“Consumers should seek help from the industrial and commercial department as soon as possible. There are now multiple channels to accept their complaints, such as calling the industrial and commercial department’s complaint hotline 12315 or the unified food and drug complaint hotline 12331. Legal basis: "People's Republic of China ***Article 55 of the Consumer Rights and Interests Protection Law of the People's Republic of China: If an operator commits fraud in providing goods or services, he shall increase compensation for the losses suffered by the consumer at the request of the consumer. The amount of the increased compensation shall be the amount of the consumer's purchase of the goods. Three times the price or the cost of receiving services; if the amount of additional compensation is less than five hundred yuan, it shall be five hundred yuan.”