How to learn hotel lobby English?

Spoken English at the front desk of hotel

Want to practice oral English? Can't find the way? Can't insist? have no time

The English conversation used in hotels is basically business English, which is slightly different from the English used in daily life conversation and pays more attention to etiquette. Formal English is often misunderstood as very difficult English to learn. In fact, it is good to apply some sentences and words. For example:

Informal English formal English

What's your name? May I know your name?

what is your name , please? What's your name, please

would you like a cup of tea? Would you like some tea?

Would you like some tea? Would you like some tea?

Please come this way. This way, please?

This way, please. This way, please?

Don't say yes, of course, yes, and so on. But of course, sir.

* Hey, um, wait a minute. It is also not suitable for use in hotels.

Don't say "I don't know". It's very impolite to answer "I don't know".

You can say, "Just a moment, please. I'll check it for you (please wait a moment, I'll confirm it for you), and then ask someone with processing ability to help.

* For male guests, address them as Mr.; When facing female guests, you are called a lady.

When greeting guests, it's best to say "Excuse me, sir (madam)", and don't address them directly. As for addressing children, you can use excuse me directly, but you can't address boys or girls directly.

* Look into each other's eyes and show your confidence and sincerity. But it must be noted that staring at each other's eyes is not unreasonable staring at each other.

* When dealing with foreigners who don't know the language, be sure to use gestures and body language more. But be careful when using gestures, because the meaning of gestures is very different in different countries and nationalities.

Basic hotel English

(1) In formal English expressions, the basic sentence patterns of interrogative sentences can be divided into the following four types:

1. Is that okay ~

2. Can you ~

3. You will ~

4. May I?

As long as you understand these four basic sentence patterns, you can cope with most business situations.

1. When you want to do something, use May I ~

May I have your name , please?

What's your name, please

What time is your check-out time?

May I see your passport?

May I know your nationality?

You can use couldyou when you trouble a guest.

Can you fill out this form?

Can you write that down?

Can you draft a fax?

Could you hold the line, please?

You can use Would you ~ when you ask the guests what they like or do.

Do you want tea or coffee?

Do you want to take a taxi?

Would you mind sitting here?

* * You can ask most questions just by adding "Would you like to ~" after the question words.

When do you want to go to Kunshan?

When do you want to have lunch?

When do you want to eat?

Who do you want to contact?

What kind of room do you prefer?

How would you like to settle your bill?

How long do you want to stay?

How many tickets do you want to buy?

You can use Shall I ~ or you want I do ~ when giving advice and soliciting opinions.

May I close the curtains?

Shall I draw you a map?

Can I make a reservation for you?

(2) Greeting language

Good morning. (used before noon)

Good afternoon. (used from noon to before 6 pm)

Good evening. (used after 6 pm)

Add sentences after these greetings, such as:

Good morning, sir. Are you checking out?

Good morning, sir. Do you want to check out?

Good afternoon, sir. Welcome to the Ritz-Carlton.

Good afternoon, sir. Welcome to the Ritz-Carlton Hotel.

Good evening, madam. Can I help you?

Good evening, miss. Can I help you?

You can also connect your own hotel name and department name, for example:

Good morning, sir. This is the front desk. Can I help you?

(3) Answer

1. General answer

I see, sir.

Certainly, sir.

Yes, sir.

Please wait a little longer.

Just a moment, please.

Thank you for waiting.

I am sorry to have kept you waiting.

Can you wait a little longer?

When you disturb the guest or refuse his request, when you refuse the guest, don't say "no" directly, but be tactful.

I'm afraid I can't do that.

Sorry, I'm afraid I can't do that.

Excuse me, sir. Please let me through.

apology

If it is your own fault, say "I'm sorry"; If it's the company's fault, say, "We're sorry." .

I'm very sorry for the delay.

I'm sorry for the delay

I'm very sorry for the inconvenience.

I want to apologize for this mistake.

5. Answer when the guest says "thank you".

You're welcome.

Thank you, sir.

Thank you very much.

6. When giving something to a guest, you can say.

Here you are.

This is what you want.

Here’s your room key.

Here it is.

7. When the guests are ready to leave, they can say:

Have a nice day.

Please enjoy your stay

Please enjoy your stay.

We hope to see you again soon.

Thanks for staying with us.

8. When the guest's English is difficult to understand.

Don't just giggle or keep saying yes, yes in the face of guests' questions. If you don't understand, ask the guest a question, or say "please wait a moment" to the other person first, and then ask others for help.

What?

Excuse me.

What did you say?/Sorry?

Excuse me.

Please say it again.

Can you repeat that?

If you are not sure about what the other person said, you can repeat what you don't understand, such as:

Excuse me, sir. Do you mean you lost your room key?

Excuse me, sir, did you say you lost your room key?

Counter service

B= bellboy.

C= staff

H= room attendant (room service)

foreman

G= guest

Go to the front desk.

Take the guests to the counter

Good evening, madam. Welcome to CITIC Hotel.

Good night, miss. Welcome to CITIC Hotel.

G: thank you.

Thank you.

B: How many pieces of luggage do you have?

How many pieces of luggage do you have?

G: just these three.

Only these three pieces.

Two boxes and a bag. Is that so?

Two suitcases and a 1 handbag, right?

