If you are using a vivo mobile phone, you can refer to the following methods:

You can use a data cable to connect the USB interface between the mobile phone and the computer, and you can connect to the computer by clicking the options of "transfer photos" and "manage files" in the waiting box. Transfer photos can only manage pictures and videos, and management files can transfer all files in "file management".

if the computer is unable to connect due to the missing driver, you can click the link below, download and install the driver, and then connect again.

Windows version of MTP driver download address: webpage link

Mac version of MTP management tool download address: webpage link

For more questions, you can enter vivo official website-My-Online Customer Service-enter labor and consult online customer service feedback.