence. The purpose of collecting evidence is to confirm the existence of the food itself, so as long as it is conducive to confirm the core of the food problem direct evidence, all to save. Common evidence includes: supermarket tickets, transaction tax stamps, takeaway orders, photos of the problem food, the problem food itself.

Two, negotiation, reasonable compensation

After we collect the proof, who should be held accountable? Is the manufacturer or operator? According to the "Food Safety Law" Article 148 requirements, customers buy problem food, that is, you can hold the operator responsible, but also able to hold the operator responsible, and both shall not shirk their responsibilities.

For example, let's say that we bought some buggy toast in a supermarket, and the operator is a shopping mall, and the operator is probably a so-and-so company. At this point, we can make both the mall and the manufacturer compensate, and no matter who we look for compensation, they shall not shirk their responsibility. Once the responsible organization is found, how is the compensation determined? Article 148 of the Food Safety Law also stipulates that the summary is a fake ten or three times its own damage (physical and mental health damage, economic loss, etc.), the cost of compensation is not enough to accumulate 1,000 yuan according to the calculation of 1,000 yuan.

Three, the negotiations did not work, report rights

If the disagreement is not negotiated with each other, or the other party intends to shirk their responsibilities, delay, the customer has the right to dial 12315 hotline or to the relevant website to carry out the report, based on the cell phone or Web site reminders to report the process. Pay attention to this moment often need to use the first step to prepare direct evidence. Usually, after the end of the report, waiting for 2-3 working days, there will generally be disposal results. What do you think about the rumor that the toenails were eaten out of the squash in the Wujiang, what do you think?