What is learned on paper is ultimately shallow. As students, we should not only focus on theoretical learning, but also go deep into society and carry out on-the-ground social practice. The following is the "1,000 Words of Hotel Social Practice Experience 2021" compiled by me for everyone. It is for reference only, and everyone is welcome to read it. 1000 words of hotel social practice experience 2021-

During this winter vacation, I did not play at home, but went to the hotel to engage in service work to exercise myself, and at the same time, I also learned more about it through this basic work. A situation in the hotel will prepare me to enter the hotel industry in the future. As a student at school, I have very little social experience, and I have never done any professional-related practices before, either. Volunteer or teaching work, this time I came to work in the hotel, I was deeply touched and had some insights.

If you want to do a good job in service, you must be patient and careful. At the same time, you must be willing to endure hardships. During the days of working in the hotel, I also knew that my lack of experience would cause problems. , I will do it. At the beginning, I didn’t do it very well. My colleagues often pointed out many of my mistakes when they checked. I also realized that it is really not easy to do this basic work well, especially when working with customers. Regarding cleaning up after check-out, if some details are not done well, it may affect the check-in of the next guest, so this work will have to be reworked. Fortunately, it is the off-season and there are not so many guests, so I can still go calmly But I heard from my colleagues that during the peak season, I won’t be given so much time to do these things. It may even take me one room to complete two or three rooms, so I have to do it. The efficiency has been improved, and my current efficiency is only able to finish one room. No matter how fast I finish, it may be sloppy.

Learning is also very important, not only in school, but also in work. When I can make a room well, I also need to learn from my colleagues how to do it. Improve efficiency and do a better job, and the hotel is not only about cleaning the room, there are many aspects that I need to learn, but this winter vacation is relatively short, so I only learned this one , at the same time, through the understanding with my colleagues, I also know what the situation of the hotel is like, and what is the development of the industry. I also know more clearly that there are still many aspects of myself that need to be improved, and only myself can do it. If you work hard to improve, you will be able to gain a better foothold in society in the future.

After returning to school, I will continue to learn professional-related knowledge and improve some of my abilities so that I can do better in the next practice and be better at the same time. Integrate into the atmosphere of the hotel and do my job well, so that I can be more fully prepared to enter the hotel industry in the future. 1000 words of hotel social practice experience 2021 II

With the end of school life, we are about to face the challenge of employment, in order to better practice classroom knowledge and enhance our practical ability and further understanding of society. The school arranged this internship so that we can master the theoretical knowledge of the hotel skillfully. For this reason, I conducted a two-month internship in the catering department of XX International Hotel. I gained a lot and mastered many service skills that cannot be learned in the classroom. With work experience, I have learned a lot of principles and principles for dealing with people. I have been well trained in terms of knowledge, skills and social experience, laying a solid foundation for future work and life.

1. Internship Unit

xx International Hotel is a foreign-related business hotel invested and constructed by xx Aviation Engine Group and entrusted to be operated and managed by xx International Hotel Management Group. It is adjacent to the xx Forbidden City and China Street business center, excellent location and convenient transportation.

It has a classic Chinese restaurant, the Four Seasons Hall, the Sun Pavilion Western Restaurant, which brings together Eastern and Western delicacies, the Shark Fin Rice Restaurant, which specializes in abalone, shark fin and other rare treasures, the Jingtai Restaurant in Building B, which specializes in Macau beans, and the restaurant on the third floor. The banquet hall can accommodate large-scale events with more than a thousand people, and its style is extraordinary. The Sunshine Recreation Center on the fourth floor provides advanced and complete fitness, entertainment, leisure facilities and five-quality services. In addition, xx International Hotel also has a large luxurious banquet hall that can accommodate more than 1,000 people, and 6 multi-functional halls with elegant decoration and complete functions.

Internship process: I work in the xx Chinese restaurant in Building B of the hotel. The Chinese restaurant is a relatively difficult department in the hotel catering department, because the hotel has not formulated specific job responsibilities and job descriptions for the waiters. In the first few days when I entered the job, I felt like a headless fly and could not understand the work process and work. The key is to just follow the arrangements and step-by-step instructions from leaders and veteran employees. Fortunately, the old employees are very friendly to us, but this is all due to our usual hard work.

In addition to setting up tables, folding cloths, passing food, serving dishes, and clearing tables, we also have to work part-time as cleaners. The first thing we do every day when we get off work is to wipe the dust. In addition, We also acted as porters, moving tables and chairs, turning tables up and down, and disassembling tables. The working hours of our interns are 8 hours, with two days off per week. Almost every day they work two shifts, three hours in the morning and five hours in the afternoon. There is a lunch break at noon, but the specific time of getting off work is often uncertain. Overtime work may be required based on the actual situation, but overtime work will be recorded, and comprehensive time records will be recorded every month. Compensatory time off will be provided when appropriate. Although there is no overtime pay, I think this system is still very flexible and reasonable.