G: yes. That's all.

Yes, that's all.

B: I'll take you to the front desk. This way, please I'll put your bag next to the post over there.

Let me take you to the counter. This way, please I'll put your luggage next to the post first.

G: I see. Thank you.

I see, thank you.

B: When you check in, the bellboy will show you to your room.

When you check in, the waiter will show you to your room.

G: ok. All right.

That's great.

B: Enjoy your stay.

Please enjoy your stay.

Common spoken English in hotels 100 sentence

Good morning, sir (madam)

Good morning, sir (miss)

Good afternoon, ladies and gentlemen.

Good evening, Miss Price.

Good evening, miss price.

How are you today, Mr. Brown?

How are you today? Mr. Brown.

I'm fine, thank you.

Nice to see you again, sir (madam)

Nice to see you again, sir (miss)

Nice to meet you, sir.

Title (appellation)

Are you Mrs. Best?

You must be Professor Ford.

May I know your name, sir (madam)?

May I know your name? Sir (Miss).

Dr. White, here is a letter for you.

Captain Smith, there is a phone call for you.

Welcome to our hotel, Miss Henry.

Mr. Baker, can I help you?

Can I help you? Mr. Baker.

Ms. Black, can I help you?

Can I help you? Miss black.

Young lady, would you please sit down?

Please sit down, miss,

Offer to help.

Can I help you?

18, can I help you?

Can I help you?

What can I do for you?

what can I do for you?

Can I get your bachelor's degree?

May I help you with your handbag?

May I help you with your suitcase?

Can I help you with your suitcase?

Do you want me to call a taxi for you?

Do you need me to call a taxi for you?

Thank you very much.

Thank you for your trouble.

Sorry to bother you.

How kind of you?

It was very kind of you

No, thank you.

No, thanks!

A response to words of thanks.

You're welcome.

welcome

Not at all.

You're welcome.

It doesn't matter.

it doesn't matter

You're welcome.

Just forget it．

3 1 This is my wallet.

I'd love to.

Welcome.

Welcome, sir (madam).

Welcome, sir (miss)

Welcome to our hotel, sir (madam).

Welcome to our hotel, sir (miss)

Welcome to our western restaurant.

We're glad you could come.

We're glad you came, son.

Sir (madam), I am at your service at any time.

At your service, sir (miss).

Apologize. Apologize.

Excuse me, sir (madam).

Excuse me, sir (miss).

I'm terribly sorry.

I'm sorry to bother you.

Sorry to bother you.

I'm sorry to have taken up so much of your time.

Sorry to take up too much of your time.

I am sorry to have kept you waiting.

Sorry to have kept you waiting.

Please forgive me for disturbing you.

Forgive me for scratching you.

I hope you can forgive me.

An answer to an apology (a response to an apology)

It doesn't matter.

It's nothing.

It doesn't matter.

Don't worry.

That's nothing.

It's nothing.

Don't bother about that.

Forget it.

Don't worry.

Don't apologize. It's my fault.

Good wishes (good wishes)

Have a good time!

Have fun!

Have a nice evening!

Have a nice evening.

Happy birthday!

Happy birthday.

Merry Christmas!

Merry Christmas.

I wish you success.

I wish you success!

Farewell (goodbye)

Goodbye and good luck.

I hope you have a nice trip.

I hope you have a pleasant trip.

I hope you have a good trip.

I hope you have a pleasant trip.

Have a nice landing.

I wish you safe arrival.

Have a nice trip.

Smooth sailing.

6 1 Hope to see you again.

Hope to see you again.

Good night

good night

See you tomorrow.

self-introduction

I'm Henry from Jinhu Hotel. I'm here to meet you.

My name is Henry, and I'm from Jinhu Hotel. I'm here to pick you up.

My name is Irene. I'm a waiter in housekeeping.

My name is Irene, and I am a housekeeper.

I'm the receptionist here. Welcome to our hotel.

Reservations, may I help you?

Reservations, can I help you?

Room service. May I come in?

Room service. may I come in?

I'm henry adams.

I am Henry. Adams.

Affirmative reply (affirmative reply)

Of course.

Certainly, sir (madam).

Certainly, sir (miss).

Yes, sir (madam).

Yes, sir (miss).

Yes, sir (madam).

Yes, sir (miss).

It's good.

Very good.

Negative answer (negative answer)

No, sir (madam).

No, sir (miss).

I don't think so.

Of course not.

I'm afraid this is not a good idea.

Useful questions frequently asked questions

What do you prefer, tea or coffee?

What do you like? Tea or coffee?

Would you please sign here?

8 1 A table for two?

Table for two?

How long are you going to stay?

Can you spell your name?

Could you spell your name?

What kind of room do you want?

May I see your passport?

May I have your telephone number?

May I know your telephone number?

What's wrong, sir?

What's the matter with you? sir

Can I call a doctor for you?

Do you like the play?

Do you like this program?

Do you like this song?

idiom

Please enjoy your breakfast, sir.

Here is the menu.

The service guide is on the table.

The service guide is on the desktop.

The swimming pool is over there.

Please go ahead.

Please continue.

The line is busy.

You look great.

Please refer to the song list.

Please browse the song order table.

This is a very touching story.

Without music, the world would be dull.

Without music, the world would be very dull.

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