12366 is the tax service hotline. Although Shanghai 12366 has been criticized by many people too many times, I personally think it is still impossible to generalize. After all, there are still well-served wiring personnel. When asking questions before, the wiring staff answered them professionally and patiently.

On July/KOOC-0/day, 2008, in order to better serve taxpayers, State Taxation Administration of The People's Republic of China, People's Republic of China (PRC) opened the national tax hotline/KOOC-0/2366. 12366 tax service hotline covers many tax-related businesses such as tax consultation, service complaints and tax-related reports. Then, according to the requirements and contents of the call center, through the comprehensive construction of call platform, voice navigation and manual service. Taxpayers can complete services such as tax policies and regulations, service complaints and tax-related reports by telephone.

In order to provide better services to taxpayers and improve the quality and efficiency of tax collection and management, State Taxation Administration of The People's Republic of China has set up a tax service hotline 12366. The three functions of the national tax 12366 tax service hotline mainly include "automatic voice, manual agency service and online inquiry".

Shanghai 12366 tax service hotline has been complained by netizens many times, saying that answering questions is not professional enough. However, we must understand that the switchboard operator is often not an expert, and many difficult questions are really difficult to answer. And the switchboard operator has to make hundreds of calls, ask questions, complain and report every day. For the switchboard operator of 123666, the overall attitude is good.

And from the staff's point of view, 12366 is not a hot post. Many people would rather work in the lobby than be an operator, because every phone call needs to be answered, and a good attitude and comprehensive answers are needed.

At present, most of the 12366 wiring posts are old tax collectors who have left the front line to provide for the elderly, or newcomers who just joined the job and need exercise. Therefore, in the face of various problems, it is inevitable to encounter some difficulties, but there are also many operators who provide excellent service, answer questions very professionally and comprehensively, and are very patient. If they don't understand, they will explain patiently.