② Contact the customer by phone, and the customer to explain the reasons for the delay: "Hello, I'm a Meituan rider, your meal may be a little late to deliver, this side of the meal I will be the first time to give you the past, is expected to XX around the time to give you delivery, please understand."
02 More honorifics
Whether you're picking up an order from a merchant or delivering food to a customer, it's always a good idea to use honorifics. Speaking politely not only shows respect for others, but also proves that you are a person who knows how to be polite. The common civilized language is "please, hello, thank you, trouble, sorry, goodbye".
① To the merchant to pick up food with a smile: "Hello, I'm here to pick up the Meituan takeaway XX order, the order customers need invoices, you put it? Thank you!"
② Delivering food to customers: "Hello, may I ask Mr. / Ms. XX? Your Meituan takeaway has arrived, please go to XX place to pick up food / give you in XX place, please come in time to pick up food."
③ When the customer comes out to pick up the food: "Hello, your Meituan takeaway, have a nice meal!"
These words seem simple, but long-term persistence you will see the "good talk" to bring changes to our work.
03 often keep smiling
Smile is the best business card, it can shorten the distance between two people. Keeping a smile in interpersonal communication will make people feel like a spring breeze, very warm