2. Internship content

Familiar with the basic situation of the hotel and its environment, including:

(1) Hotel public facilities and business premises distribution and its functions.

(2) The main services, special services and distribution of each service provided by the hotel.

(3) The specific service content, service time limit, service department and contact information of each hotel service item.

(4) The geographical location of the hotel, the distribution of transportation, tourism, culture, entertainment, and shopping places in the city where the hotel is located, and the ways and means to reach these places.

(5) The hotel’s organizational structure, relevant functions of each department, institutions and relevant senior management personnel.

(6) The hotel’s management objectives, service purposes and related culture.

(7) Participate in the company’s job training, become familiar with your job responsibilities, understand the importance of this position and its position in the hotel, and understand the work objects, specific tasks, work standards, and efficiency requirements , quality requirements, service attitude and their responsibilities and scope of duties.

(8) Be familiar with the menu and drink brands, and memorize the varieties provided every day; the varieties that are sold out.

Chinese food service procedures:

1gt; process

From welcoming guests - pulling out chairs for guests - spreading the cloth, removing chopstick covers - Distribute towels - ask for tea and pour tea - order food - ask for drinks and pour drinks - serve dishes - service during the banquet (change plates, ashtrays, towels, serve fruits, get sauces, serve rice) check out - See off guests - clear the stage - end. Although the above service procedures have been learned in the course and can be encountered every day at work, the needs of each customer are different, and it is not that easy to provide personalized services to guests. Through internship, I feel that only by mastering the basic service procedures as a whole can we provide customers with high-quality services in detail.

　2gt; Drink knowledge

There are a lot of drinks in the hotel. Although I learned some in books before, I don’t know much about them. Since I came to the hotel , I learned a lot about wine, including red wine, soju, white wine, etc., as well as their pouring methods, such as pouring one-third of the red wine, eight-fifths of the white wine, one pour of brandy, etc., and how to add lemon to red wine. , Sprite, etc. Huadiao wine can be added with plums, and whiskey can be added with soda water, mineral water, ice cubes, etc.

3gt; Matching of sauces

In the hotel, many dishes have corresponding sauces, so you need to be familiar with the sauces in order to better serve the guests. For example, suckling pig should be served with suckling pig sauce and sugar, white-cut rabbit should be served with garlic sauce, steamed dumplings should be served with mature vinegar, and boiled shrimps should be served with pepper rings, soy sauce and hand washing cups. These are all things we should know when serving guests.

　4gt; Precious dishes

I have never understood those precious dishes such as bird's nest, shark's fin, abalone, sea cucumber, fish maw, etc., nor do I understand those things. Only after coming here, because you can often see these precious dishes that can be eaten, you need to understand these dishes, such as their origin, their preparation and their effects, etc. In order to enhance my business knowledge, I learned about them through various channels, such as asking leaders, or going to bookstores or online to check some knowledge about them.

　5gt; Service details

For example, wine is poured from the right side of the guest; if there is sauce, the sauce is served first, then the dish, and the sauce is placed beside it; a license is required to open wine The guest’s consent; when serving dishes, first turn the dishes clockwise to the position of the host or guest of honor, and then announce the name of the dish; when serving chicken, fish, etc., the principle of left head and right tail should be followed; when serving dishes, you need to ask the guest for instructions first , after serving the dishes, you must explain to the guests; you cannot say how many bowls of rice the guests want, but how many bowls of rice are served to the guests; the spout of the teapot cannot be pointed at the guests; two pots cannot be placed together; read the menu and prepare the corresponding tableware; soda cannot be said to be a drink.

　6gt; Inventory and cleaning of cloth towels

Since my Chinese restaurant business has always been very good, I need to use a lot of tablecloths, tablecloths, towels, etc. in a day, which requires a dedicated person to take charge of inventory. , then send it to the laundry room, let it be cleaned, and then recycle the points. I have also done this for a while. Here, we have direct contact with the laundry room. Every day, I take inventory of linens, deliver cloth towels, and collect cloth towels. In the process, I also learned about the management of towels, the distribution of towels, and the process of towels.

In the service process, we have come into contact with all kinds of customers. At work, we have improved our spoken English, gained knowledge, and broadened our horizons.

3. Opinions and Summary

Although my internship is at the most basic level, I have learned a lot, because the hotel is a special industry and I want to be a manager. You must have certain work experience, which requires starting from the grassroots level and learning grassroots knowledge. I think that as a manager, if he does not understand the grassroots level, he cannot be a good manager.

