1. Define the post structure, and basically recruit staff.
2. Integrate the staffing in the store and increase or decrease the number of shop assistants according to the actual situation.
Question 2: The job responsibilities are not clear.
1. Provide job responsibility training for shop assistants.
2, clear the cashier, warehouse controller's position, and do a good job of negative beating and confirmation per shift.
Question 3: The salary structure is not perfect.
1, combined with the local market and based on the actual bidding situation in the store, adjust the salary structure of ordinary shop assistants from high standard+high city+static state, and the calculation method of commission should be simple and clear, with corresponding micro-incentive system and Ji punishment system.
2. Communicate with the shop assistants in detail about the structure of the institute, ensure that every shop assistant understands the salary structure and ask for signature confirmation.
Question 4: The image of the shop assistant is not in place.
1. After the goods are covered in the store in the current season, the store manager will select the goods suitable for the shop assistants to wear and wear the uniform work card.
2. When placing an order, choose the goods that can be placed under the order and prepare the work clothes for the next season.
Question 5: The store capacity is insufficient.
1, provide the manager with detailed post responsibility, and be familiar with it.
2. The bank manager conveys the job requirements and gives the manager full exercise rights.
3. Ask the manager to be familiar with the first manual of the brand store.
4. Communicate with the store manager how to authorize correctly, and introduce them to class for training when necessary.
Question 6: The atmosphere in the store is weak.
1. Communicate with the store manager about the store atmosphere, sublimate the content and cultivate a sense of responsibility.
2. Provide information to the store manager to help him enrich his knowledge.
3. Enrich content and improve employee participation.
4. Mobilize the enthusiasm of employees and give spiritual rewards to participants.
Question 7: The salesmanship of shop assistants is not good.
1. After the new model arrives, the clerk is familiar with the classification of goods and introduces the new FABE at the morning meeting.
2. Do small games such as matching goods in spare time every day to help you get familiar with the goods.
3. After delivery, the commodity number, selling point and display position will be spot-checked.
Question 8: There is no plan for the training of employees.
1. For new employees: define the goal, arrange the old employees to be coaches, follow up regularly, communicate with new employees more at ordinary times, and give certain rewards and care.
2. For the old employees with long service life: do more regular inspections, give a good warning, dismiss if necessary, and don't make a sound.
3. For experienced employees who have no management ability: share some management experience, arrange them to do some work with newcomers, make small games in the store and follow them up regularly, arrange work according to their specialties and give him opportunities to play.
4. For employees with meat problems: understand the reasons, have a long talk and communication, help solve problems, find answers, and arrange some similar training courses when necessary.
Question 9: The turnover rate is high.
1, to understand the actual situation, the salary system should be in accordance with local industry standards.
2. Communicate with employees to make them clearly understand the salary system and clarify the benefits of the salary system to individuals.
3. Communicate with employees frequently, give tips on some shortcomings to individuals who may have conflicts, organize employee activities, and give employees time and space to get to know each other.
4. The commuting time refers to the reference of the local industry, and the clerk agrees to adopt reasonable suggestions.
For some shop assistants with potential and development space, frequent communication is helpful to make a blueprint for planning and give them some confidence. A competent shopkeeper can choose one or two shop assistants to help him start a business (store manager, etc.). ).