1. Training of willpower. I remember when I first came to the hotel, because I had never worked in this industry, I didn’t understand many things and there were language barriers, which made my internship progress difficult. Things were not going well for me. I often received ridicule and sarcasm from others. They laughed at me and said, "You didn't study hotel management, did you? No wonder you don't even understand this?" Words like these hit me, but I never flinched, and I was open-minded. I learned from my colleagues. Although sometimes I was ignored by my colleagues, I did not give up. I looked for other ways to solve the problem. One thing I firmly believe is that it is precisely because I don’t understand that I come here to learn. I come here to learn from experience. From these blows, I feel I have learned to be strong. Perhaps, I should thank them, it was they who gave me the opportunity to grow. I feel that from this internship, I feel that my will has become stronger. I believe that my ability to be frustrated will also be enhanced, which will also be the wealth of my life.

We have no reason to look down on any profession. People engaged in any profession are indispensable to this society, just like sanitation workers. Although they seem insignificant, without them, our city will be What does it look like? Will it be as tidy as it is now? No matter what career we engage in in the future, we must treat it with a serious heart, love what we do, and be the best at what we do. And we must respect the fruits of other people's labor, because they are all obtained by others with their own sweat. If you respect others, others will respect you. Whether in society or at school, we must treat everyone with care, learn to be patient, and learn to be a smart person. Even if you are angry, you should think about it from the perspective of others. Then maybe you will be enlightened and learn to be an optimistic person. We gain experience in practice and continue to grow in experience. Let us experience various practices with our hearts. 1,000 words of hotel social practice experience 2021 April

Finally, it was time for the internship. I had long ago learned from my senior that there would be an internship in the first half of the junior year. At that time, I was eagerly anticipating it. I am looking forward to the arrival of this day, because everyone can no longer stand the current cramming teaching day and night, even though I learned from the seniors that internship is not as happy as imagined.

Based on my overall situation, I decided to choose a hotel for internship, and I selected a five-star hotel by lottery. It was an ideal hotel that I wanted to know and learn from. This is the only five-star hotel in xx city. The name of xx hotel is well-known to xx citizens and even the whole xx. Coincidentally, Mr. xxx, the general manager of the hotel, was invited to give a report in our school and learned that It turns out that the XX Hotel was built in XX. It is a nine-star hotel consisting of a four-star XX Hotel and a five-star XX Hotel. Mr. Chen's report was vivid and powerful, which further inspired me to want to know more about this hotel. Is what they said consistent with what they did? Or are there any problems that still need to be solved? I even started to think about what I could learn in this hotel?

So what is this hotel like? Is there anything we can learn from? What else needs improvement? How does it make me feel? Then listen to me slowly.

The catering department of xx is roughly divided into the following departments: Chinese food department (including x restaurant, multi-function hall and private rooms), Western food department (including garden restaurant and buffet restaurant) and beverage department (including lobby bar , Leyi Bar, Chinese Food Bar, Western Food Bar and Buffet Bar). We x people are divided into x groups, in different departments, and we change departments every day. This allows us to have a more comprehensive understanding of the service, sales and management of the entire catering industry. We are very satisfied with this approach of the hotel, which is exactly what we want.

The individuals in our group were first assigned to the Chinese restaurant, which is the most difficult department in the hotel catering department! Before we even started working, we heard someone admonishing us privately next to us. It seems that I really need to be mentally prepared!

The work in the Chinese restaurant is indeed as hard as previous people said! The hotel did not set their own job responsibilities and job descriptions for the waiters, even though this is the most critical part of human resource management in modern enterprises. In the impression of employees, their job is to obey the tasks assigned by the foreman every day and be ready to obey at any time. There is no fixed job under the leadership's command, or in other words, as long as there is need, the waiters can do anything! In addition to the so-called duties that must be done such as setting the table, folding the cloth, passing the food, serving the dishes, and clearing the table, we have to be part-time handymen. Dirty, heavy, and tiring tasks such as carrying tables and chairs, laying carpets, etc. are all done by our male waiters. their things. What’s even more incomprehensible is that the hotel’s working hours are on an hourly basis, and you have to work overtime for about an hour every day (without overtime pay). I don’t know if this work and rest system violates the Labor Law, but as a employee Every human being of flesh and blood has his own minimum bottom line, because after all, a human being is not a machine that can be used as he wishes.

The first three days at work were really painful. Apart from working, I had to work every day. The most aggrieved thing was my feet. Standing for hours every day caused serious protests in my feet. The first thing I did after get off work was I wanted to find a place to sit down and take a rest. The gap between the desirable humane management and the cruel reality is evident.

Another thing that makes me feel embarrassed is that the waiter uniforms at Trousers and a white shirt, even the waistcoat and bow tie were omitted. This outfit made me, a waiter, almost indistinguishable from a guest. So much so that once when I was preparing to serve a meeting, I was thought to be a guest attending the meeting. Kind regards!

Employees represent the image of the entire hotel, which is a very important aspect in hotel design. Good employee uniforms can not only make employees more energetic and improve work efficiency, but also reflect the image of an enterprise. An internal culture. An enterprise without culture is like a person without a soul. It is just a walking corpse. How can an enterprise without morale be profitable?

I highly recommend it